Toyota of Louisville - Service Center

This was an exceptional shop. I was traveling and 1000 miles from home when suddenly I needed service! The dealership worked me in quickly and got me back on the road! I was very I was traveling and 1000 miles from home when suddenly I needed service! The dealership worked me in quickly and got me back on the road! I was very impressed with their professionalism and also the shop appearance itself. Thank you very much for all you did for me. More

Longtime owner of Avalon. Appreciate the work and services that you have completed. Staff is friendly and through. Appreciate the work and services that you have completed. Staff is friendly and through. More

My appointment was for 9:00 and was already in service area at 8:50. Oil change and inspection done in about 45 min. area at 8:50. Oil change and inspection done in about 45 min. More

I haven’t had any luck with any Toyota dealership I have gone to. This one was by far the worst service I have ever received from any dealership. Setting an appointment was fine but everything that followed gone to. This one was by far the worst service I have ever received from any dealership. Setting an appointment was fine but everything that followed was chaotic. From members of Toyota yelling at my grandmother over the phone when she was trying to figure out why the price of a part increases basically $1000 to being given the cold shoulder when I was finally able to pick up my car. To make amends of them keeping my car for 3+ weeks when it was only supposed to be one, I received a 3 month trail to Sirius XM….. I had to pay $1300 for a rental and had to keep extending it since they ordered the wrong part, and then it took a week (2 weeks) for it to come in, just for it to “get lost” and then I could finally pick up my car. I could’ve kept driving my car if I knew it would take that long for the part to come in but I was told it would be done by the next week. I have loved having my car but I will not be getting another Toyota thanks to the “customer service” I receive every time. More

As always service was good. However mechanic left greasy finger prints on the car hood. However mechanic left greasy finger prints on the car hood. More

I took my car to get a oil change and tries rotated. I ask service tech if they would check air pressure because my front tires were low. The service tech yes.When I was driving home from work I checked I ask service tech if they would check air pressure because my front tires were low. The service tech yes.When I was driving home from work I checked to see if the pressure was same in each tire. The pressure was the same as when I took it in. This is how I know I didn’t get the tire rotation I paid for. My wife took her car for the same service and it took two hours and my car took 45 minutes. More

Good and Quick service while there. Took awhile to get an appointment which I couldn’t get before traveling for vacation but it all worked out. Took awhile to get an appointment which I couldn’t get before traveling for vacation but it all worked out. More

Wait times are long sometimes. Overall good customer service. Would recommend over other local Toyota dealerships. Overall good customer service. Would recommend over other local Toyota dealerships. More

Honest. Caring. Courteous. Good people whom have proven to be trustworthy! Happy to refer business to them Caring. Courteous. Good people whom have proven to be trustworthy! Happy to refer business to them More