199 Reviews of Toyota of Louisville - Service Center
Thank you to Mike LaReau great service as usual. Those Thank you to Mike LaReau great service as usual. Those are all the words I want to use Thank you to Mike LaReau great service as usual. Those are all the words I want to use More
I was pleased with the little time it took to have my oil changed, tires rotated, and car washed. The Waiting Room followed recommended COVID-19 safety protocol. changed, tires rotated, and car washed. The Waiting Room followed recommended COVID-19 safety protocol. More
I appreciate Mike LaReau and the service staff…..I drive I appreciate Mike LaReau and the service staff….. I drive across town to come to this dealership. I feel like they are honest with my diagnostics. I appreciate Mike LaReau and the service staff….. I drive across town to come to this dealership. I feel like they are honest with my diagnostics. More
The ONLY Toyota to go to in Louisville, KY If it wasn't for the service department, specifically, John Carbone, I wouldn't continue driving 35 minutes one way. The staff anticipates my family n If it wasn't for the service department, specifically, John Carbone, I wouldn't continue driving 35 minutes one way. The staff anticipates my family needs and doesn't use high-pressure service nor sales. I managed to drive the same Sienna for nine years up to 348K miles. The common sense approach and understanding what I need as a mother of three, specifically not nickel and diming me with repairs and service, John always helped me prioritize what absolutely was necessary or can wait. As I turned in my 348K Sienna, Glen also anticipated my needs, because this mom really wanted an SUV, but the Highlander just wasn't going to fit the bill and he knew that. He lined up the vehicle for me, I didn't even have to look. Rick worked with my budget, ,especially taking in to consideration I've referred customers and will have three new drivers in the course of the next six years. No games, no pressure at Toyota of Louisville. If it wasn't for the service team, I wouldn't be a returning customer for vehicle maintenance. If it wasn't for the sales team, I'd be purchasing elsewhere. More
JOHN EMPLOYEE of the year I do not trust dealerships but John in the service department is an exceptions to all the rules. At least for me is a man of intrigrity and for that I do not trust dealerships but John in the service department is an exceptions to all the rules. At least for me is a man of intrigrity and for that reason I do not do anything to my Toyota without checking with John first and he has not steered me wrong. I appreciate this man since I moved here from another state and did not know where to turn when had a problem with my previous Toyota and God directed me to John and I am grateful. Thank You More
Pathetic Customer Service Took my brand new Tacoma to them to fix the Blind Spot Monitoring as it stopped working the 3rd day I had it. Service department proceeded to tell me Took my brand new Tacoma to them to fix the Blind Spot Monitoring as it stopped working the 3rd day I had it. Service department proceeded to tell me that I had to have done something as they do not simply stop working. They never even bothered to call Toyota. If they had, they would have found this can happen. They said I would have to pay for the repair. No one there seemed to care. It was simply the worst experience ever. I told the service manager this. He seemed to have cared less. Don't waste your time taking your care to their service department, even if it is brand new. More
Excellent service I've serviced my vehicles with Nick Bryant at Toyota of Louisville for several years now. He is an excellent service manager and I recommend him highl I've serviced my vehicles with Nick Bryant at Toyota of Louisville for several years now. He is an excellent service manager and I recommend him highly. He always provides an honest assessment of the necessary service and the work performed is on time and high quality. There is another Toyota dealership that is much closer to my home than Toyota of Louisville but I will continue to go out of my way so Nick can assist me with all of my cars. More
Everything you need in one place Nick has been my service advisor for years now. He listens and knows what my vehicle needs. Prices are great and service is top notch. My Tacoma had Nick has been my service advisor for years now. He listens and knows what my vehicle needs. Prices are great and service is top notch. My Tacoma had over 230,000 miles! And still drives like new. Customer for life. B.Miller More
Amazing Service You couldn't ask for better service. Nick Bryant has worked on both of my vehicles for years now. I live only a couple miles from the other main Louis You couldn't ask for better service. Nick Bryant has worked on both of my vehicles for years now. I live only a couple miles from the other main Louisville Toyota dealership but continue to take my vehicles to him because it's worth it. Not only is he honest and helpful but he truly cares about making sure everything meets your satisfaction. Service and maintenance is always performed in a quality manner and quickly. More