Toyota of Louisville

I want to say a big thank you to all at Toyota of Louisville especially Mr Sam Smith.After recently being made disabled with the amputation of my right leg it was important that I exchanged my GT Mus Louisville especially Mr Sam Smith.After recently being made disabled with the amputation of my right leg it was important that I exchanged my GT Mustang for a vehicle that I could get in and out of a lot easier.The Mustang obviously being to low for me.My case being a little different in that not being able to chose a car of my choice as I did when I purchased the Mustang.I had to have a car that I could get in and out of easily.After going to a few dealerships it seems as though only Mr Sam Smith really understood my delima.So after sitting in a few vehicles a Chevy Tracker seemed perfect and was purchased. I must say what are the chances of purchasing a vehicle Saturday and breaking down Sunday.Again Mr Smith came to the front again to help me.With no warranty on the vehicle I want to say thank you for fixing the Tracker,and filling the gas tank with no cost to me.With service like I received I can only recommend you to others. Sincerely, Steve Couling More

I have purchased 2 vehicles from Toyota of Louisville over the past 6 years. One new and one used. I first met Sam, when I called Toyota of Louisville, told him what I wanted and how much I wanted to pay over the past 6 years. One new and one used. I first met Sam, when I called Toyota of Louisville, told him what I wanted and how much I wanted to pay. He had to search high and low for the 2006 Solara, I had to have (because it had to be a certain color, year, etc..) and eventually ordered it for me. He told me it would be 6 weeks and I got it in 4. After my first experience, I knew I could call Sam Smith, tell him what I want, what I want to pay and he will get it done. I highly recommend Sam Smith, and will purchase my next Toyota through him. I know he will take care of all my vehicle needs and I know I will get the best deal possible. When I needed a 4 wheel drive, he even made a special trip into the dealership on his day off, so I could have my Rav 4, "Right Now"!! Now that is service. By the way, I still have my Solara that I bought from Sam (even though many of my friends ask me to sell it to them)). Just can't seem to let it go, I still love that car. We are now a Toyota, family. My brother, father, sister-in-law and my aunt all drive Toyotas. My son might even get the Solara in a few years. Nah, that's MY baby! Guess, we'll be calling Sam, again soon... More

I had an accident so I had to buy a car. I kept delaying because I dreaded spending all day at a car lot. It didn't take all day. It worked out great and Josh made it less stressful than I expected. Nice because I dreaded spending all day at a car lot. It didn't take all day. It worked out great and Josh made it less stressful than I expected. Nice guy - he was easy to work with and he (and the finance guy) went above and beyond to get me a loan that I could afford. More

I came to Toyota of Louisville expecting to make our purchase through the Advantage Plan. We met Sam Smith and he got us financed with a major bank therefore helping us buy a lot nicer car than we ever purchase through the Advantage Plan. We met Sam Smith and he got us financed with a major bank therefore helping us buy a lot nicer car than we ever expected. Thanks Sam Smith for making our experience the best ever. More

Had a very pleasurable experience with Ed Childers picking out and purchasing our new Toyota Camry. He is very knowledgable about the vehicles and we have been recommending Ed's excellent service to picking out and purchasing our new Toyota Camry. He is very knowledgable about the vehicles and we have been recommending Ed's excellent service to all our family and friends! Can't thank him enough! More

I would highly recommend this dealership to anyone.Dennis Fante and Ed Kaltenbacher could not have been more helpful. It's very reassuring to work with someone who answers all your questions and let's you ta Fante and Ed Kaltenbacher could not have been more helpful. It's very reassuring to work with someone who answers all your questions and let's you take your time in making a very important decision.I never felt pressured and Ed was so helpful and kind during every step of the process. My husband and I were so pleased with our 2011 Toyota Corolla, a month later we took our daughter to see Ed and she is now driving a 2012 Toyota Corolla. Thank you Dennis and Ed for all of your help. More

Ed "K" is the best. He made my first car buying experience what I thought was impossible: painless and enjoyable. I walked out of another dealership in the midst of a deal because the customer serv experience what I thought was impossible: painless and enjoyable. I walked out of another dealership in the midst of a deal because the customer service was horrible, the salesman was pushy (including telling me to give him all fives on this web site and telling me how disappointed he was I hadn't done it yet, even though the transaction wasn't complete), and just the overall lack of warmth and care in the place. Ed and the staff at Toyota of Louisville were the complete opposite. From the moment I set foot in the parking lot, I could tell the staff cared about me and not just another sale. Everyone was warm and friendly. And Ed is the complete opposite of what car salesmen are supposed to be. He's nice, friendly, funny and immediately put me at ease. He's a genuinely good guy and extremely knowledgeable about the vehicles. I will tell everyone to go to Toyota of Louisville and work with Ed when in the market for a car. More

I been having my car for a year now and I can honestly say that I love my car and I love all the benefits that they offer me and the Salesman Kevin Willis was the best in situating my needs and wants in w say that I love my car and I love all the benefits that they offer me and the Salesman Kevin Willis was the best in situating my needs and wants in what I wanted in a car...GOOD JOB KEVIN WILLIS and I will be preferring people to Toyota!!!!! More

I'm 55 years old and this was the very best and most pleasurable car buying experience I have ever had. I am not into slick salesman with slick salestactics trying to pressure you into buying a car and pleasurable car buying experience I have ever had. I am not into slick salesman with slick salestactics trying to pressure you into buying a car and then sliding in hidden costs on you at signing. I had done my homework and already knew which car I wanted and it's fair market value. Immediately after a quick test drive I asked Walter up front for his bottom line figure including all extra charges, he promptly gave me a very fair and complete figure, and I accepted it. In less than an hour and a half I had driven in, bought a new car at a very fair price without any sales hassle, and had driven out with it. More

I had my 2011 Camry in for a blown head gasket. This dealership says it is my fault for leaving off the radiator cap. I didn't take it off. Of course with the BIG Toyota guys, you won't win. I now have dealership says it is my fault for leaving off the radiator cap. I didn't take it off. Of course with the BIG Toyota guys, you won't win. I now have to pay to have another motor put in my 1 yr. old car. I dealt with John Carbone, which he didn't seem to care either way. I even talked to him about my crappy tires that I had to replace at 15,000 miles, he didn't care about that either. No I am not a happy customer of Toyota of Louisville. They won't have to worry about seeing me again. THEY ARE CROOKS AND DON'T CARE ABOUT THEIR CUSTOMERS!!!! More