Toyota of Louisville

On June 6 we bought a Toyota Avalon at Toyota of Louisville. This is the third car we as a family have bought from the same dealership. We were NOT disappointed with our decision. Once again it wa Louisville. This is the third car we as a family have bought from the same dealership. We were NOT disappointed with our decision. Once again it was a most pleasant automobile shopping experience. Mr. Dennis Fante, the general manager, sets the tenor at the store. I found out that he has served the country in the military and maintains a quiet, dignified, yet friendly and most professional demeanor. He is often seen walking and making pleasant conversation with customers and the sales force and secretaries. Everyone working at this store seems to be happy in his or her jobs, and everyone smiles a lot. It appears that much of their success is due to him. Mr. Pence, the sales manager, is very friendly and has a great sense of humor. I get the impression that Mr. Fante and Mr. Pence have very different personalities, and yet they appear to complement each other very well. Both in their own way are friendly yet professional. There are no high-pressure sales tactics and in my experience they do not misrepresent what they can or cannot do. The sales person we dealt with was Mr. Lincoln Satram. He too is very friendly, and is very knowledgeable about the product and has a great deal of patience. Even after we took the car home and had questions about some of the features, he answered our phone call immediately and explained everything once again and to our satisfaction. He clearly takes great pride in the product and in his work. Mr. Hagan and Mr. Garr help with the financing and explain the financial transection in an unhurried manner and make sure one understands the deal. I have enjoyed dealing with them both. The store itself is not in the best part of town, and it is some distance to get to from the East End, but if one is looking for courteous, honest, professional and unhurried service, and where they treat you like a member of their own family, this is the place I would recommend. There is another Toyota dealerships much closer to our home and yet I drive out to Dixie Hwy and have Mr. Carbone take care of our servicing needs. To give you an example, I bought a Camry from the same dealership a few years ago. When I asked Mr. Carbone if I needed a new tire, he informed me that I had more life left in it!! I do not recollect any dealership where the service person told me I had more life in the tires rather than sell me new ones. Even if I could buy a tire cheaper elsewhere, when the time comes to buy a new set I plan to give Toyota of Louisville my business. With their honesty they have earned my business. In short this is a dealership that has earned the faith and trust of our family. They are reasonable, courteous and honest, and treat all customers with respect. I recommend Toyota of Louisville most highly and without reservation. In future I have no doubt that I will use this dealership were I to buy another Toyota. More

We came in for a used car that I had seen on the Internet. When it could not be located, Mr. Cottrell found me the EXACT same car brand new and gave me the used car price! He was very honest and ma Internet. When it could not be located, Mr. Cottrell found me the EXACT same car brand new and gave me the used car price! He was very honest and made our visit worth it! More

Regina Meyers helped me find the exact Toyota Corolla I was looking for. She is straight forward and honest and very easy to work with. She did exactly everything she said she was going to do. I will recom was looking for. She is straight forward and honest and very easy to work with. She did exactly everything she said she was going to do. I will recommend Regina Meyers to all my friends and family. It is rare in the car buying experience to actually enjoy the whole process. More

Mr. Ed Childers was a KIND and CONGENIAL GENTLEMAN (TOYOTA of LOUISVILLE). The Finance Manager (Rick, African America Gentleman) was ALSO a pleasant fellow. The Finance Manager and I together with Mr. (TOYOTA of LOUISVILLE). The Finance Manager (Rick, African America Gentleman) was ALSO a pleasant fellow. The Finance Manager and I together with Mr. Childers had a GOOD FAITH AGREEMENT on my TRADE IN (2011 Toyota Avalon LTD)and, the order of a 2013 Toyota Venza V6/LE/AWD vehicle. I was VERY PLEASED with this arrangement. When the vehicle arrived! The Finance Manager (Rick) that I had worked with WASN'T there to follow through with the arranged agreement. Another Finance Manager was. This other Finance Manager totally changed the agreement....saying: My credit was bad!!!! The (3) Credit reporting agency's rated me (1) 705 (2) 690 (3) 686 This ISN'T bad credit! The second Finance Manager said they only use (2) of the three agency's? I was told by JEFF WYLER TOYOTA in Clarksville, IN. that they had a POOR 'CSI' (CUSTOMER SERVICE INDEX). That they routinely do these types of techniques to their customers. Other sales Rep's that I spoke with at Jeff Wyler Toyota/Oxmoor Toyota had worked there before (they knew the truth). To sum it all up! I WILL NEVER REFER ANYONE TO THAT DEALER (Toyota of Louisville)....AND I WILL NEVER DUE BUSINESS WITH THEM EVER AGAIN. When it comes to JEFF WYLER TOYOTA, Louisville, KY./OXMOOR TOYOTA, Clarksville, IN. (I GIVE THEM BOTH AN A+ rating) Respectfully, Steven C. Seasons More

Sam Smith is service-oriented...helpful, thorough, thoughtful, and knowledgable! No rush and a good listener. Worked to get me the best deal! Had a concern the week after I bought it, and without hesi thoughtful, and knowledgable! No rush and a good listener. Worked to get me the best deal! Had a concern the week after I bought it, and without hesitation he asked me to bring it back in and fixed the problem. He even called me back to see if I was happy with the fix! Really took time to make his customer happy with the purchase. Thank you, Sam! More

Sam Smith made my car buying experience was extraordinary! He made sure that I left 100% satisfied with the service and Car that I had purchased. He goes the extra mile to even follow up and an extraordinary! He made sure that I left 100% satisfied with the service and Car that I had purchased. He goes the extra mile to even follow up and answer all my inquiries regarding my car, and I have had the car for a month now! High praises for Mr. Smith! More

I have a natural suspicion of salesman, so it was necessary that if I had to deal with one it had to be someone I knew and trust. Joe was not only someone I trust but respect. Joe operates with integ necessary that if I had to deal with one it had to be someone I knew and trust. Joe was not only someone I trust but respect. Joe operates with integrety, honesty, and up and above what is reqiured of him. I would only hope that his co-workers and the management will take value in the assest that they have at their disposal. More

I was really looking for a different type of vehicle untill Josh showed me the Nissan, and I feel in love with it! Thank you so much for the wisdom your sales rep Josh Garr had. William untill Josh showed me the Nissan, and I feel in love with it! Thank you so much for the wisdom your sales rep Josh Garr had. William More

I enjoyed my shopping experience with Toyota of Louisville. it was GREAT the salesman that help me with my car shopping was very helpful and listen to my shopping needs. THANKS Mr. TIM TAYLOR I L Louisville. it was GREAT the salesman that help me with my car shopping was very helpful and listen to my shopping needs. THANKS Mr. TIM TAYLOR I LOVE MY CAMRY I WILL BE A REPEAT CUSTOMER Vincredus Titus More

I give this rating mainly because of the salesman. CW was very friendly and made sure we were getting exactly what we wanted and a little more. Very courteous & made us feel important. very friendly and made sure we were getting exactly what we wanted and a little more. Very courteous & made us feel important. More