Toyota of Louisville

Steve is an A+ person and salesman. He has such and easygoing attitude that this was probably the first time I enjoyed purchasing a vehicle. He looked out for us in the purchase and that's not usually easygoing attitude that this was probably the first time I enjoyed purchasing a vehicle. He looked out for us in the purchase and that's not usually the case. I highly recommend for anyone to work with Steve. More

Joseph was great! The whole experience was simple. I felt like I got a good deal and fair value for my trade. I will recommend Joseph and Toyota of Louisville to friends and family. Markham Rockwe felt like I got a good deal and fair value for my trade. I will recommend Joseph and Toyota of Louisville to friends and family. Markham Rockwell More

My wife wanted a Jaguar XF for years. In 2011 we bought a new Avalon from Rick Donnell. Because she wanted a Jaguar for so long, while she was in Afghanistan I sold her Avalon and bought her a Jaguar. When new Avalon from Rick Donnell. Because she wanted a Jaguar for so long, while she was in Afghanistan I sold her Avalon and bought her a Jaguar. When she returned she was very surprised and happy, however she often mentioned her Avalon was nicer and had better amenities. After driving the Jag 1 year she had enough and wanted a new Avalon. We contacted Rick Donnel and worked with him and Joseph Campbell. They were very courteous, professional, and customer service oriented. We left the dealership that night with a new Avalon and they continue to follow up and ensure everything is okay with our new car. I have owned over 50 cars in my life and dealt with many dealerships and car salesmen. None compare to the service received from Toyota of Louisvile's Rick Donnell and Joe Campbell. If it were up to me I would put them in for a bonus or award of some sort as they are the epitome of great customer service, taking care of the customer, and professionalism. KUDOS TO THEM! More

Buying my new truck was the easiest and most enjoyable experience ever at a car dealership Steve Escalante was professional, straight to the point, knowledgeable, personable and made sure that I received experience ever at a car dealership Steve Escalante was professional, straight to the point, knowledgeable, personable and made sure that I received everything I wanted. His attention to detail was second to none. Steve listened to me when I said that I needed to sleep on the details of the purchase and did not ever pressure me. I would absolutely recommend Steve to anyone purchasing a vehicle. Bob Garr was delightful to work with as well. He was helpful, knowledgeable and friendly. Steve made sure that he introduced me to the service manager, who was very nice. I think the best testimonial I could give is that Steve made me feel that he was working for me with my best interests as his priority. The dealership was honestly the best I have ever experienced! More

This dealer is HORRIBLE. Though at first he put on a facade of kindness and congeniality, when I hesitated signing a lease, he became bellicose and tried to "intimidate his way towards a sale." I consid facade of kindness and congeniality, when I hesitated signing a lease, he became bellicose and tried to "intimidate his way towards a sale." I consider myself a pretty nice guy. I referred to him as Mr. Campbell and was very amicable whenever we chatted. However, as soon as I said the rates seemed a bit too high for my budget, he tried to bully me into taking a lease I didn't want. He even referred to me as a "m**her f**ker" when I called his cell phone when he was off duty to ask a few more questions about the car. To be fair, I think he thought the phone was hung up when he said that. The worst part about Walter Campbell was not his bullying, but his sleazy car salesman tactics. The guy wanted me to pay a $498.95 handling fee. I called a different salesman at Toyota of Louisville, and he said there was no $498.95 handling fee. Walter made it up to get more money out of the lease! Don't get screwed. If you get set up with Walter Campbell, just kindly ask for a different salesman. More

During my business trip to Louisville, I had a major car problem. At least, for me it was major considering I was 4.5 hours away from home and by myself. I had called road side assistance and they jump star problem. At least, for me it was major considering I was 4.5 hours away from home and by myself. I had called road side assistance and they jump started my car. I was attempting to get to a Toyota dealer (I have a 2012 Camry) when my car died, again, on the way to the dealership. The bad parts: my car won't start, I'm alone, and no one would help me. I was forced to call road side assistance again, because the Toyota dealership of OXMOOR would not WALK (yes, I was walking distance from them!) down to my car and jump start it so I could get it to their garage!!!! Thank God, Toyota of Louisville was willing to help me. I had my car towed to Toyota of Louisville. The wonderful staff of Toyota of Louisville offered to stay after hours and give me a ride to the airport so I could rent a car to get to my business meetings. They were wonderful. They had my car repaired the following day, they helped me return the rental car I had, and one person went above and beyond the call of service. I stated I was 4.5 hours away from home. Well, I'm from a very small town that does not have interstates or major highways. My GPS could not find the address to Toyota of Louisville, so Steve Escalatte, salesman, gave me directions over the phone about how to get to their dealership, then gave me his cell phone number in case I needed it. I GOT LOST! I called Steve for help, he calmed me down, and got me back on the road I was supposed to be on and to the dealership. He was waiting for me when I arrived and helped me get my Camry so I could go back to my motel. Toyota of Louisville, GREAT JOB! The staff was friendly, the dealership clean and well kept, and plenty of vehicles to choose from. Steve, I praise my Lord and Savior Jesus Christ for you and all your help. You went above and beyond. Thank you so much. This may not sound like a huge ordeal to some of you. But, for a woman who grew up and still lives in the mountains and coal fields of Harlan County Ky, this was a very trying experience. If you're in Louisville and looking for a Toyota (I still recommend Camry, it was just a battery) go to Toyota of Louisville. Ask for Steve Escalatte and buy from them. More

I had a sales territory for five years and taught salesmanship for over 20 years, mostly at GE, and during that time I learned a few things about what characteristics make an effective sales-person. salesmanship for over 20 years, mostly at GE, and during that time I learned a few things about what characteristics make an effective sales-person. Joe Campbell is the best, most thorough, most caring automobile salesman I have ever encountered in over 60 years of buying cars. We drove many miles out of our way to get to this dealer on a service-related matter because of their values and ethics and our previous experience with a closer dealer. We had no intention of buying a new car. While waiting for service on our old vehicle, we visited the new car showroom and Joe came over to talk with us. His low key but informative manner impressed us....and one thing led to another and we bought a new fully featured Highlander. We were pleased with how Joe found out what we were interested in, gave us information, and HELPED US BUY. (I used to teach, "people hate to be sold, but love to buy....so help them buy.") He then worked with the dealer's managers to give us a fair price on our used car and the new one....so we bought. Perhaps one of the things that impressed us the most about Joe was his thorough follow-through. We had several questions or issues and Joe got the answers for us and contacted us. At no time was he overly pushy....but at all times willing to help us--even after we closed the deal. Since then, we have referred a relative visiting from Maryland to Joe and Toyota of Louisville and she bought a new Camry. When we are looking for a car again, we will obviously contact Joe Campbell. David J. Mehl More

I was very pleased with the service I received from Joe Campbell. He was terrific. He did everything possible to make my purchase a positive experience and I was very happy when I drove off with my new r Campbell. He was terrific. He did everything possible to make my purchase a positive experience and I was very happy when I drove off with my new red Camry! More

I am extremely pleased with my recent experience at Toyota of Louisville. Ed Childers helped me find exactly what I was seeking. He made the purchase of a pre-owned vehicle quick, easy and nearly pa Toyota of Louisville. Ed Childers helped me find exactly what I was seeking. He made the purchase of a pre-owned vehicle quick, easy and nearly painless. I found him to polite, savvy, and very honest. I'll recommend Ed to anyone looking for a great deal. More

Recently interested in buying a new Toyota. Made contact via internet with Toyota of Louisville. Initially, our salesman (Ed "K") was helping us and he was very polite, nice, and responsive to answering a via internet with Toyota of Louisville. Initially, our salesman (Ed "K") was helping us and he was very polite, nice, and responsive to answering all of our questions. We were ready to seal the deal but had two additional questions. Our salesman said someone would call us back because he wasn't sure of the answer. The next morning, Tom Carr phoned us back (we thought) to answer our questions. However, at the end of our phone conversation, he stupidly forgot to hang up the phone on his end. While I was still on the line, I heard him and another man (not our salesman) verbally ranting, cussing, and spewing expletives about me, my husband, and calling me very foul names. I heard both men (Carr plus other man in his office) cussing my name and saying I was hung up on the little details,etc. All the while, calling me very foul names and saying that I thought I was in Bloomingdales and really in KMart plus other outrageous, impolite, and low class remarks. I tried to get their attention by saying "Hello?" but obviously they continued to rant and rave incessantly. They never heard me and went about their business of trashing me and my husband. I was only trying to get answers to simple questions that my husband wanted answered before we completed the deal. Later that afternoon, my husband phoned the dealership and said we would never do business, use, or recommend Toyota of Louisville to anyone. They lost a $75,000 car deal for Tom Carr being so careless, rude, and having no moral compass. This tells us that the management and owners at Toyota of Louisville (Mr. Swope and Mr. Fante) obviously tolerate this type of culture at their dealership and promote the "bullpen" mentality...being nice to your face and trashing you behind closed doors. Tom Carr's mistake of not hanging up the phone at the end of our conversation was the proof of what happens at this dealership. We were going to give our salesman the "go ahead" on the deal, but after Tom Carr's sad episode, we told our salesman that he can thank Tom Carr for bringing our deal it to a screeching halt. More