Toyota of Louisville

I had a sales territory for five years and taught salesmanship for over 20 years, mostly at GE, and during that time I learned a few things about what characteristics make an effective sales-person. salesmanship for over 20 years, mostly at GE, and during that time I learned a few things about what characteristics make an effective sales-person. Joe Campbell is the best, most thorough, most caring automobile salesman I have ever encountered in over 60 years of buying cars. We drove many miles out of our way to get to this dealer on a service-related matter because of their values and ethics and our previous experience with a closer dealer. We had no intention of buying a new car. While waiting for service on our old vehicle, we visited the new car showroom and Joe came over to talk with us. His low key but informative manner impressed us....and one thing led to another and we bought a new fully featured Highlander. We were pleased with how Joe found out what we were interested in, gave us information, and HELPED US BUY. (I used to teach, "people hate to be sold, but love to buy....so help them buy.") He then worked with the dealer's managers to give us a fair price on our used car and the new one....so we bought. Perhaps one of the things that impressed us the most about Joe was his thorough follow-through. We had several questions or issues and Joe got the answers for us and contacted us. At no time was he overly pushy....but at all times willing to help us--even after we closed the deal. Since then, we have referred a relative visiting from Maryland to Joe and Toyota of Louisville and she bought a new Camry. When we are looking for a car again, we will obviously contact Joe Campbell. David J. Mehl More

I was very pleased with the service I received from Joe Campbell. He was terrific. He did everything possible to make my purchase a positive experience and I was very happy when I drove off with my new r Campbell. He was terrific. He did everything possible to make my purchase a positive experience and I was very happy when I drove off with my new red Camry! More

I am extremely pleased with my recent experience at Toyota of Louisville. Ed Childers helped me find exactly what I was seeking. He made the purchase of a pre-owned vehicle quick, easy and nearly pa Toyota of Louisville. Ed Childers helped me find exactly what I was seeking. He made the purchase of a pre-owned vehicle quick, easy and nearly painless. I found him to polite, savvy, and very honest. I'll recommend Ed to anyone looking for a great deal. More

Recently interested in buying a new Toyota. Made contact via internet with Toyota of Louisville. Initially, our salesman (Ed "K") was helping us and he was very polite, nice, and responsive to answering a via internet with Toyota of Louisville. Initially, our salesman (Ed "K") was helping us and he was very polite, nice, and responsive to answering all of our questions. We were ready to seal the deal but had two additional questions. Our salesman said someone would call us back because he wasn't sure of the answer. The next morning, Tom Carr phoned us back (we thought) to answer our questions. However, at the end of our phone conversation, he stupidly forgot to hang up the phone on his end. While I was still on the line, I heard him and another man (not our salesman) verbally ranting, cussing, and spewing expletives about me, my husband, and calling me very foul names. I heard both men (Carr plus other man in his office) cussing my name and saying I was hung up on the little details,etc. All the while, calling me very foul names and saying that I thought I was in Bloomingdales and really in KMart plus other outrageous, impolite, and low class remarks. I tried to get their attention by saying "Hello?" but obviously they continued to rant and rave incessantly. They never heard me and went about their business of trashing me and my husband. I was only trying to get answers to simple questions that my husband wanted answered before we completed the deal. Later that afternoon, my husband phoned the dealership and said we would never do business, use, or recommend Toyota of Louisville to anyone. They lost a $75,000 car deal for Tom Carr being so careless, rude, and having no moral compass. This tells us that the management and owners at Toyota of Louisville (Mr. Swope and Mr. Fante) obviously tolerate this type of culture at their dealership and promote the "bullpen" mentality...being nice to your face and trashing you behind closed doors. Tom Carr's mistake of not hanging up the phone at the end of our conversation was the proof of what happens at this dealership. We were going to give our salesman the "go ahead" on the deal, but after Tom Carr's sad episode, we told our salesman that he can thank Tom Carr for bringing our deal it to a screeching halt. More

On June 6 we bought a Toyota Avalon at Toyota of Louisville. This is the third car we as a family have bought from the same dealership. We were NOT disappointed with our decision. Once again it wa Louisville. This is the third car we as a family have bought from the same dealership. We were NOT disappointed with our decision. Once again it was a most pleasant automobile shopping experience. Mr. Dennis Fante, the general manager, sets the tenor at the store. I found out that he has served the country in the military and maintains a quiet, dignified, yet friendly and most professional demeanor. He is often seen walking and making pleasant conversation with customers and the sales force and secretaries. Everyone working at this store seems to be happy in his or her jobs, and everyone smiles a lot. It appears that much of their success is due to him. Mr. Pence, the sales manager, is very friendly and has a great sense of humor. I get the impression that Mr. Fante and Mr. Pence have very different personalities, and yet they appear to complement each other very well. Both in their own way are friendly yet professional. There are no high-pressure sales tactics and in my experience they do not misrepresent what they can or cannot do. The sales person we dealt with was Mr. Lincoln Satram. He too is very friendly, and is very knowledgeable about the product and has a great deal of patience. Even after we took the car home and had questions about some of the features, he answered our phone call immediately and explained everything once again and to our satisfaction. He clearly takes great pride in the product and in his work. Mr. Hagan and Mr. Garr help with the financing and explain the financial transection in an unhurried manner and make sure one understands the deal. I have enjoyed dealing with them both. The store itself is not in the best part of town, and it is some distance to get to from the East End, but if one is looking for courteous, honest, professional and unhurried service, and where they treat you like a member of their own family, this is the place I would recommend. There is another Toyota dealerships much closer to our home and yet I drive out to Dixie Hwy and have Mr. Carbone take care of our servicing needs. To give you an example, I bought a Camry from the same dealership a few years ago. When I asked Mr. Carbone if I needed a new tire, he informed me that I had more life left in it!! I do not recollect any dealership where the service person told me I had more life in the tires rather than sell me new ones. Even if I could buy a tire cheaper elsewhere, when the time comes to buy a new set I plan to give Toyota of Louisville my business. With their honesty they have earned my business. In short this is a dealership that has earned the faith and trust of our family. They are reasonable, courteous and honest, and treat all customers with respect. I recommend Toyota of Louisville most highly and without reservation. In future I have no doubt that I will use this dealership were I to buy another Toyota. More

We came in for a used car that I had seen on the Internet. When it could not be located, Mr. Cottrell found me the EXACT same car brand new and gave me the used car price! He was very honest and ma Internet. When it could not be located, Mr. Cottrell found me the EXACT same car brand new and gave me the used car price! He was very honest and made our visit worth it! More

Regina Meyers helped me find the exact Toyota Corolla I was looking for. She is straight forward and honest and very easy to work with. She did exactly everything she said she was going to do. I will recom was looking for. She is straight forward and honest and very easy to work with. She did exactly everything she said she was going to do. I will recommend Regina Meyers to all my friends and family. It is rare in the car buying experience to actually enjoy the whole process. More

Mr. Ed Childers was a KIND and CONGENIAL GENTLEMAN (TOYOTA of LOUISVILLE). The Finance Manager (Rick, African America Gentleman) was ALSO a pleasant fellow. The Finance Manager and I together with Mr. (TOYOTA of LOUISVILLE). The Finance Manager (Rick, African America Gentleman) was ALSO a pleasant fellow. The Finance Manager and I together with Mr. Childers had a GOOD FAITH AGREEMENT on my TRADE IN (2011 Toyota Avalon LTD)and, the order of a 2013 Toyota Venza V6/LE/AWD vehicle. I was VERY PLEASED with this arrangement. When the vehicle arrived! The Finance Manager (Rick) that I had worked with WASN'T there to follow through with the arranged agreement. Another Finance Manager was. This other Finance Manager totally changed the agreement....saying: My credit was bad!!!! The (3) Credit reporting agency's rated me (1) 705 (2) 690 (3) 686 This ISN'T bad credit! The second Finance Manager said they only use (2) of the three agency's? I was told by JEFF WYLER TOYOTA in Clarksville, IN. that they had a POOR 'CSI' (CUSTOMER SERVICE INDEX). That they routinely do these types of techniques to their customers. Other sales Rep's that I spoke with at Jeff Wyler Toyota/Oxmoor Toyota had worked there before (they knew the truth). To sum it all up! I WILL NEVER REFER ANYONE TO THAT DEALER (Toyota of Louisville)....AND I WILL NEVER DUE BUSINESS WITH THEM EVER AGAIN. When it comes to JEFF WYLER TOYOTA, Louisville, KY./OXMOOR TOYOTA, Clarksville, IN. (I GIVE THEM BOTH AN A+ rating) Respectfully, Steven C. Seasons More

Sam Smith is service-oriented...helpful, thorough, thoughtful, and knowledgable! No rush and a good listener. Worked to get me the best deal! Had a concern the week after I bought it, and without hesi thoughtful, and knowledgable! No rush and a good listener. Worked to get me the best deal! Had a concern the week after I bought it, and without hesitation he asked me to bring it back in and fixed the problem. He even called me back to see if I was happy with the fix! Really took time to make his customer happy with the purchase. Thank you, Sam! More

Sam Smith made my car buying experience was extraordinary! He made sure that I left 100% satisfied with the service and Car that I had purchased. He goes the extra mile to even follow up and an extraordinary! He made sure that I left 100% satisfied with the service and Car that I had purchased. He goes the extra mile to even follow up and answer all my inquiries regarding my car, and I have had the car for a month now! High praises for Mr. Smith! More