Toyota of Louisville

Easiest Buying Experience I've Ever Had I was in the market for a brand new Tacoma. After a ton of research, I knew exactly what I wanted and, thanks to KBB, what price range people were pay I was in the market for a brand new Tacoma. After a ton of research, I knew exactly what I wanted and, thanks to KBB, what price range people were paying for them in my area. I went to the 'other' Toyota dealer in Louisville as they were closer to my house and also had the model/options I wanted. All in all this should have been the easiest sale they ever made as I have excellent credit, owe a good bit less on my nice trade than the KBB trade in value, had a large down payment, and knew exactly what I wanted. Things started to go down hill when they offered me close to 50% of the KBB trade value on my current car. Which mind you it was a very clean 2013 with low miles and was fully loaded. They weren’t willing to budge on that at all so I told them no biggie I would just keep the trade and sell it myself. So we moved onto the price of the Tacoma. He showed me the MSRP price and then they’re ‘sale price’ which was only a few hundred less than the MSRP. I politely asked if they could work on the price at all. The salesman, who was really nice in the beginning, got very defensive. He proceeded to lecture me about how well Toyotas hold their value and what great trucks they are. I told him I agreed with him 100% and that was why I wanted to buy one. However I’m not willing to pay full blown MSRP for it because 1, KBB tells you the price range they’re selling for in our local area and 2, no one pays full blown MSRP. After being there for 4 hours, I had to twist the salesman's arm to give me the keys back to my car so that I could leave. The GM ran over and asked why I changed my mind. I told him I would not be paying MSRP and would be going somewhere else. He asked what I was willing to pay and then said they would gladly come down to that as it was a fair price. I told him after being there for so long and being insulted by his salesman that I refused to give them my business. I called Toyota of Louisville the next day, as they had the same exact model/options, and spoke with Ashley. At first I was nervous that I was going to have the same experience here but from the moment I met Ashley she made me feel welcome and assured me I was going to leave extremely happy. Tim and herself were fantastic to deal with. Within 10 minutes of being there they gave me $1500 OVER the KBB trade value of my trade in AND crushed the other dealer's price on the new truck! I actually got it for even less than the price I was trying to get the other dealer to come down to! In less than an hour, I was driving home with my brand new Tacoma. So if you’re looking to get ripped off on your trade, pay full blown MSRP on the new car, and spend all day there only to be insulted by the salesmen go to the other dealer in Louisville. On the other hand if you value your time and want a great deal as well as a more than fair offer for your trade, go to Toyota of Louisville. It was well worth the short drive and, thanks to Ashley and Tim, they have made a lifetime customer! More

Joseph Campbell is the greatest Mr. Campbell provided the most amazing customer service I have ever experienced at a car dealership! While I am in the process of trying to rebuild my Mr. Campbell provided the most amazing customer service I have ever experienced at a car dealership! While I am in the process of trying to rebuild my credit and get out of a vehicle that was killing me financially on gas and payments I honestly had very little faith that I would be able to trade in my car and get something affordable and nice. He managed to perform a miracle and get me approved for a great vehicle that I love. While I often feel like its hard to find a car salesman who is honest and fair he proved to me they do exist. I would recommend this car lot and Mr. Campbell to everyone who is looking for personalized service. More

Car Master I was able to get a great car for a great price due to Tim Patillo. He follows through on his word. I originally wanted this one car, but he managed t I was able to get a great car for a great price due to Tim Patillo. He follows through on his word. I originally wanted this one car, but he managed to get me a better car for cheaper! He helped me with all my needs and really looks out for his customers. I wouldn't want to work with anyone else on trying to get a car. Ask for Tim. More

Amazing Experience I went to this dealership and met the most amazing car salesman. Joseph Campbell met and exceeded any expectations I had! He told me he could get me i I went to this dealership and met the most amazing car salesman. Joseph Campbell met and exceeded any expectations I had! He told me he could get me into a car with my less than perfect credit. I thought I would be lucky to get into a used car but he was able to get me into my very 1st new car! I'm still in shock. I would highly recommend the dealership but most of all joseph. You will never do better than him. I promise!!! More

Excellent service Joseph is awesome! He was knowledgeable and provided great customer service. He was also very friendly and I felt like he had my best interest at hear Joseph is awesome! He was knowledgeable and provided great customer service. He was also very friendly and I felt like he had my best interest at heart. I would definitely recommend him to anyone. More

Awesome experience! Joseph Campbell helped make my first car buying experience go smoothly. I am very thankful for all the helpful advice I received! I love my new Toyota Joseph Campbell helped make my first car buying experience go smoothly. I am very thankful for all the helpful advice I received! I love my new Toyota C-HR!! More

Amazing experience! Purchased my Lexus gs350 from Joseph Campbell and time after time my experience is very pleasant. The deal always goes smoothly and fast. I will cont Purchased my Lexus gs350 from Joseph Campbell and time after time my experience is very pleasant. The deal always goes smoothly and fast. I will continue to do business with my sales person as long as he's in the business! More

Total satisfaction The service was awesome and my salesman Tim Patillo did and awesome job in finding the right car for me with best deal! I would most definitely recomm The service was awesome and my salesman Tim Patillo did and awesome job in finding the right car for me with best deal! I would most definitely recommend him and the dealership to anyone More

Wonderful Service Excellent service, would recommend. The staff was very friendly and professional. Tim answered all our questions and he did a great job getting us int Excellent service, would recommend. The staff was very friendly and professional. Tim answered all our questions and he did a great job getting us into the right vehicle. More

Glen Harder Myself and my family have been dealing with Glen Harder for over 25 years. He has always made our purchases easy and fair. I have always felt Glen has Myself and my family have been dealing with Glen Harder for over 25 years. He has always made our purchases easy and fair. I have always felt Glen has always treated us fair and honest. I have recommended several friends to visit Glen for their next purchase because of the fair and honest treatment. Myself and my family have always felt like a family member of Toyota of Louisville because of Glen Harder and how he has treated us with all our purchases. As long as Glen Harder is at Toyota of Louisville we will keep on purchasing our vehicles there. More