Toyota of Louisville

Best car buying experience I've ever had! ! Quick, simple, great experience! 5 out of 5 stars!! ! Quick, simple, great experience! 5 out of 5 stars!! More

No issues. Always professional, courteous and willing to work with you. No concrrns, will be bavk Always professional, courteous and willing to work with you. No concrrns, will be bavk More

Cristian was amazing,very patient and polite. He was really cool and down to earth.Would definitely recommend He was really cool and down to earth.Would definitely recommend More

Tim made the process for trading and buying my new car, simple and fast!! Very responsive and professional! simple and fast!! Very responsive and professional! More

This was an exceptional shop. I was traveling and 1000 miles from home when suddenly I needed service! The dealership worked me in quickly and got me back on the road! I was very I was traveling and 1000 miles from home when suddenly I needed service! The dealership worked me in quickly and got me back on the road! I was very impressed with their professionalism and also the shop appearance itself. Thank you very much for all you did for me. More

Kevin Willis definitely went above and beyond to make sure I was happy with my car shopping experience. He worked diligently to get everything detail taken care of before the sale. I highly recommend Kev sure I was happy with my car shopping experience. He worked diligently to get everything detail taken care of before the sale. I highly recommend Kevin Willis for anyone who wants a determined hard-working sales professional who always puts his customer first. Thank you Kevin!!! More

Longtime owner of Avalon. Appreciate the work and services that you have completed. Staff is friendly and through. Appreciate the work and services that you have completed. Staff is friendly and through. More

My appointment was for 9:00 and was already in service area at 8:50. Oil change and inspection done in about 45 min. area at 8:50. Oil change and inspection done in about 45 min. More

This location made me feel heard, no pressure, staff friendly, and caring. The staff at this location truly extended theirselves. This location was not convenient but well worth my drive. I will alway friendly, and caring. The staff at this location truly extended theirselves. This location was not convenient but well worth my drive. I will always recommend others to this Toyota location. More

I haven’t had any luck with any Toyota dealership I have gone to. This one was by far the worst service I have ever received from any dealership. Setting an appointment was fine but everything that followed gone to. This one was by far the worst service I have ever received from any dealership. Setting an appointment was fine but everything that followed was chaotic. From members of Toyota yelling at my grandmother over the phone when she was trying to figure out why the price of a part increases basically $1000 to being given the cold shoulder when I was finally able to pick up my car. To make amends of them keeping my car for 3+ weeks when it was only supposed to be one, I received a 3 month trail to Sirius XM….. I had to pay $1300 for a rental and had to keep extending it since they ordered the wrong part, and then it took a week (2 weeks) for it to come in, just for it to “get lost” and then I could finally pick up my car. I could’ve kept driving my car if I knew it would take that long for the part to come in but I was told it would be done by the next week. I have loved having my car but I will not be getting another Toyota thanks to the “customer service” I receive every time. More