Toyota of Longview

My experience with Toyota of Longview consistently has been positive, despite a change in ownership (formerly Pat Lobb's Toyota) and changes in personnel. Sales and service staff are friendly, courteous, been positive, despite a change in ownership (formerly Pat Lobb's Toyota) and changes in personnel. Sales and service staff are friendly, courteous, and professional. More

Beautiful facility. Jason the sales manager came out and greeted us during the sale. He also addressed issues we were having with the sales person. Jason was courteous and professional. greeted us during the sale. He also addressed issues we were having with the sales person. Jason was courteous and professional. More

Melvin, our sales person, was attentive, transparent, knowledgeable, most of all, respectful of our time, and desires. Other members of the team were helpful, friendly. knowledgeable, most of all, respectful of our time, and desires. Other members of the team were helpful, friendly. More

Great Customer Service after the sale! I had an issue with my recently purchased used car. I called my salesman, Dave Hawkins who got it taken care of! Great Customer Service! I had an issue with my recently purchased used car. I called my salesman, Dave Hawkins who got it taken care of! Great Customer Service! More

Safety Recall for my truck I was very upset that when I arrived at the dealer and was told that the safety recall part was on order , I had schedule this appointment a week earl I was very upset that when I arrived at the dealer and was told that the safety recall part was on order , I had schedule this appointment a week earlier , I should had a call telling me that part was not here Here it is another week and I still have not heard from dealer on the safety recall part I have purchase or lease vehicle from this dealer for the last 8 years , but I am not sure if I will again Mike Corson More

Good experience The man who discussed my repairs with me was extremely nice. I felt that I could trust him, which is important when I have to make decisions about my The man who discussed my repairs with me was extremely nice. I felt that I could trust him, which is important when I have to make decisions about my car. The young lady who shuttled me home and back was also very friendly and I enjoyed her company during the drives. I am completely satisfied with my experience. Of course, although the survey asks below about the quality of work, I have no way of knowing if there will be a problem with the repair at a later point, but the car is doing well now. Likewise I have no way of knowing if the price was reasonable other than my confidence in the man who helped me, but I think he tried to be sure I was treated fairly. More

The service folks were friendly and accommodating! They got right to the problem and expedited the service because I was on my way out of town. got right to the problem and expedited the service because I was on my way out of town. More

Transmission Flush All was good, surprised at how quick it was. Comfortable waiting area, so you could spread out because of covid! I also purchased some parts while the All was good, surprised at how quick it was. Comfortable waiting area, so you could spread out because of covid! I also purchased some parts while there and they had everything. More

Poor. Had to bring truck back next day because a hose wasn’t connected right. Engine light came on when I was halfway home. I live over 45 miles away one way. Truck wasn’t vacuumed out either. Service at wasn’t connected right. Engine light came on when I was halfway home. I live over 45 miles away one way. Truck wasn’t vacuumed out either. Service at this dealership has deteriorated More

I’m in the military. I bought my car here while I was on leave, so I could have a reliable vehicle to get me to South Carolina. I wasn’t given a spare key but was promised I would get one ASAP. My salesman leave, so I could have a reliable vehicle to get me to South Carolina. I wasn’t given a spare key but was promised I would get one ASAP. My salesman fell through and was giving me what felt like a run around. Luckily I got ahold of Jillian! She was able to get me my key quickly with little to any effort on my part. I appreciate the work she’s done. She is friendly and timely and overall one of the best employees of Toyota of Longview. And she’s the only reason I gave 5 stars. More