Toyota of Longview

Would have expected better. I usually don't post reviews but felt the need to help Toyota of Longview resolve a problem. This is the second or third time we have been called to I usually don't post reviews but felt the need to help Toyota of Longview resolve a problem. This is the second or third time we have been called to verify an appointment for service on two off our vehicles only to arrive at the "scheduled time" and then be told we were NOT on the scheduled....really? Thankfully the service work was done but get your stuff together! After the third time of "your not on the schedule" you guys have got ta problem! Oh, and this is the SECOND time that the oil change sticker was either not put on the windshield or had the wrong mileage for return for service....Like I said I usually don't complain on the first mistake. We all make mistakes. More

10,000 service Service department has always been good there. However, they used to vacuum out the vehicle, but they haven’t done it the last two times I have been t Service department has always been good there. However, they used to vacuum out the vehicle, but they haven’t done it the last two times I have been there. More

Awesome experience from start to finish! This is my second experience with Ashley and she’s top notch every time! Tammi was great to work with on the finishing end as well. This is my second experience with Ashley and she’s top notch every time! Tammi was great to work with on the finishing end as well. More

Repair of seat belt clasp the service department was efficient and timely with repairs. Personnel greeted me and attentive to my needs. The waiting area was clean and refresh the service department was efficient and timely with repairs. Personnel greeted me and attentive to my needs. The waiting area was clean and refreshments were made available. More

Service was very timely and professional. I am always pleased with my service from Toyota. When my vehicle was ready, Larry Lohr went in the rain to drive my car under the shed so I could buc I am always pleased with my service from Toyota. When my vehicle was ready, Larry Lohr went in the rain to drive my car under the shed so I could buckle my toddler grandson without us getting wet. I really appreciated his kindness. A true gentleman. Thanks so much. More

Could improve Always at least a 2 hour wait. You would think with an appointment you could get in and out a little faster. They always say they got “busy” but this Always at least a 2 hour wait. You would think with an appointment you could get in and out a little faster. They always say they got “busy” but this is the same thing every time. “Poor planning” or “under staffed” seems more likely. They have seemed to always miss things. We came home without stem caps on our tires one time. Attention to detail is something you want from service center. I did however speak with the manager and this last visit we haven’t noticed anything wrong. More

Sloppy work Bought cars and had them service here for years but your service department has changed from awesome to awful sloppy work could damage car oil puddle Bought cars and had them service here for years but your service department has changed from awesome to awful sloppy work could damage car oil puddled around oil fill coolant overfill glovebox not installed properly after checking cabin filter oil on seat every thing they touched had to be redone by shop foreman Terry seemed to be doing the best he could with what he has got More

Great service dept. I appreciate their complete description of the service they do. The professionalism expressed by everyone there is very refreshing indeed. Many years I appreciate their complete description of the service they do. The professionalism expressed by everyone there is very refreshing indeed. Many years ago I was a mechanic myself when cars were not so complicated so the technicians today must be very well trained and its apparent they are at this dealership, thanks y'all. More

dirty brownish/black stuff on inside door and handle not happy with finding brownish/black stuff on the inside door of the drivers side and on handle also a couple of spots on the speaker not happy with finding brownish/black stuff on the inside door of the drivers side and on handle also a couple of spots on the speaker More

Service was great Larry--Service technician is great and helpful in assuring your service is done right. He explains areas that your truck may need to assure safety an Larry--Service technician is great and helpful in assuring your service is done right. He explains areas that your truck may need to assure safety and no on-road trouble More