Toyota of Longview

Great experience and service My heart is to drive a Tacoma 4 door some day but to expensive. We like our Hylander and would like a newer model in about 2 years. My heart is to drive a Tacoma 4 door some day but to expensive. We like our Hylander and would like a newer model in about 2 years. More

Slow service Had an appointment for my last free service on my new car which was just a tire rotation and multi point inspection, the place was packed but service Had an appointment for my last free service on my new car which was just a tire rotation and multi point inspection, the place was packed but service dept. never said anything when I checked in. Fast forward 1 1/2 hours later I go out to check on status, I see my car up on the lift and someone from service dept. states “your car is back there we are short staffed today and they are on their lunch breaks right now” with my car up on the lift tires off they took a lunch break. It took over 2 hrs from my apt. time to get out of there, 8 months pregnant I sat there for 2 hours starving while employees got there lunch break. If they would have told me when I checked in that they were short staffed I could have rescheduled. They also do nothing extra, they do not vaccum the car or anything like some oil change places and they are more expensive when you complimentary service runs out More

Fast Service, Larry Lohr greeted me by my name and had my car serviced in record time. Everyone in the service department is friendly, making the waiting time pleas Larry Lohr greeted me by my name and had my car serviced in record time. Everyone in the service department is friendly, making the waiting time pleasant. More

Service issue Never the same face twice most of the time, female service writer very unprofessional, not knowledgeable, rude to other employees! Dealership has bee Never the same face twice most of the time, female service writer very unprofessional, not knowledgeable, rude to other employees! Dealership has been better in the past ! More

Awesome experience with Drew York! Drew York is a great asset to Toyota of Longview. He did an awesome job taking care of every detail of my recent purchase of a vehicle. He is very k Drew York is a great asset to Toyota of Longview. He did an awesome job taking care of every detail of my recent purchase of a vehicle. He is very knowledgeable and caring. More

performed service requested discussed possible delay in handling one service request which did occur.will reschedule .addressed items and were fair with handling cost items that discussed possible delay in handling one service request which did occur.will reschedule .addressed items and were fair with handling cost items that came up More

Great Service Managers The Service Managers work their butts off to make sure you are happy. They are ready to find answers from their technicians, to ensure you get the bes The Service Managers work their butts off to make sure you are happy. They are ready to find answers from their technicians, to ensure you get the best service. More

Disappointing, annoying, sucked Estimated price was wrong. Warranty isn’t worth the paper it’s written on. Manager was not available. This is the 2nd time we’ve been told nothing is Estimated price was wrong. Warranty isn’t worth the paper it’s written on. Manager was not available. This is the 2nd time we’ve been told nothing is covered. Certified preowned means nothing. Additional money spent on warranty was a waste. Will never purchase another vehicle from this dealership. More

Above and Beyond I had begun a simple search to find a smaller vehicle on September 3, 2019. My SUV had become unnecessary and I had a few cars in mind. I couldn't fin I had begun a simple search to find a smaller vehicle on September 3, 2019. My SUV had become unnecessary and I had a few cars in mind. I couldn't find a vehicle that spoke to me so I kept broadening my search range. Fast forward to October 20, 2019. I've got a car saved on Cars.com. The situation is that it was over 200 miles away. Just to ease my mind, I requested to know if the car was still available. It was past 10 PM. I submitted the email with the availability request and, within minutes, I had an email and text from Melanie asking after my interest. The next morning, we corresponded back and forth a few times. Melanie was very contentious about my needs, my budget, and the distance I was from her location. Melanie kept me in the loop and worked behind the scenes for me, all while I'm at work. We cemented the deal and on Tuesday, October 22, I drove 3 1/2 hours to their location. Melanie kept in touch with me on my drive, making sure I didn't have any last minute concerns. Once I arrived, she greeted me at the door, had my car freshly detailed and full of gas. We took the test drive and, once back to the office, worked on the paperwork. Melanie had already taken care of so much. She was very thoughtful in regard to the distance I had traveled. She had my packet ready, a CARFAX hard copy report in hand, and the keys to my sweet ride waiting. I signed with Melanie, quickly handled my financial forms with the gentleman there, and I was ready to rock. Melanie stayed while I got everything out of my trade in - even helping me remove my license plate. The dealership closed at 8, Melanie helped me until 8:40. She never complained about the time or made me feel rushed. She was sweet and I appreciate her very much! Though the drive was long, it was worth every mile. More

service was good most other car dealers have a car wash for valued customers. What happened to Longview? It would be a nice touch to have your car washed after a re most other car dealers have a car wash for valued customers. What happened to Longview? It would be a nice touch to have your car washed after a required maintenance visit and not just when you purchased the vehicle. Paid over $40 thousand, deserve a wash and not just a vacuum. More