Toyota of Longview

Read your invoice Had serpentine belt replaced. Told the existing bolt too short. On a previous visit a technician had stripped the bolt now needed a new one. I said Had serpentine belt replaced. Told the existing bolt too short. On a previous visit a technician had stripped the bolt now needed a new one. I said replace it and I wanted the old bolt. When checked out, no old bolt. In fact, my invoice said I had refused the bolt. Was told this bolt might break in future. I requested the notes be changed because I did not refuse the new bolt. Was told that wasn’t possible. They did hand write on the invoice the correction. I now have to keep this invoice because it is my only proof if something happens to this bolt in the future. Usually I don’t have an issue with this Service department, but I was not happy regarding this matter. More

100 % happy with the purchase Sales Rep. Bailey Nix was very personable and got me great offer on all the vehicles I inquired about the very first offer ! I’m extremely happy with Sales Rep. Bailey Nix was very personable and got me great offer on all the vehicles I inquired about the very first offer ! I’m extremely happy with the vehicle and the price I paid. Thanks Bailey !!! You made Christmas 🙂 More

I bought 2 cars in last year I’ve bought two cars in less than a year and both of them I went through Melanie. She is an awesome sales person. She listens to you makes sure you ar I’ve bought two cars in less than a year and both of them I went through Melanie. She is an awesome sales person. She listens to you makes sure you are getting the best deal! I highly recommend her. I will continue to recommend her and use her for my car buying needs. Thank you so much! More

Acceptable My wife twice complained to me about a burning smell in the car, after stopping from a drive. Your techs could not find the source of the odor. This My wife twice complained to me about a burning smell in the car, after stopping from a drive. Your techs could not find the source of the odor. This was dissappointing. They kept the car overnight, promising to have someone pick me up at 10am. This they forgot, and I called at about 10:30 for my pickup. More

Service Dept As always, the service Dept was professional, timely and took care of my vehicle. This will continue to be the dealership I bring my vehicle to for s As always, the service Dept was professional, timely and took care of my vehicle. This will continue to be the dealership I bring my vehicle to for service. More

Satisfied with the car service! Lyndsey was my rep for car service. She did a great job getting the car serviced and keeping me informed. She really worked hard on customer service. Lyndsey was my rep for car service. She did a great job getting the car serviced and keeping me informed. She really worked hard on customer service. More

Water Pump, Breaks Service was good. The invoice was VERY difficult to understand as was the recommend services. The price I was quoted was accurate however the invoice Service was good. The invoice was VERY difficult to understand as was the recommend services. The price I was quoted was accurate however the invoice didn't reflect the correct charges. It was very confusing. More

Another good experience Once again I was able to trust the advice given & that the service received would be completed with competency. I appreciate Larry Lohr’s help & other Once again I was able to trust the advice given & that the service received would be completed with competency. I appreciate Larry Lohr’s help & others at this dealership that help me keep my vehicle running safely. More

Extraordinary team effort makes things come together The sales team here went above and beyond to make sure we got exactly what we needed and wanted. The sales and inventory managers worked overtime maki The sales team here went above and beyond to make sure we got exactly what we needed and wanted. The sales and inventory managers worked overtime making my deal happen. I highly recommend my salesperson Bailey Nix. Great job by all. Definitely a return customer. More

Beat experience we have ever had, thank you Bailey! We have NEVER had a good car buying experience, EVER!!! Its always back and forth and typical salesmen pressure. We have never left from buying feel We have NEVER had a good car buying experience, EVER!!! Its always back and forth and typical salesmen pressure. We have never left from buying feeling happy about the way thing went down. So we expected the same thing when going to purchase our new car. My husband and I talked about a new Toyota Corolla as we have owned 2 previously. I stopped in one evening to take a look at one and met Bailey. She showed me a 2020 Corolla and answered all the questions I had. I brought my husband back later the following week. We again met with Bailey and went for a test drive. We loved the car! Bailey was great and no pressure. We went home to think about it. We ended up filling out the online credit app. We told them what we could afford, they made it happen! There was no back and forth and no pressure. I kept waiting for something to go wrong or there be a catch, but everything worked just fine! It truly was the fastest, easiest and most pleasant car buying experience we have had and this was largely in part due to Bailey! We will be a repeat customer! More