Toyota of Longview

Deja vu all over again! I brought my Prius in for LOF. Two things I specified were done correctly, the oil and tire pressure. While there, I was shown my dirty engine air fil I brought my Prius in for LOF. Two things I specified were done correctly, the oil and tire pressure. While there, I was shown my dirty engine air filter and I said go ahead and replace it. Thirty to forty minutes later I was advised the filter I need was out of stock. Because of a longer than usual wait for service to be complete, the service advisor to her credit discounted my charges by a little over $9. When I got in my car to leave I noticed the service reminder sticker in the upper left corner of the windshield had not been replaced. I returned to the service advisor’s desk to complain (THE SAME THING HAPPENED THE LAST TIME I HAD MY PRIUS SERVICE HERE). A new sticker was prepared but had the wrong mileage reminder (it had my current mileage) so, another sticker was prepared. So, my questions are: Who does not maintain adequate inventory re-order points to prevent out of stock events? And, why do the oil change technicians forget to replace the service reminders. Incidentally, the last time this happened, the oil change technician also forgot to reset my maintenance alert reminder...apparently because the engine maintenance alert light was not yet on when I brought my Prius in a few miles early. I came in a few miles early this time too...was the alert reset...hmm? More

They took very good care of my truck and I didn’t have to wait 2 hrs for an oil change. The waiting area was very clean and comfortable. wait 2 hrs for an oil change. The waiting area was very clean and comfortable. More

Great Service! Bobby Cozad is an awesome person and great customer representative, He answered all of my questions and told me about the features on my car and walke Bobby Cozad is an awesome person and great customer representative, He answered all of my questions and told me about the features on my car and walked me through the entire process! And it did not take all day which is very important to me. Everyone was nice and professional and informative which is a lost art in the world of customer service, but I am truly happy with my car and my salesman . Thank you, for your assistance and guidance in the purchasing of my car. More

Since I’ve been leasing cars at Longview my experience has been good. I’ve dealt with Ben Coburn for many years and have been totally pleased. He is always taking care of his customers. has been good. I’ve dealt with Ben Coburn for many years and have been totally pleased. He is always taking care of his customers. More

Bought a 2007 Lexus RX 350 for 10000 dollars and only got one set of keys. Was told I would get 2. Called 2 weeks ago to inquire and I believe his name was Rick was going to call me back but never heard from one set of keys. Was told I would get 2. Called 2 weeks ago to inquire and I believe his name was Rick was going to call me back but never heard from him. I have since paid 125 for new key. I guess cheap car results in cheap service. More

Trustworthy I was nice to know that the time frame given us to get the job done was correct. Better service than Hyundy the day before when we had our oil change I was nice to know that the time frame given us to get the job done was correct. Better service than Hyundy the day before when we had our oil changed. They were not prepared for the appointment, did not have parts needed and kept us waiting 3 hrs for part to arrive, The appt was made a week ahead and they should have be prepared. More

Very pleasant experience, thank you Lgv Toyota for your Very pleasant experience, thank you Lgv Toyota for your caring knowledgeable staff, calm environment, and guidance during a major life purchase. GRE Very pleasant experience, thank you Lgv Toyota for your caring knowledgeable staff, calm environment, and guidance during a major life purchase. GREAT JOB: Bobby & Roger! More

They were prompt and even finished my all-point inspection, oil change & tire rotation in under an hour! Yay!All service dept were courteous and nice! inspection, oil change & tire rotation in under an hour! Yay!All service dept were courteous and nice! More

short and positive folks are helpful and professional and show interested in you. Show concern for your needs and do the service needed in good order in stilling a feeli folks are helpful and professional and show interested in you. Show concern for your needs and do the service needed in good order in stilling a feeling of honesty. More

Oil,filter, and tire rotation I was treated fairly and courteously. This my 6th Toyota truck. I wouldn’t want any other make of vehicle.Keep the good work up. I was treated fairly and courteously. This my 6th Toyota truck. I wouldn’t want any other make of vehicle.Keep the good work up. More