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Toyota of Lincolnwood
Lincolnwood, IL
425 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 425 reviews
April 22, 2010
I bought my car few months back from this place. Worst every experience in my life I had! Zahir Abouribieh was salesman, worst person I ever met!! I mean, just too much! He will try to take every penny th every experience in my life I had! Zahir Abouribieh was salesman, worst person I ever met!! I mean, just too much! He will try to take every penny that you have in your pocket. I am sure the owners know about it and everything must be going per their advice, but hey, it wont work long term!! Long term success of a business completely depends on how you treating the customers well and not by cheating them. I understand, in auto business, there is extreme competition, but this is surely not the way! My advice- dont do any business with them! stay away!! once you buy anything from them, once the papers are signed, thats it!! you are gone!! Recent updates- After several attempts to tell my grievences to the owner, she asked the sales manager to talk to me. Turns out that he is another salesman, calling Me the lier and threatening me!!! Imagine going through such a pain just for buying a car from them!!!!! More
by amolkatkar
Employees Worked With
Zaheer Aburebeih
April 17, 2010
I bought my wife three Armadas in the past and was reluctant to switch to Toyota. Zahir and Mark made the process easier than I expected. They eased me and my wifes worries. They were very detailed an reluctant to switch to Toyota. Zahir and Mark made the process easier than I expected. They eased me and my wifes worries. They were very detailed and treated us like we mattered. I would definately recommend Grossinger Toyota to my friends and family. They are just good people. More
by sequoia
Employees Worked With
Zahir and Mark
April 09, 2010
Great experience leasing a new Hylander Hybrid Limited. True professionals and eager to answer any question from the the first time I walked in the door. I really appreciated that A.J. (my salesman) follow True professionals and eager to answer any question from the the first time I walked in the door. I really appreciated that A.J. (my salesman) followed up 3 times after the transaction to make sure everything was going well. Mark Krochmal, the G.M., was also very helpful and friendly throughout the process...Nobody "oversold" which is something I detest.... Oh yah- love the car as well..... More
by Robert Melsher
Employees Worked With
Mark Krochmal/A.J. Isip
December 24, 2009
I was looking to purchase a used Toyota Camry with low mileage within my budget. Grossinger Toyota was one of the few dealership that had extensive choices of Camry's and I drove out there from Indiana. I mileage within my budget. Grossinger Toyota was one of the few dealership that had extensive choices of Camry's and I drove out there from Indiana. It was worth the drive to say the least and they had offered my various choices that I was able to make my decision from. Roger was the sales representative that worked with me and helped me find the one for me, 2009 red Camry with 45k miles. He was helpful by providing choices and negotiating with the price. More
by tganzori
Employees Worked With
Roger Mayorga
August 25, 2009
Great expierence Loved everyone, mostly Ray, Customer service was number one! If you go into grossinger to buy a car you wont be dissappointed. It is funny to read some of the reviews, it must be becau service was number one! If you go into grossinger to buy a car you wont be dissappointed. It is funny to read some of the reviews, it must be because most people that post reviews are because they had a bad expierence. Ray was knowledgeable and great, the finance department was great. DONT GO ANYWHERE ELSE! went to 3 other dealerships before grossinger and all wanted to rip me off! Ray was honest from the start. More
by Papa
Employees Worked With
Ray
August 18, 2009
As a walk in customer I was received warmly. The wait was no longer than I experienced as a customer who had an appointment at other dealers. The servicer was careful to explain what had been done to my vehi no longer than I experienced as a customer who had an appointment at other dealers. The servicer was careful to explain what had been done to my vehicle and when I should expect to return. the waiting environment was comfortable as well. More
by ianthony
Employees Worked With
Randy
July 24, 2009
I 7/21/09 went online to research the purchase of a new car after having been contemplating a purchase of the same intended car with Toyota on Western in Chicago. I was contacted by AJ of Grossinger in Li car after having been contemplating a purchase of the same intended car with Toyota on Western in Chicago. I was contacted by AJ of Grossinger in Lincolnwood, IL and told him of my intentions to by a new car. I mentioned that I had a car I was trading so he said he couldn't give me trade in terms sight unseen regardless of my description to him. He asked if I could come in that day, and I told him not then but maybe the next day. I entered the dealership on my lunch break and met AJ where he as the internet manager assigned me to a salesman named Michael. Michael and I discussed terms of purchase and trade in and came to an agreement. Michael then asked me to give him a credit card to "show his manager so he would know I was serious". I told him that was stupid that I already had been approved by Toyota credit at the store on Western all they had to do was call them to run the deal. After 3 hours of waiting on who knows what, even though Michael said our deal was accepted by his management (the do ring around the rosie-and I said I was going to leave) he assured me we'd be out in 20 minutes. I kept asking him what the final numbers were going to be for me and he NEVER said. I told him again I needed to know. Long story short, they did a bait and switch on the numbers. Somehow, the selling price for car that was $26,800 and $13,500 ended up being more than a car that I was quoted at $28,358 and $14000 trade. I brought to there attention and they started the crunching numbers cherade. I said that's okay I won't buy it. They started all this other number crunching I said I’ve got to go you all have wasted too much of my time already. They, having made the request for my credit card failed to give it back. I called the dealer at 6:00pm to requesting the return of my card and was informed the "Michael" had left and they did not know the whereabouts but would have him call me when he returned the next day. The next day I called to speak to him, they said he wasn't there yet but would have him call me when he arrived. Hours later I called again only to find out he was off, but spoke to AJ and he claimed to have located the card. I told him I needed my card for business and he said he would see what he could do to get it to me. He called back and asked me to come in, I said "unacceptable I already made one trip out there and it was not my fault my card even left my pocket in the 1st place". He then said he was trying to help me but he was going to put me on the phone with his manager. "Josh" got on the phone and requested I come in to which I said absolutely not. I explained what happened he said he wanted to review the deal exclaiming that shouldn't have happened that's not how he trains his personnel. He said he needed 15 minutes to review the file and would call me back. An hour later I called and left message for him to call me back. Next hour I simply left word that I required my keys that day and they need to get them to me. No one called me back. July 23, 2009 Michael calls me trying to sell me the car again; I say "my terms are the same just get me my credit card back". At 1:44pm He requested 10 minutes to confer with his manger to "see what he could do to reach those terms" He asked for concession I told him what I would do. 7 hours later I call and ask him why I hadn't heard back from him in the 10 minutes promised. To which he claims he was told I was coming in. I then demanded my card be returned so I can have MY CARD for MY BUSINESS and he tells me I need to come and get it. He said he doesn't have a car (working at a dealership and he wasn't going to bring it to me). He did not offer to overnight express it to me as I told him US mail was unacceptable as it was now8:15 pm and I wouldn't get my card until the following Monday barring express delivery. More
by tempertantrum
Employees Worked With
Michael, Josh, John, Byron they like to pass you off
May 29, 2009
Despite my sister's experience at Grossinger (leaving a $500.00 deposit for a car that never appeared, and having to fight to have her money refunded) I attempted anyway to lease a sienna from your dealers $500.00 deposit for a car that never appeared, and having to fight to have her money refunded) I attempted anyway to lease a sienna from your dealership. On Saturday 5/23, we worked with Kevin for 2 1/2 hours on a lease deal. We agreed on a lease payment with nothing down at my current lease payment of $382.00. I preferred a black sienna, and was told Kevin would search for one and to check back in a couple of days. Tuesday, I called Kevin's cell, left a message. Spoke with Chris who assured me "it's no problem to get the car, just come in, we may need to re-do Kevin's deal, but we will get your car." I did, the deal was re-done at $390 (why the price increase i don't know). I left a $100 credit card deposit. Again, why was this not done on Saturday? Thursday, no call from anyone. I know there is a black Sienna at multiple dealerships from my own investigation. Call Chris, "he is with someone". Three hours later Chris answers my second call "Oh, I just got it in; having trouble locating the car-Libertyville wont release it to us." I am now beginning to feel a bit played... It's six days, the lease incentive is running out, I make a decision to check out the other dealerships. Thursday evening I return to Grossinger to cancel the "order" and refund the deposit. I am told 3-4 people have to sign a piece of paper before I can be refunded $100! "I'm not trying to hold on to your money" Chris said. REALLY! "This guy who sits here is friends with a guy at another dealership, he can probably get your car tomorrow morning, do you want to wait?" REALLY! Left the building, called Chase bank and flagged my credit card for the deposit. After visiting two reputable Toyota dealerships it became apparent that there was NO POSSIBLE WAY, your deal was ever going to go through. Nor had you contacted them for their black Sienna's. As a fluke I googled Grossinger dealership ratings. Wow, I guess I should have done that before I entered your building... More
by jgaytanlcsw
Employees Worked With
Chris and Kevin
May 03, 2009
Newer buy car from them. And if you want to buy it, then do not accept any repairs or manuals or second keys. Be carefull and do not trust them. They make changes in date, promise you what ever you ask for do not accept any repairs or manuals or second keys. Be carefull and do not trust them. They make changes in date, promise you what ever you ask for and after you pay...you have just what you sow before you pay. I am talking about used cars. More
by mewe
Employees Worked With
Mananger, carolane grossinger as well...
March 28, 2009
This was my first time buying a new car. And I went to look by myself (I am a 20-something woman). I was a little nervous about the treatment I would receive being a woman and flying solo. But I was impre look by myself (I am a 20-something woman). I was a little nervous about the treatment I would receive being a woman and flying solo. But I was impressed by how up front and personable Dean was. Everyone else I encountered at the dealership was very friendly, i.e. saying hello and asking if I had been helped. The finance guy offered his bottom line and itemized all the details. I wasn't ready to commit and also wanted to shop around. He told me to try to find someone who could beat his deal. I tried and I couldn't. I was warned about hidden fees they would try to sneak in at the end. But the price I was told was the out the door price. I went back the next day to make the purchase with some moral support from my dad. They still talked to me as the purchaser and didn't talk over me to my dad. The only complaint I have is that I spent a lot of time sitting at the salesman's desk waiting and I thought the process could have been a little more efficient. Overall I had a good first time buying experience and would recommend this dealership to friends and family. More
by edegen
Employees Worked With
Dean Maruyama
