Toyota of Lincolnwood

Outstanding Customer service! !!! I took my car in for service and learned that I needed major repair work! Carlos ROMERO and Sean MOORE assisted me every step of the way! They reassur I took my car in for service and learned that I needed major repair work! Carlos ROMERO and Sean MOORE assisted me every step of the way! They reassured me through the process and were extremely helpful. Due to these outstanding employees, my family and I will continue to buy our cars and get them serviced at Grossinger. Grossinger takes care of all the customer needs. Thank you! More

Excelente Nice place and the seller was so nice, explaining everything for me. I will definitely comeback again to buy a new vehicle for my son. Thank you for a Nice place and the seller was so nice, explaining everything for me. I will definitely comeback again to buy a new vehicle for my son. Thank you for an excelente setvice. Will Price!! More

Bought first car Service was straightforward and friendly. Long, multi-step process but they were very helpful throughout and made sure we got what we were looking for Service was straightforward and friendly. Long, multi-step process but they were very helpful throughout and made sure we got what we were looking for. Would recommend for new buyers. More

customer service Anthony is a very good salesman and has great customer service. I would highly recommend him too others. And I love the car I got. Anthony is a very good salesman and has great customer service. I would highly recommend him too others. And I love the car I got. More

Customer service I had a very good experience and would highly recommend the salesman too others. And the cars are very nice and I love the car that I got. I had a very good experience and would highly recommend the salesman too others. And the cars are very nice and I love the car that I got. More

Customer service It was working with the salesman very friendly very respectful very helpful they have reasonable prices they have nice cars that's worth my price It was working with the salesman very friendly very respectful very helpful they have reasonable prices they have nice cars that's worth my price More

Sales review Good service, polite people. Not pushy, works with you. MARK Gen Mgr great guy will work with you. Recommend dealership. John C in service dept very h Good service, polite people. Not pushy, works with you. MARK Gen Mgr great guy will work with you. Recommend dealership. John C in service dept very helpful also. More

Most Deceitful, Incompetent Dealer ever experienced From the first salesman to the next and the next, I found them to be deceitful, with constant failure to follow through by not returning calls and not From the first salesman to the next and the next, I found them to be deceitful, with constant failure to follow through by not returning calls and not giving the quotes they were to contact me with. After getting no responses to messages left, getting told over and over they were busy with a customer and would call back, only to either call back many days later, or not call back at all, I said to myself, forget this place. The level of incompetency and shady quotes was as bad as you could get. Then I look them up and find there are endless numbers of customers who wrote about how they were either bilked, lied to, or a host of other issues. No thanks; I wouldn't touch this dealership with a ten foot pole ADDENDUM: I was told by Will Price, who had to go through M. Curtis, his manager, "I don't know anything about any price changing thru Costco Auto Program." His continual silence and having to ask him to answer and not be silent is not how any customer should have to deal with. And, Mr. Curtis, whom I had contacted about the lack of return calls, including leaving voice mails, from Will Price. Mr. Curtis has the nerve to tell me, after this dealership had WASTED about 2 weeks of my time, costing me about $450 on rental car charges, that "We're going to get you this car just to get rid of you, as all your complaints is going to get us audited." Then, THREE days later, two days of which there was absolutely NO communication from Mr. Price or Mr. Curtis, they start calling that they got permission from Costco to "match the price from the other dealership quote, which I'll provide the details of THAT in a review on them." How strange, when I could get either the regular Costco Auto Program Customer Service agents, or the higher level Customer Advocates nearly any day of the week, until 7pm CST. But Grossinger claimed their contact was gone before 4 pm! One day prior, I located a dealer, not using the Costco program (they are NOT the cheapest route, if you know your stuff, and tell dealerships if they want to sell a car and can sufficiently beat the price, you can do BETTER. After locating that dealer, I dealt with them and got the car, in the color I wanted, and even the mats at NO cost. If I had been treated right, expediently, and not rudely and continuously ignored by at least 3 of them, AND been told they could provide the car from their other facility, without the $249 mats, they would have had a sale. I would have been out the extra money I saved, but that would have been my situation, thanks to Costco's ill-devised and ill-run program. But, at Grossinger, from day ONE, it was evident that everyone I dealt with was simply greedy, with their top interest being how many sales they could make, instead of having INTEGRITY and following through with the customer who is ready to buy. They only have themselves to blame for everything that happened. They should be reimbursing me for $450 of NEEDLESS expense on a rental car, due to their negligence, inability to focus, and follow through with such basic tasks ANY car dealership and everyone of their salespersons should have, yet alone managers, like Mr. Curtis, who didn't want to bother to speak to me, and was only reached by Costco, and then Mr. Curtis tosses it back to the SAME salesman, Will Price, whose unacceptable delays, not returning calls, tellling receptionists who could see him and pne, in particular, had the human decency and empathy when told how he was handling me, was determined to and promised me she would get him on the phone; to which Price sabotaged her efforts by having someone else pick up the phone and tell me he was busy. Busy, busy, busy --- you don't continually make this excuse - you TAKE the time, even if it be 2 minutes to tell you he is very sorry, but can't speak at this moment. And there were several times when I COULD get him to answer his cell or his extension where he said this; but then NEVER followed through, and I would have to call multiple times on both cell and his dealer extension, and STILL WAIT for either a much delayed response, or NO response. I have tried to fill in the gaps, so anyone reading this will know what they are getting themselves into with Grossinger Toyota. More

Great h÷lp and assistance from Mr paul Barnes I can't compliment my sales rep Mr Paul Barnes enough with his professionalism, knowledge and most importantly his genuine attitude in ensuring that I can't compliment my sales rep Mr Paul Barnes enough with his professionalism, knowledge and most importantly his genuine attitude in ensuring that the customer is well informed about the product as well as the various options available in choosing the right vehicle. He took his time in explaining and showing me how to work the various high tech features. I'm also very appreciative with the fact that after purchasing the vehicle, he assured me his continued service and assistance whenever needed. More

Quick and easy to work with I was very pleased with my experience because the car salesman that we talked to was very helpful and willing to help make sure that we worked togethe I was very pleased with my experience because the car salesman that we talked to was very helpful and willing to help make sure that we worked together to get the best deal so that we could leave with a new car that day. He wasn't overly aggressive which was a nice change compared to the other salesman we dealt with during our car search. More