Toyota of Lincolnwood

I Came in to test drive a car and for the 5 to 10 minutes that I was out of my car someone hit my car in their parking lot. When I called to see if there was camera surveillance they said yes. When I retur that I was out of my car someone hit my car in their parking lot. When I called to see if there was camera surveillance they said yes. When I returned to the dealer the footage was conveniently not available... Not a single person offered an I’m sorry let me help NOTHING except‘I don’t think police can come on private property’! Oh wait they did offer the excuse that since Covid hit the computer systems have been off. I guess video cameras can contract the deadly virus!! Absolutely unbelievably ridiculous BS! Worse than poor rating but there is not an option to give a negative number!! More

Empty your wallet When my car failed to start while I was at Grossinger Toyota, the repair shop offered to diagnose the problem for $85.00, to be applied to the repair. When my car failed to start while I was at Grossinger Toyota, the repair shop offered to diagnose the problem for $85.00, to be applied to the repair. The estimate for a starter was $643 which I accepted even though I thought the price was high and they were taking advantage. When I went to pick up the car, I was presented with a bill for over $700. I believe the pricing is because the service writers are on commission and have a financial incentive to skew the customer. The only good part of the experience was Richard Ward, the Service Director. He was polite, professional and honorable and without delay or argument, reduced the price to the agreed on amount. More

Stay away dealer Terrible experience.. would give minus rating if possible. They will do everything to get you in their trap. Stay away. I bought a new car in March- Terrible experience.. would give minus rating if possible. They will do everything to get you in their trap. Stay away. I bought a new car in March-19. I had better quote from other dealer but they said that they'll beat it. I was ready to pay in full and while waiting for the car, they asked me to complete the paperwork. When I offered the check, they mentioned that we are giving you more discount and I have to finance the car through TFS. I was told that I wont be paying anything extra to TFS if I pay in full after getting first statement. I verified the same with General Sales Manager and Business manager. As suggested, I tried to pay in full immediately after receiving statement but TFS asked me to pay interest accrued till date. I contacted dealership in person and their GSM agreed about the miscommunication but denied to refund me the interest. I am sharing my experience here so that nobody fall prey to them in future. More

Disappointed used vehicle customer Used vehicle was sold with tires unaligned no new cabin air filter or Engine air filter. I paid for repairs out of pocket. Car wasn't even 30 days old Used vehicle was sold with tires unaligned no new cabin air filter or Engine air filter. I paid for repairs out of pocket. Car wasn't even 30 days old yet. Sideshow Bob's car dealer would probably have been better. More

Made a purchase Thanks to Gil's assistance we where able to get a great deal on a car. Thanks Gil for all your help you where very helpful Thanks to Gil's assistance we where able to get a great deal on a car. Thanks Gil for all your help you where very helpful More

Great Experience! I needed another car, I was on a budget but didn't want to settle on something just because of my budget. You know how car shopping can be. I was gree I needed another car, I was on a budget but didn't want to settle on something just because of my budget. You know how car shopping can be. I was greeted by a gentleman named Leif, he was very nice and polite. He spent all the time I needed picking out the right car for me, he was especially concerned with making sure that I loved the car then, when the time came, helped me work out a great price and a payment that fit my budget. No pressure, great service, AMAZING experience. The manager Tegan even came over to make sure Leif was being helpful which he most definitely was, and she came by later to congratulate me and make sure that I was completely satisfied with the whole experience and I absolutely was!!! THANK YOU LEIF!!!! More

Victim of fraud Unfortunately, I believe I was a victim of fraud by Toyota Grossinger. Briefly: my purse was stolen and my car keys were inside. I contacted Toyota Gr Unfortunately, I believe I was a victim of fraud by Toyota Grossinger. Briefly: my purse was stolen and my car keys were inside. I contacted Toyota Grossinger to get NEW keys and they promised to fix the car so the old keys would not work. I repeatedly told them that I wanted NEW keys, not copies, because the thief had my documents so he/she could find out my address and steal the car. Toyota Grossinger repeatedly told me that what they quoted me for would make it impossible for the old key to work. So I got what I thought were NEW keys, nothing else was changed and I was charged $900! I contacted Toyota Grossinger to complaint about the service I was quoted and paid for but they didn't provide and they promised to "make it right" (so it was not right, uh?). But then -VERY SERIOUS- the purse was found and returned to me by the Police with my old keys still inside and ...they work perfectly!!! I contacted Toyota Grossinger again to get my money back after this appalling experience but they haven't reached out to me. It has been a few months now so I am considering legal action as, in my view, this is more than mere negligence. This experience also makes me wonder if, every time I visited Toyota Grossinger in the past, I always got the serviced I paid for... BEWARE! More

Stay away if you want to same your time I see there are many fake good reviews. I had very bad experience recently and in the past. Based on my experience, stay away from these vultures. I see there are many fake good reviews. I had very bad experience recently and in the past. Based on my experience, stay away from these vultures. They never honor their advertisement price. They show you a candy to get there. They will try to sell something you get for free from TOYOTA, like Toyota 24 months / 25,000 miles free maintenance. For this they want extra $800. They still charge for Licence Plate when you Trade In your car and there are so many unknown charges. Just stay away and save your time. Hope this helps. More

My Most UncomfortablNew Car Buying Experience in Fifty Years I walked into Grossinger/Lincolnwood Toyota knowing exactly what I wanted. I had done my research on-line and I already had a sales quote from a diff I walked into Grossinger/Lincolnwood Toyota knowing exactly what I wanted. I had done my research on-line and I already had a sales quote from a different dealer. When I got there about midday, I handed the salesperson the competitors quote right away and asked if he could do better. The quote included three aftermarket items: Remote Start ($750), Body Side Moldings ($450), and Paint Protection Film($999). When I was asked how soon I wanted to buy, I responded very clearly that I was not in a rush because I would not have enough funds for a cash purchase for another week. After frequent back-and-forth trips by the salesperson to the Sales Manager's desk I was shown that he could do better than the competitors quote by $500. He said that they really wanted my trade in Highlander ASAP and could wait a week for the rest of the cash. Not only that, but they would pick up the exact vehicle I wanted that day and have it back and ready to drive home early that evening--- without the three aftermarket items. I would have to come back in the following week for those, but they would be identical to what the competitor quoted. I told him that I'd rather wait until it was all done. He assured me that this was the best way, even when I said it's getting late, how about I come back in the morning? No, that would not work because tomorrow was his day off. I felt rushed and pressured, but ended up agreeing to his terms, took the poorly prepped car home that evening, went back for two of the aftermarket items, the Remote Start and the Paint Protection film. The Remote Start is great, the Paint Protection film was a bogus spray-on-wipe-off coating. We are now more than three weeks out from sale. I have paid them in full; I still have no Body Side Moldings, or Paint Protection film that I paid for. And, that is not the worst of it. When I got the third Toyota request for a dealer review, I gave the sales person a low rating for rushing me. Shortly after that when I was at the dealership, I was berated, scorned, and blamed by the Sales/ Customer Relations Manager because I ruined the sales persons month with my low rating and he was no longer eligible for a bonus! There was nothing resembling an apology, and it was all miscommunication and my fault according to her. The Customer Relations Manager then had the audacity to bring the salesman to me and told me that I owed him an apology. Fortunately the dealership employs the services of Tim Buti as an assistant sales manager, and he was a pleasure to work with. More

They Finally Did it Rigjt Jhun from Service Deoartment did a excellent service he is asset to the Toyota family his friendly and happy he explained to me about the service and Jhun from Service Deoartment did a excellent service he is asset to the Toyota family his friendly and happy he explained to me about the service and the future service that needs to be done on my SUV . This time mechanic finally did a excellent job plus my car is wash and clean !! More