Toyota of Lincolnwood

Only reason not a 1 star is due to this dealer selling at MSRP and under but the sheer lack of communication and follow up after inquiring and then having to repeatedly asking for updates and no response giv MSRP and under but the sheer lack of communication and follow up after inquiring and then having to repeatedly asking for updates and no response given is unprofessional. Aggravating ordeal and would not recommend based on no follow through More

A salesperson named Anthony was very unprofessional and frankly rude during my call to this dealership. He lectured me for a while and then hung up. I couldn't put a word in. I reported to one of the mana frankly rude during my call to this dealership. He lectured me for a while and then hung up. I couldn't put a word in. I reported to one of the managers named Subul. But didn't get much feedback. I will take my business elsewhere. I would stay away from these folks at all costs. More

I recently inquired about the 2023 Toyota Sequoia capstone and scheduled a test drive with the dealership. Despite receiving a call two hours before my arrival confirming the appointment, upon reachi capstone and scheduled a test drive with the dealership. Despite receiving a call two hours before my arrival confirming the appointment, upon reaching the destination after a 3 1/2 hour drive, I was informed that the car had been sold. A simple courtesy call to notify me of the sale would have prevented a six-hour round trip. I recommend obtaining a confirmation email from them before embarking on a long journey to ensure the vehicle's availability. More

Alexis Chavez did a great job selling us our new RAV4 back in June. Although it was pretty easy, I knew exactly what I wanted. But, I also asked him that day to order some floormats for my Tacoma picku back in June. Although it was pretty easy, I knew exactly what I wanted. But, I also asked him that day to order some floormats for my Tacoma pickup. Four months later, still nothing and virtually no communcation whatsoever. VERY poor. Would certainly not do business w/ them again. Ever. I guess the lesson is, don't believe a salesperson. They will tell you whatever you want to hear in order for them to get the sale. More

Purchased a brand new Rav4 Hybrid Limited from here. Recently I was just hit by an Uber driver and insurance says its a total loss. The payout quote they offered me didn't make sense. I'll elaborate Recently I was just hit by an Uber driver and insurance says its a total loss. The payout quote they offered me didn't make sense. I'll elaborate. I'd like to say that Mark is a EXCELLENT salesmen, and goes above and beyond! He's been more than helpful and really shows he cares. Mark is a great asset to Lincolnwood Toyota and that's where all the good I have to say stops. The finance manager was not so helpful, I'd goes as far to say he was a manipulative scammer. After speaking to the insurance agent about my payout and how much I owed on the vehicle, I now know that the finance manager tricked me into paying 75k for a rav4! I negotiated the deal on 5/13/23, we shook hands, and was told the vehicle should be later that week. All I had to do was come in for delivery and sign the paper work. Was told the vehicle arrived 5/15/23 and was being prepared for delivery, I could come pick it up in an hour. Told them ok perfect, I'll come pick it up on my way to work. So, I dropped my rental off and my coworker gave me a ride to the dealership. The finance manger knew I had to go to work, the same one who took my down payment and shook hands on the deal two days prior. He then tricked me with "Hey listen I have great news, asked Toyota to push you into the better interest rate bracket". Which I was pleased to hear, but something felt weird. He then flung out off slew of documents and aggressive fast talking for me to sign and finished the deal. I left with my new car. I would not have been happy at the time had I known he stole my 10k down payment and tacked on an extra 30k for a TOYOTA RAV4. I never would have known had it not been for the total loss that just took place five months after purchase. Five payments off $900 coming out to 4.5k + a 10k deposit and I still owe 50.1k on the vehicle. I don't know the finance managers name, otherwise I would gladly put it out there... seeing as he manipulated 15k out of my pockets. Extremely shady business tactics, I'd go as far as to call it felonies. Hopefully this review finds the owner and that finance manager is held accountable. I'd wager I'm not the only one he's tricked out of their hard earned money. TLDR: Shook hands on the deal 5/13/23 and gave them my down payment. Came to take delivery 5/15/23 on my way to work. Finance manager tells me he asked Toyota to lower my rate and used that as a way into tacking on an extra 30k for the car, knowing I was in a time crunch. Funny enough I can't find his name in any of my paperwork. More

Purchased used chevy impala. I had pre approved financing from my credit union so since they couldn’t sell me on their financing i felt like they made me wait for the estimate to I had pre approved financing from my credit union so since they couldn’t sell me on their financing i felt like they made me wait for the estimate to provide to my credit union. They also tried to get me to pay for extras they had on the car already that was not listed on the ad Then we the next month air goes out. To find out they filled with freon so when you checked it during test drive it was working. Mechanic said there was a huge hole in the core something that was there when purchased. But they claimed it was sold as is and past 15 days. I have copy if check off list by their mechanics and they checked off as working. Stay clear of them More

Mark Viradia is the best salesman ever! Talk about an amazing employee who goes above and beyond, the dealership is lucky to have him! He welcomed us 30 mins before close and stayed until a Talk about an amazing employee who goes above and beyond, the dealership is lucky to have him! He welcomed us 30 mins before close and stayed until after 10pm to ensure that I got the help I needed and was able to walk out with the car of my dreams. Mark, I won't ever buy a car from anyone else. You're the guy. Thank you a million times over! More

Josoe Bautista was the best sales man. Extremely helpful I was able to find a car that just fit for me. Extremely helpful I was able to find a car that just fit for me. More

I am very disappointed on my experience here at this dealership,I won’t be recommending this dealership.I was attended but not helped by Jose Alvarado and manager Mike.He wanted to steal from me in fron dealership,I won’t be recommending this dealership.I was attended but not helped by Jose Alvarado and manager Mike.He wanted to steal from me in front of my eyes.I had a perfect score,I didn’t negotiate the price but they still decided to give me the highest rate.I am ashamed at my salesman for trying to take Advantage. More