Toyota of Lincolnwood

Misleading, lies and disrespect. Stopped by in the Misleading, lies and disrespect. Stopped by in the afternoon around 2pm to Check if the Tundra I wanted was in stock. It was, test drove it and t Misleading, lies and disrespect. Stopped by in the afternoon around 2pm to Check if the Tundra I wanted was in stock. It was, test drove it and told the sales person I would return after work. We lastly covered the price of almost 45k. I left a list of items I was concerned about which he said he would address with his manager Eric. At 5pm I called Javier (sales person) to check on the status of his conversation with the manager, Javier advised he spoke with his manager Eric and was advised to have me come in and all my concerns shouldn’t be an issue to work out. I arrived at 6pm -after driving for one hr, spoke to Eric and was told to work with another sales person because Javier was busy. Told me it would be a few minutes while he works out the numbers. 10 Mins later the new sales person comes to the desk with a sales order that included price of truck, all taxes and fees and of course at the bottom was a $3800 protection package that i never requested. I immediately told the sales person to remove that line item as I was not going to conduct any business in this manner. Within Minutes Eric approaches the table and advices there is nothing he can work out for me unless I make this unnecessary purchase of $3800 that later we found was only worth $180 on Amazon. Lincolnwood Toyota has unethical sales practices that apparently are causing their clients thousands of dollars. If they would get to know their clients, xxxxx their needs and create a custom package of the services and accessories you offer, clients would be incline to purchase what you offer. Lincolnwood Toyota, You’re representing a worldwide reputable brand, hold yourself to a higher standard and stop these sleazy sales tactics; it is unprofessional and a poor customer experience. What we saw today was poor leadership and simply what would have been theft. If I conducted my business in this same manner I wouldn’t have a business. Have some respect for your brand but most importantly, your clients. Needless to say, we walked away and didn’t make a purchase. More

THANK YOU ALEX!! I could not have asked for a better experience shopping at Toyota of Lincolnwood. My husband and I walked in with a litany of vehicle options, and Alex helped narrow down my choices as experience shopping at Toyota of Lincolnwood. My husband and I walked in with a litany of vehicle options, and Alex helped narrow down my choices as well as accommodate all of our vehicle needs. The management is also stellar! Gabriel helped get us the most competitive rate on the vehicle we truly wanted. A+ customer service More

HORRIBLE PLACE, They LIE and play games about the price of their vehicles and they don't care about wasting your time! Stay away from these game runners! They will jack up the price by thousands after tell of their vehicles and they don't care about wasting your time! Stay away from these game runners! They will jack up the price by thousands after telling you one thing on the phone and the price on the internet! DON'T WASTE YOUR TIME!!! More

I value speed when buying a car. I dont like to sit there for hours. I told Miguel exactly what I wanted and he got me in and out. Very happy for hours. I told Miguel exactly what I wanted and he got me in and out. Very happy More

I really liked this time I went because the service is outstanding. Thanks Miguel! I appreciate it outstanding. Thanks Miguel! I appreciate it More

Ive been looking for a brand new rav4 and cant find any. If youre in the same situation come see this dealership. Miguel helped take care of me and everything was smooth If youre in the same situation come see this dealership. Miguel helped take care of me and everything was smooth More

Thank you so much Miguel. You made my experience wonderful. I'll make sure to come back. wonderful. I'll make sure to come back. More

These guys are great at making deals happen. Their service is great, I was greeted as soon as I drive into the lot. Thank you Miguel and his team service is great, I was greeted as soon as I drive into the lot. Thank you Miguel and his team More

I really enjoyed having Miguel as my salesman and getting the exact car I wanted. Thank you Miguel. the exact car I wanted. Thank you Miguel. More

Mi Tocayo Miguel siempre me ayuda cuando occupo un carro mas para la familia. Siempre vengo con el, gracias! mas para la familia. Siempre vengo con el, gracias! More