Toyota of Lincolnwood

The dealership asked me multiple times to rate them. So keep in mind they literally asked for this. I went in for factory recommended maintenance -they held my car hostage for almost 3 hours but fail So keep in mind they literally asked for this. I went in for factory recommended maintenance -they held my car hostage for almost 3 hours but failed to do what they were supposed to. They did my oil change which was nice but they failed to inspect and top off my fluids- which I called afterwards to confirm that was part of the maintenance. 3 days after my appointment I get a low wiper fluid warning on my car - obviously it hasn’t been filled so who knows what else they missed or blatantly decided not to do in the 3 hours I sat and waited. The lady who confirmed that this was part of the package only respond was well what do you want to do? Do you want to bring it back? I told them while I was there for my maintenance that I had a recall on my car - they were going to order the parts - it took several attempts (all while asking my to leave a review for the original appointment) to confirm the parts had arrived and schedule the appointment. I have mentioned another issue that I have had with the car since I first purchased it and they confirmed it didn’t work and that was that. Problem dismissed. Meanwhile they want to offer me a free appraisal and contact me several times trying to get me to buy a new car from them. The text messages and e-mails you get asking how your appointment was and to give them feedback are a joke. I will be finding another place to service my vehicle after this. More

Amazing service and greats staff they're always polite and they are professional about the services. The staff always greets me when I arrive and they always say goodbye. and they are professional about the services. The staff always greets me when I arrive and they always say goodbye. More

Carlos Magana is very helpful and patient service advisor. He took time to explain in a very nice and friendly manner what my car needed for service. Carlos is a wonderful asset for the company. And advisor. He took time to explain in a very nice and friendly manner what my car needed for service. Carlos is a wonderful asset for the company. And thank you so much Toyota of Lincolnwood for not taking advantage of my so called innocent when it comes about cars every time my car need service. More

He listen very carefully and attended to my well. He Is good by giving detailed about my car. He Is good by giving detailed about my car. More

Christine in the service department is always efficient, professional and personable even when juggling multiple customers. Thanks for your dedication to customer service. professional and personable even when juggling multiple customers. Thanks for your dedication to customer service. More

I had a new radio installed and it caused a hazard warning. Service advisor wanted to replace start switch for $1,800. Never inquired about possibility radio install was cause. Returned to radio de warning. Service advisor wanted to replace start switch for $1,800. Never inquired about possibility radio install was cause. Returned to radio dealer- wire was crossed- problem solved. Didn’t ‘t cost anything. Seems your service advisors are only interested in replacing parts and not interested in solving problem. More

I could not have have been more please with the way that everything was handled and completed. everything was handled and completed. More

This dealer is good but not great bc last time I went service advisor,Terry had a bad attitude!!! service advisor,Terry had a bad attitude!!! More

Always efficient when getting a service. Easy to schedule and polite people. Fair prices and good offers. Easy to schedule and polite people. Fair prices and good offers. More

Attentive, professional, don’t leave things unattended, always willing to help, accommodates unscheduled maintenance, good long-standing employees. always willing to help, accommodates unscheduled maintenance, good long-standing employees. More