Toyota of Lincoln Park

Tried to purchase a Tundra today over the phone because I live in a different state. The truck was listed at 50,900.00 on Auto Trader. I spoke the Gerardo originally and he took down my info including income live in a different state. The truck was listed at 50,900.00 on Auto Trader. I spoke the Gerardo originally and he took down my info including income, and social security number to start the financing. He never called back and when I contacted him again he acted like he forgot but was going to jump right on it. I did not feel confident in what I was hearing so I nicely reached out to Tommy the sales manager. Tommy stated Gerardo was new and he would take care of me and that he should not have taken that info over the phone. Tommy sent me the on line credit app and I filled it out. He then told me there was a stop sale on the truck and I told him I didnt mind I was in no hurry to pick it up. He then went on to tell me that due to market conditions they were not sure what they were selling the truck for and he said he would find out and call me back. Well, he never called back and I spoke with someone else who said that Tommy was in a meeting and now the truck was 60,900.00. 2 Words for the character of these guys. Dirt Bags! I feel sorry for the Chicago Land Area for having to put up with these folks. More

To say this dealership is a fraud is an understatement. Do you not do business with dealership. I called about a car advertised at $34,742 and I live in another state and wanted to deliver a cashiers che Do you not do business with dealership. I called about a car advertised at $34,742 and I live in another state and wanted to deliver a cashiers check upon arrival of getting the vehicle. After a couple of days, they called back and said the total vehicle would be $42,000! I said WHAT! That included license and taxes, and I advised I didn't not want that added on. Then they proceeded to tell me they do a "clearcoat" on their vehicles inside and out that is an additional $2500 and then an $850 inspection. I said I didn't want these and they said it already on it so I had to pay it! This is a bait and switch. They would not honor the full price on the internet! If I could give a negative star I would! I have dealt with alot of dealerships across the United States and this is the worst and only negative experience I have received. More

1st. Deceptive advertising. Tried to sell me a car advertised for 14k at 19k+ since they had graciously added a mythical 2500$ clear coat (that doesn't exist) and COVID like demand charges. 2nd. Was advertised for 14k at 19k+ since they had graciously added a mythical 2500$ clear coat (that doesn't exist) and COVID like demand charges. 2nd. Was held hostage when I wanted to stop the deal and leave. The way the dealership is set up they valet your car when you come in, they have you stuck for as long as they want you there. 3rd. Tried to pull a fast one with my trade in. Offering 2k less than salvage on this particular car and then tried tried to saddle me with finishing the 1k in payment left on my old vehicle. This place will try to nickle and dime you after tryings to rob you to your face. I've been bent over my used car salesmen with more scruples than this place. Do yourself a favor and look elsewhere. More

Terry Carlton was a great help and supplied tremendous customer service. I highly recommend him. Thanks for your hard work Terry customer service. I highly recommend him. Thanks for your hard work Terry More

My experience in the search for a new car with Erika was excellent. She was knowledgeable eager and helpful in the process. I recommend this dealership to my friends. excellent. She was knowledgeable eager and helpful in the process. I recommend this dealership to my friends. More

This dealership is nothing short of incompetent, if not criminal. We purchased a car on September 28. It took five hours to check out once we confirmed we wanted the car. The finance department is complete criminal. We purchased a car on September 28. It took five hours to check out once we confirmed we wanted the car. The finance department is completely ill-prepared or terribly lazy. They did not give us the title paperwork to get license plates for our car. We have been pulled over for our incorrect temporary plates, and today, 4 days until our temporary plates expire and 65 days since our purchase, we do not have title paperwork. Monday I will no longer be able to legally drive my car. We have left countless messages, emails, texts (at least 30) that have gone unresponded to. We have no recourse at this time than to hire legal council to get rectify this terrible experience and file a police report. Save yourself the hassle and shop elsewhere. More

If you are in need of a car and don’t want the run around, want a fair deal, great customer service….look no further and ask for Terry Carlton upon your arrival. around, want a fair deal, great customer service….look no further and ask for Terry Carlton upon your arrival. More

An old-fashioned gal expecting to be treated with respect, courtesy and professionalism, hard to find in this day and age. That being said I want to give a shout out to my salesman Terry, what an AWE respect, courtesy and professionalism, hard to find in this day and age. That being said I want to give a shout out to my salesman Terry, what an AWESOME young man. A man of his word with a very calm demeanor. I knew with our first conversation that this transaction was going to go smoothly and it did. He asked all the right questions and clearly understood how to get the deal done. His follow-through is flawless from beginning to end. If you are looking for an HONEST salesman who listens to what your asking I highly recommend Terry (Terrence). More

This place was a unique circle of xxxx, even for a car dealership. The atmospher is competetive and reminisicent of a frat house. When I walked in "Soulja Boy" was streaming so loudly I could barely think dealership. The atmospher is competetive and reminisicent of a frat house. When I walked in "Soulja Boy" was streaming so loudly I could barely think, and two associates in the far back were doing the dance at their desks. I walked in knowing which vehicle I wanted and what I wanted to pay, and I had secured third party financing through my credit union. After negotiations and a test drive, (they tried adding on nearly $6,000 of additional dealership fees), we agreed on a price and I came back the next day with a check for the full amount (roughly 16k). The contact information I was given for the "Sales Manager", Ash, was a business card with two phone numbers that were disconnected. The entire time I was talked down to and dismissed. I don't know if it's because I wasn't spending enough money, or if because I wasn't interested in buying any dealer add-ons, but didn't feel like a valued customer who just gave them $16k. The also refused to work with me while at home, insisting I had to come to the dealership, even though the Covid 19 pandemic still is happening, and their own website states that they do this. Finally, the very last piece of paperwork that I needed to submit to my credit union, they would not give to me untul the very end of our transaction which was frustrating and felt like a ploy to get me to utake dealer financing. To make matters worse, when I took delivery of the vehicle, I discovered the dealership left the insurance card, the state's registration, and other documents from the previous owner in the vehicle- making me question their data practice and comittment to data privacy. More

This dealership is involved in false advertisement ! This dealership is involved in false advertisement ! Today I went over to Toyota of Lincoln Park regarding used vehicle that was for sale listed p This dealership is involved in false advertisement ! Today I went over to Toyota of Lincoln Park regarding used vehicle that was for sale listed price $22.900. I took the vehicle for a test drive on top of the roof.... Anyway I was interested and willing to pay asking price, that’s when salesperson states that dealership is charging additional $2595.00 protection plan - Covid charge . No thank you ! More