Toyota of Lincoln Park

Mr. Dellinger customer service was excellent! I’ll refer friends and family to this Toyota! friends and family to this Toyota! More

Mr. Sylvester Jackson provided me excellent service and information, and your mechanic was very knowledgeable. They both answered all of my questions about my brakes and worked efficiently with my hometow information, and your mechanic was very knowledgeable. They both answered all of my questions about my brakes and worked efficiently with my hometown Ann Arbor Toyota service dept. I am from out of town and felt completely taken care of by your staff. Your service dept is awesome! More

This experience was amazing! I was so lost at trying to find a car that fits me and that’s affordable for me. I came to Toyota of Lincoln park and Jeremey assisted me. He was gre I was so lost at trying to find a car that fits me and that’s affordable for me. I came to Toyota of Lincoln park and Jeremey assisted me. He was great! He made sure I understood everything and he was really patient with me. His customer service was everything and he eventually helped me find the perfect car and I can’t thank him and the dealership enough. More

TO EVERYONE: you really do want to take the time to read this review!!!!! Disrespect, pushiness, lying, and sexism run rampant at Toyota of Lincoln Park. I want to give women who are reading this review this review!!!!! Disrespect, pushiness, lying, and sexism run rampant at Toyota of Lincoln Park. I want to give women who are reading this review a heads up: do NOT come to Toyota of Lincoln Park if your life depends on it. And, to men who support women, do not come here either. In September of 2021, my son and I started our search for a new car, pouring over and consulting dozens of car magazines and websites like Kelly Blue Book to find an affordable and well-made car. After weeks of intense research, we finally settled on a 2010 Toyota Camry that the Toyota of Lincoln Park dealership was offering. The make and model was- durable and affordable. Everything seemed to be going well and according to plan- little did we know that things were about to get ugly, real fast, in every sense of the word. First, our car salesman acted in an unbelievably unprofessional manner. He was extremely pushy- visibly angry when we attempted like any customer to negotiate for a better deal- and was a pathological liar. He tried repeatedly to sell us a “covid spray” that cost hundreds, and insisted multiple times that his “best man” had detailed the car, even though the car had litter in it and was visibly dirty. It was really insulting how he kept on insisting it had received a top-notch detail, as if he thought I was stupid or that because I’m a woman, he could bully me into acquiescing. But that’s what I did; I went along to get along, thinking that things could be worse. And, boy, was I right. To try to guard against future expenses- aware that, despite being assured they had conducted a thorough inspection of the car, lying is acceptable at Toyota of Lincoln Park- we bought a “carefree car insurance” package that cost $1300. The car cost over $12,000, so it was supposedly not a piece of junk. Everything seemed fine when we first bought the car in September; we checked everything out. But, when we actually began using the car, it all went to pieces. The radio broke down, the AC gave out, and the minute we began going over speed bumps, there was an obvious problem with what turned out to be the heat shield. Worst of all, the throttle sensor repeatedly stalled, preventing the car from moving. Furthermore, the car is making funny noises when it starts, and the brakes are clearly not in good condition, so we are anticipating further issues. This all happened within a 11 month period after buying the car. So, in less than a year, we had to take the car in at least 5 times to get it looked at. And, out of those 4 problems I mentioned, Toyota of Lincoln Park ONLY covered the cost of repairing the radio, which was arguably the cheapest to fix and the least important issue. The third or fourth time we went in, they “fixed” the AC, and it BROKE AGAIN less than a month later. Not only that, but the “carefree” insurance we bought DID NOT cover the AC (which was obviously broken when they sold us the car), the heat shield, or the throttle sensor, costing us over $1000 in repairs not even a year after purchasing this Toyota Camry. A Toyota Camry which, according to our research, was of a good make and model. So they obviously did not conduct a full car inspection prior to sale, CAUGHT IN ANOTHER LIE!!! To give credit where it’s due, Derek from the service department, did his best to assist us with all of these issues. But, since the insurance didn’t cover anything, and the mechanics at the service department do inadequate work, his best amounted to nothing. I do want to be honest; he did help us out for a couple of spare keys, which were greatly appreciated. After the 5th time going in for service and realizing that the insurance was useless, we decided to consult the service manager, Wayne Winkleman, leaving him a message. It took him 2 days to respond, and he gave us a 2.5-hour time frame to return his call. Since I was at work that day, I was unable to call by 4:30 pm. And that was it. We left Wayne FIVE MESSAGES in total and did not hear back from him again. More