
Toyota of Lincoln Park
Chicago, IL
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Sylvester and the service team went the extra mile to service my car by finding parts that were out of stock for my vehicle and they saved me money to boot. service my car by finding parts that were out of stock for my vehicle and they saved me money to boot. More
Jacob Magana was great to work with. Helpful and not pushy. Trusted him for good service. Actual service of the car was great pretty quick and has been working fine after. Helpful and not pushy. Trusted him for good service. Actual service of the car was great pretty quick and has been working fine after. More
I’ve always had great service from Carlos and the service team. Appointment wait times are only a few days to get a service appt. And they have always provided great service without pressuring you on upsel team. Appointment wait times are only a few days to get a service appt. And they have always provided great service without pressuring you on upsells More
This dealership is still charging market adjustments. The sales staff has next to zero knowledge of their cars. inventory is appalling compared to other Toyota dealerships around. When asked about access The sales staff has next to zero knowledge of their cars. inventory is appalling compared to other Toyota dealerships around. When asked about accessories for a new car, the sales staff had no idea about availability either and gave an estimate of 2-3 months. Although the trim and colour of the Crown I wanted was available at other dealers, they insisted that I would not be able to get it. The test drive experience around the parking garage is a joke. Was not able to get a feel for the car at all. The hybrid battery was completely drained, so was unable to test EV mode. Overall, a poor experience and I will be going a few miles out to shop at another Toyota dealer. More
Sent multiple emails for purchase price and finally got an answer. Drive over 3 hours the next day and after a lot of scrambling I finally took it for a test drive. After agreeing to purchase with a pre a an answer. Drive over 3 hours the next day and after a lot of scrambling I finally took it for a test drive. After agreeing to purchase with a pre approval from my bank they inform me the purchase price is $5000 more than listed. The extra 5k was for a LoJack they installed along with some protective coating. Neither of which I need or want. They suggested trying other finance options to include the extra costs. They had valeted my other vehicle so I couldn't even leave. After almost 2 hours They finally took the extra fees off. While test driving I heard nothing of the vehicle itself only about the LoJack and protectant. Tried showing me pictures of dog hair in a vehicle while driving on busy Chicago streets. The seat belt didn't work in the vehicle either. Didn't seem to be a big deal to them. At no point did they give me time inside the vehicle in park to look around inside. I purchased the vehicle and when I got home 3 hour drive later the usb port was clearly broken so now many of my features are not available. My front right tire also needed air. And they left me with barely enough gas to leave Chicago. Worst experience buying a car in my life. More