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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
3,561 Reviews

3,561 Reviews of Toyota of Lancaster - Service Center

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December 27, 2023

It was quickly and easy The service person informed me about all the issues with my car and gave me a quote. There is no pressure to purchase anything. More

by FAJR.IBRAHIM
Recommend Dealer
Yes
Dec 27, 2023 -

Toyota of Lancaster responded

We're glad to hear that you had a good experience! We'll be sure to share your kind review with our team

December 27, 2023

Oil change was done in a timely manner. The person that handled it was professional in their job performance. More

by BETIREYES_1
Recommend Dealer
Yes
Dec 27, 2023 -

Toyota of Lancaster responded

We are beyond thankful for your 5-star review. Thank you for sharing your rating with us and the community.

December 27, 2023

The installation was much quicker than anticipated and I like the way it looks. The installation looks very professional. More

by trombone8794
Recommend Dealer
Yes
Employees Worked With
Melissa Larios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Larios
Dec 27, 2023 -

Toyota of Lancaster responded

We're so grateful for your 5-star review. We strive to offer the best experience possible, and your review tells us that we're on the right path.

December 27, 2023

It was ok. Customer service was good. The price for what I got was a bit expensive though. More

by rowitz05
Recommend Dealer
Yes
Dec 27, 2023 -

Toyota of Lancaster responded

Thank you for leaving us your feedback. We value our customers' opinions and would like to thank you for bringing this to our attention.

December 27, 2023

Fine That's all you get, just Fine, here are eight more words to get 14 More

by jcusick0
Recommend Dealer
Yes
Employees Worked With
Annie Vodegel
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Annie Vodegel
Dec 27, 2023 -

Toyota of Lancaster responded

we sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you

December 27, 2023

Vehicle was forgotten about. Advisors lack communication. Gus lacks customer service skills. If we didn't purchase the extended warranty through you we would definitely be going More

by D.E.TURNER69
Recommend Dealer
No
Employees Worked With
Gregory and Gus
Jul 15, 2024 -

Toyota of Lancaster responded

Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.

December 26, 2023

No Never fixed concerns with my vehicle. Everything I came in. I addressed it and the manager didn't do nothing. More

by EVELYN.ESCOBAR39
Recommend Dealer
No
Employees Worked With
Ni
Dec 26, 2023 -

Toyota of Lancaster responded

I'm sorry to hear you feel your issues weren't addressed. I'd like the opportunity to look into things for you to help resolve your issue or concern. You can reach me at (661) 952-2103.

December 26, 2023

Good service good communication The seller Ricardo was very nice he answered all questions asked showed us how the vehicle works and how it was an excellent experience More

by XXMANOLOXX15
Recommend Dealer
Yes
Employees Worked With
Melissa Larios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Larios
Dec 26, 2023 -

Toyota of Lancaster responded

Thanks so much for sharing your feedback about our service. We're glad to hear that our team's performance exceeded your expectations, and we'll make sure that Ricardo receives the recognition he deserves. Thank you again and have a great day!

December 26, 2023

Not interested in helping me with a financing truck N/A Not good experience N/A N/A More

by RUANO.MARVIN
Recommend Dealer
No
Dec 26, 2023 -

Toyota of Lancaster responded

I'm sorry to hear we weren't able to help you out in financing a vehicle. There are many factors involved such as credit, income, etc. Let me know if you'd like to discuss further. You can reach me at (661) 952-2103

December 26, 2023

Excellent They're doing so well good job Amazing They're Excellent job everyone time On time More

by karzouman.ian
Recommend Dealer
Yes
Employees Worked With
Oil services?
Dec 26, 2023 -

Toyota of Lancaster responded

we sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you

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