Toyota of Lancaster - Service Center

Experiences in Shop 1-5-17 My 2010 Prius developed a couple of problems after I made this appointment and I brought it to the attention of the workers there. Mike H. listened a My 2010 Prius developed a couple of problems after I made this appointment and I brought it to the attention of the workers there. Mike H. listened and did something about it. Turned out my car's 12 V battery had gone bad and needed replacing. After authorizing that he had the Air Bag factory recall taken care of and the battery problem settled. He told me he gave the car checkout and it was in good health. The entire episode was done in an efficient and friendly manner. The whole thing was over in a very short time and my car was returned to me. Since the battery apparently was the cause of my problems that seems to be corrected. Thank You, Mike H. More

Customer service outstanding My car needed major work. The engine had to be replaced (after 208,000 miles--threw a rod). I was given the information I needed to make a service d My car needed major work. The engine had to be replaced (after 208,000 miles--threw a rod). I was given the information I needed to make a service decision and was kept abreast of the status of the job. When problems arose with engine delivery, they extended my complimentary rental car and ultimately gave me a price break due to the inconvenience of taking several days longer to complete than promised. The service agent was always polite, pleasant, and forthcoming. I have always been satisfied with my service experiences at Sierra Toyota. More

Great Service Dept. I was New Car Sales Mgr at 2 of the Biggest dealers in So Cal, Magic Ford & Big Valley Dodge. And Rey Osuna is one of the Best Service Advisers I've s I was New Car Sales Mgr at 2 of the Biggest dealers in So Cal, Magic Ford & Big Valley Dodge. And Rey Osuna is one of the Best Service Advisers I've seen. More

Great service in the service department We have keys been pleased with the service here. Especially the service advisor Max. Appointments are easy to make, they are very responsive, and t We have keys been pleased with the service here. Especially the service advisor Max. Appointments are easy to make, they are very responsive, and the work is completed on time. More

Satisfactor service The check in time was fast and efficient. The wait time to see a service representative was a minimum. I was satisfied with the amount of time it took The check in time was fast and efficient. The wait time to see a service representative was a minimum. I was satisfied with the amount of time it took to have my vehicle serviced and quality of the work performed. More

Quick and clean. I got a call back to set up an appointment, showed up at the dealership on time and was greeted by the service writer. They did the service in less ti I got a call back to set up an appointment, showed up at the dealership on time and was greeted by the service writer. They did the service in less time than promised and called me to pick up the car. This was for a recall and was handled well. More

Great customer service! Shannon is an amazing service advisor. Because of her we now bring all of our vehicles (2 are not Toyotas) to be serviced at Sierra Toyota. Shannon is an amazing service advisor. Because of her we now bring all of our vehicles (2 are not Toyotas) to be serviced at Sierra Toyota. More

Satisfactory Plus I bought my 2007 Highlander at the Lancaster dealer and have had all service done there. The service has been excellent with no need to go back to fix I bought my 2007 Highlander at the Lancaster dealer and have had all service done there. The service has been excellent with no need to go back to fix a problem. The people in the service department are knowledgeable and keep me advised as to the progress of their work, and advise me when they find a problem or something unexpected. More

Routine service I felt the service received was good provided with a genuine care for my needs.I feel that if I'm taking time out of my day and responding to this sur I felt the service received was good provided with a genuine care for my needs.I feel that if I'm taking time out of my day and responding to this survey I would have the option as to how many words I use to comment on this format. By demanding I comment by a limited amount of words limits one's desire in even utilizing any of my time to even bother with this survey. Now that I have fulfill the requirements of this survey How is it that this stupid requirement of yours improved how you can provide better service for your customer? If this is nothing but someone justifying his reason for being part of your team get rid of the dead weight. More

Satisfied I am very satisfied with service received. Service was done on a promised time. Thank you also for five-years of service received from your agency. I am very satisfied with service received. Service was done on a promised time. Thank you also for five-years of service received from your agency. More