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3,502 Reviews of Toyota of Lancaster - Service Center
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September 20, 2018
My experience at my 2nd oli change - was not pleasant My reviews: It felt cold, no-one seem to really cared if you come or go. I've only been there twice and it felt cold. I've notice a lot of emplo My reviews: It felt cold, no-one seem to really cared if you come or go. I've only been there twice and it felt cold. I've notice a lot of employees working there and no-one seem to care at all . They are so focus on doing the one job that they are programmed to do. I guess you would say, they're a robot. I was lost trying to find the lobby, while you're facility is under construction. I just bought my car a few months ago, its a Yaris IA. I was offered two years free maintains service. I didn't realized two years meant only 3 free maintain services. Then why even bother to offer two years free maintains. On a side note: I bought this 2018 Yaris IA and it came with a small crack on the bumper, I spoke with the manager to request to have it repair, he offered no solutions because it was not a paint chip crack. How is this my problem, apparently its my job to bring it to someone attention which I did at my first oil changed. NO, resolution what so ever, thank you Toyota! I used to believe in your company because you make good cars, I had a great experience at Lungo Toyota but Lancaster Toyota is a different story. More
by SOPHIE2568
Verified CustomerEmployees Worked With
NO name tags, and I don't want to get anyone in trouble.
September 19, 2018
Great and prompt attention..! I had kind of an emergency with my vehicle and on the first call I did to Lancaster toyota Mike and his team took care of my immediate concern and did I had kind of an emergency with my vehicle and on the first call I did to Lancaster toyota Mike and his team took care of my immediate concern and did everything That was on his hands to get me back on the road. More
by LESTERPELAEZ86
Employees Worked With
Mike Santamaria
September 18, 2018
EXCELLENT SERVICE!!!!!!! Sean Preston went out of his way to replace a bad fuse on my 2009 Toyota Camry at NO CHARGE!!. I was having a brand new car remote programed because Sean Preston went out of his way to replace a bad fuse on my 2009 Toyota Camry at NO CHARGE!!. I was having a brand new car remote programed because I lost my original one. THANK-YOU!!!!!! SEAN PRESTON!!!!!! More
by MATTK3
Employees Worked With
sean preston
September 18, 2018
Excellent!! We only have our car serviced at Toyota and always have excellent service! Very polite employees and we were very lucky that there was not a long wai We only have our car serviced at Toyota and always have excellent service! Very polite employees and we were very lucky that there was not a long wait for drop off. More
by C.SIEG80
Employees Worked With
Mauricio Orellano
September 17, 2018
Great people! Great service! I've been taking both our cars (Toyota Camry & Lexus RX450h) to Lancaster Toyota for the past six years. I have never been disappointed with the Serv I've been taking both our cars (Toyota Camry & Lexus RX450h) to Lancaster Toyota for the past six years. I have never been disappointed with the Service Department. Great people (esp. Sean) and great service. More
by Satisfied
Employees Worked With
Sean Prestpn
September 17, 2018
Service. Stephanie took care of everything. Stephanie , very kind. She knows her job. Great customer service. She was also training a new service man. And still able to answer questions. She als Stephanie , very kind. She knows her job. Great customer service. She was also training a new service man. And still able to answer questions. She also took the time to reset my channels. Thank you More
by CATSMEOW4
Employees Worked With
Stephanie Gonzalez
September 16, 2018
Rey Osuna is the best Rey is always willing to go out of his way, to make sure you have a pleasant experience at this dealership. Always friendly, honest and understanding. Rey is always willing to go out of his way, to make sure you have a pleasant experience at this dealership. Always friendly, honest and understanding. More
by LuvmyPrius
Employees Worked With
Rey Osuna
September 16, 2018
Ray kept us informed Ray S. was the only person we spoke with He kept us informed as to problem and when we could pick up our car. we were satisfied Ray S. was the only person we spoke with He kept us informed as to problem and when we could pick up our car. we were satisfied More
by O2BKING2
Employees Worked With
Rsy Sousa
September 16, 2018
Oil change and follow-up brake inspection No one beats the price for the synthetic oil change for my RAV-4. Additionally I wanted a follow-up brake inspection and I requested Technician David No one beats the price for the synthetic oil change for my RAV-4. Additionally I wanted a follow-up brake inspection and I requested Technician David G. He had done extensive front-end brake work due to problems with the calipers and uneven pad wear. It had been about 11,000 miles since he did the work so ample time/mileage had elapsed to allow for a good evaluation. All was quite good. I wasn’t having any issues, but I wanted them thoroughly examined. Also David discovered a nail in one of my tires. That certainly explains that slow leak! I couldn’t find the cause because it wasn’t something easy to spot. Good eye, David, I promptly had the tire repaired. I highly recommend this Technician to anyone seeking service here. He is outstanding, very knowledgeable, and quite pleasant to deal with. If management is reading take note. You would do well to treat him well. Give him good raises and promotions. It will be a sad day if he ever decides to go elsewhere. Thanks David and Lancaster Toyota. Walt B. More
by Walt
Employees Worked With
Service Advisor Mauricio and Technician David G.
September 16, 2018
Excellent Service The service is excellent. I make my appointment online, drop my car off, check in with Rey, and take the shuttle to work. When Rey calls to let me kn The service is excellent. I make my appointment online, drop my car off, check in with Rey, and take the shuttle to work. When Rey calls to let me know it is ready, I get picked up by the shuttle service, and drive back to work. Everything goes smoothly. More
by NB
Employees Worked With
Rey O.
