Toyota of Lancaster - Service Center

Service above and beyond! Twice recently I was out of town and had to call the dealership. Rey was there the first time, totally reassured me, and made an appointment for me th Twice recently I was out of town and had to call the dealership. Rey was there the first time, totally reassured me, and made an appointment for me the next day. The second time Rey was not available but the receptionist knew from my call that I needed to speak to someone, and I was where there was inconsistent phone reception. She had another service manager, Max, I believe, call me back back, and again, what was necessary was thoroughly explained to me and again, I was able to get an appointment the next day. I have been taking my car to them for almost 100,000 miles and these are the first abnormal situations I have had with my car. I have always been able to get timely appointments, answers to my questions, and excellent service! Thank you, Toyota of Lancaster! More

Great customer service!! All employees in the service area are very friendly, and nice always have great customer service every time I go to take my car in. Never have any pro All employees in the service area are very friendly, and nice always have great customer service every time I go to take my car in. Never have any problems!! More

Oil change service I scheduled an appointment for my oil change,the service staff was nice and friendly,but I wasn’t to happy for a 2hour time quote with an appointment. I scheduled an appointment for my oil change,the service staff was nice and friendly,but I wasn’t to happy for a 2hour time quote with an appointment.I had requested my tires to be adjusted to 40 psi,it wasn’t done😕and then the tech left a smudge of oil on my fender.The customer waiting lounge is nice with coffee and water and snacks.That I appreciate,and it also gave me an opportunity to see the newest vehicles available on the showroom...btw the service advisor that the appointment was with wasn’t there.I don’t recall his name ,the vehicle was done in 90 minutes. I spoke with Craig about prices on a new car,his help and internet team were nice and thorough More

Regular maintenence Very good service. New mgt shows. I used to drive to Bakersfield, but new changes in Lancaster dealer has won me back. Continue great service and I'll Very good service. New mgt shows. I used to drive to Bakersfield, but new changes in Lancaster dealer has won me back. Continue great service and I'll continue to come back. More

Very helpful and courteous very knowledgeable. I would definitely recommend this service center to someone else. Mauricio Orellana helped us and he was great! Grea and courteous very knowledgeable. I would definitely recommend this service center to someone else. Mauricio Orellana helped us and he was great! Great experience More

Excellent Cudtoner Service Max offers superior customer service. I was helped in a reasonable amout of time and I was kept informed about my my vehicle survives. Max is person Max offers superior customer service. I was helped in a reasonable amout of time and I was kept informed about my my vehicle survives. Max is personable, professional, and above all else knowledgeable. More

Awesome Service Always timely for a busy place. Courteous staff all around and Rey Osuna very helpful in getting me in and out as I’m from Ridgecrest Always timely for a busy place. Courteous staff all around and Rey Osuna very helpful in getting me in and out as I’m from Ridgecrest More

Thank you Toyota of Lancaster for the quick turnaround! Although the line was a little long in the morning to get in, the turn around turn was outstanding. Thank you for your efficiency and great customer Although the line was a little long in the morning to get in, the turn around turn was outstanding. Thank you for your efficiency and great customer service. More

Excellent Service Chanin makes my visits to Toyota so easy and stress free. I always receive excellent service, that's the main reason I keep coming back Chanin makes my visits to Toyota so easy and stress free. I always receive excellent service, that's the main reason I keep coming back More

Fantastic The service was great. Everything was done in a timely manner. The waiting room provided customers with snacks and coffee. The shuttle service was q The service was great. Everything was done in a timely manner. The waiting room provided customers with snacks and coffee. The shuttle service was quick with little waiting time. More