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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
3,504 Reviews

3,504 Reviews of Toyota of Lancaster - Service Center

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February 24, 2019

Very fast Took less than 30 minutes for 10k service. Staff was friendly and waiting area was clean. Not much was required, service wise, but it was still faster More

by MK
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Max Ciotti
February 23, 2019

Don’t knock it until you try it The best service center in the AV. Chanin The best customer service representative that I have ran across in a while. My favorite @ the AV. More

by PRSSLUV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 23, 2019

Service I went for a car oil change and was threaten like I never been threaten at another Dealet I recommend this Dealer to be your next car purchase locatio More

by JESCODIAZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arlette Canaan, Matthew Joseph
February 22, 2019

Great service Fast and reliable service. Waiting area is a comfortable place for us customers who are willing to wait. Will definitely share my experience to family More

by saul.salazar123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trey
February 20, 2019

Service Been bringing my Tundra here for service since purchasing it. Jose has been my service rep I've been using since day one. He is knowledgeable and pr More

by hawaiianlm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Martinez
February 20, 2019

Totally awesome Chanin is always helpful and friendly. Takes care of us in a timely very professional and knowledgeable manner. Always depend on her to get it taken c More

by SHARONANDBREW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 19, 2019

Service Awsome Service and staff. Always very pleased with their customer service and in-depth review of previous service. Staff is always very helpful with e More

by girafnika22@earthlink.net
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
None , Steve Guevara
February 18, 2019

Rude and inconsiderate staff Was my first ever experience with toyota and instead of them welcoming me to their "toyota family" the were rude , pushy, and inconsiderate i will nev More

by Violetsmommie2016
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : Jose Martinez
Feb 20, 2019 -

Toyota of Lancaster responded

Hi Violetsmommie2016, We would like to apologize for any rude behavior you encountered while having your vehicle serviced with us. We endeavor to provide a friendly and respectful experience for all our customers. We understand this is an anonymous review but we would appreciate the opportunity to communicate with you to get some additional information. Our Customer Relations Manager is available M-F between the hours of 9-5. Please call Teresa Caso at 661-952-2103 or email tcaso@tol-av.com. Thank you for your feedback and for allowing us to make corrections. Toyota of Lancaster

February 18, 2019

Same Good Service Experience I purchased my vehicle here and have all my car's service needs fulfilled here. They are always, and I mean ALWAYS, kind and considerate. To date, my More

by dorothy75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : From the person who helps set appointments, to the greeters in the service area, van drivers and the ladies who took payment for the job, EVERY ONE OF THEM WERE GREAT!
February 18, 2019

Service Brought in the vehicle for service and Sean Preston was great to deal with as he did not try up sell any additional services for the vehicle that were More

by Ojohn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
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