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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
3,505 Reviews

3,505 Reviews of Toyota of Lancaster - Service Center

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March 27, 2019

Customer Service My experience with Teresa was a positive one. I purchased my car here last June and had a horrible experience. The sales person and manager refused to More

by MITCHELLALINA
Recommend Dealer
No
Employees Worked With
Teresa Caso
Mar 29, 2019 -

Toyota of Lancaster responded

Hi MITCHELLALINA, The process behind the scenes for a trade-in can consist of multiple steps and all of them require keys for the vehicle. Refusal to give a customer their keys is not a policy of ours, ever. We are sorry that you perceived it as a tactic and hope to earn your good favor going forward. Thank you for sharing your experience with us. We were happy to hear you found the other set of keys for the vehicle! Toyota of Lancaster

March 26, 2019

I always get good service from Michael Hachey. Toyota Service has been taking care of my 2012 Prius, then my 2015 Prius after my 2012 was totalled. I love my Toyota’s and will continue buying from More

by RIVERBRAT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Hachey
March 26, 2019

Repaired clear coat issue Third time I brought in 2017 Tacoma for manufacture clear coat fading. Mike and Tom were a huge help as we needed a quick turnaround due to us moving. More

by SANCHESM12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Santa maria, Tom Grabbit
March 26, 2019

Brake Inspection I give a five star rating because the service was very well and the gentleman that helped me was kind and knew what he was talking about. Also he wasn More

by BRYANMILLS06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Gonzales
March 25, 2019

Pleasant! I had My car in for service and Sean Preston took very good care of me. He was very friendly knowledgeable and courteous! Sean's the best! More

by ABELNLULI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 25, 2019

Great service Sierra Toyota does a great job making sure your car gets the service needed. I appreciate Joey’s assistance and communication with me during my car’s More

by Keri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Gonzales
March 24, 2019

Amazing! I am always treated awesome, and Trey was BEYOND helpful and kind. Thank you guys so much for always making sure everything is taken care of and I und More

by sp3llbound
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trey McClure
March 23, 2019

Steve's Team Steve was awesome and went above and beyond. I had warranty for the service I needed tending to and a small deductible that wasn't bad compared to the More

by Brandie87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Guevara
March 23, 2019

Friendly efficient service! Prompt help was extended to me and I was informed of what’s going to be done all the way. Timely communication to let me know my car was ready for pi More

by MOMMYBEE529
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
J. Lopez
March 23, 2019

Power sterling hose Service was provide timely after to hose was received even though I took home only to return due to the hose from the radiator to the engine intake br More

by SLPSILVER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Martinez
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