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3,505 Reviews of Toyota of Lancaster - Service Center
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March 30, 2019
Service Excellent service at Toyota of Lancaster! Thank you to Mike!! Speedy service. Friendly check out. Great atmosphere. Great information. Friendly servic Excellent service at Toyota of Lancaster! Thank you to Mike!! Speedy service. Friendly check out. Great atmosphere. Great information. Friendly service. Will come back alone. More
by CMOMOV4
Verified CustomerEmployees Worked With
Mike
March 29, 2019
Thank you Joey! I came in because I felt another dealership was over-charging me for a repair (I no longer live in the area). Joey gave me a fair price compared to wh I came in because I felt another dealership was over-charging me for a repair (I no longer live in the area). Joey gave me a fair price compared to what I have been quoted historically. He was so enthusiatic and had such a good attitude (even at 8:00AM). Very happy with my experience! More
by LAURENDDICKSON
Employees Worked With
Joey Gonzales
March 29, 2019
Service I took my car I purchased to the service department 2 times because the first time they did not do the job correct. They said that it was just a valve I took my car I purchased to the service department 2 times because the first time they did not do the job correct. They said that it was just a valve that was disconnected and they connected it back and told me it was fixed. A day later I am driving the car and the engine light comes up again. I took it the second time and after they completed the service it turned out it was a valve that was damaged. More
by EDGARMARQUEZCB
Employees Worked With
Joey Gonzales
March 29, 2019
Oil Change/ Recall Repair I needed to get an oil change and I did not have an appointment. The service rep got me in fairly quick and reminded me that there were 3 recall repai I needed to get an oil change and I did not have an appointment. The service rep got me in fairly quick and reminded me that there were 3 recall repairs that needed to be done. They were able to do the oil change and 2 of the repairs the same day. Pricing for oil change was fair for my vehicle (07 Tacoma) and the turn around time was perfect. I will bring my truck back in the future for repairs. The only criticism I have is that they were unable to rotate/balance my wheels because they are oversized. Otherwise I would have given 5 stars. More
by 07Tacoma
Employees Worked With
Joey Gonzales
March 29, 2019
15000 mile check Took my car in for 15000 mile check up & was helped quickly & treated very professional. Mike was great. I would recommend your services to others Took my car in for 15000 mile check up & was helped quickly & treated very professional. Mike was great. I would recommend your services to others More
by DJLLANO1
Employees Worked With
Michael Hachey
March 28, 2019
Service department rocks! The service and sales department goes out of their way to assist their customers! The donuts are fresh and the coffee is hot!! What else can I say? The service and sales department goes out of their way to assist their customers! The donuts are fresh and the coffee is hot!! What else can I say? More
by Babyfishmouth422
Employees Worked With
Other Employees :
Troy Dewater, Teresa Caso, Tom Grabbit
March 28, 2019
Made me late for work I had to be to work. I advised ahead of my appointment that I would need a ride. I eas on time but had to wait an hour for a ride. I was seriousl I had to be to work. I advised ahead of my appointment that I would need a ride. I eas on time but had to wait an hour for a ride. I was seriously late for work. It would not be difficult to have additional employees drive or to anticipate that customer who asked for a ride ahead of time would need one faster than an hour. Several times I have come in and advised staff of minor problems (malfunctioning usb port and malfunctioning collision senser). The staff was convinced there was nothing they could do before they examined it. The usb port doesn't charge my phone well. The senser gave error messages when it rained. The resonses were that it is poorly designed and that those issues could not be resolved. Sometimes the receptionists who resond to phone calls have an attude and are unhelpful. More
by AM
Employees Worked With
Shawn. I dont rember other names.
March 28, 2019
MAINTENANCE Joey was awesome and made me feel like I was being taken care of. He assured me they would get everything done to the gold standard and have me back i Joey was awesome and made me feel like I was being taken care of. He assured me they would get everything done to the gold standard and have me back in my care ASAP. More
by JASMINETJA
Employees Worked With
Joey Gonzales
March 28, 2019
Seatbelt replacement My dog ate the seatbelt in the Toyota Camry. The dealership replaced it quickly and efficiently. Nice to know my car is safe again. Good work ! My dog ate the seatbelt in the Toyota Camry. The dealership replaced it quickly and efficiently. Nice to know my car is safe again. Good work ! More
by SUSIEQ4522
Employees Worked With
Joey Gonzales
March 27, 2019
Awesome service Great employees. Receptionist cashiers service people. Parts department and sales. Awesome employees. Love the snack bar. Food is great. I would recom Great employees. Receptionist cashiers service people. Parts department and sales. Awesome employees. Love the snack bar. Food is great. I would recommend to all my friends and family More
by yescha6969
Employees Worked With
Other Employees :
Tom Grabbit, Jose Martinez, Michael Hachey, Stephanie Santiago, Joey Gonzales
