Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
3,508 Reviews of Toyota of Lancaster - Service Center
Sort by
May 29, 2019
Oil Change I have been going to Toyota of Lancaster since 2002 to service my Toyota Avalon and Jose Martinez always treats me like a new customer. He is very kn I have been going to Toyota of Lancaster since 2002 to service my Toyota Avalon and Jose Martinez always treats me like a new customer. He is very knowledgeable, and makes sure we are taken care of in an efficient manner. More
by Jacqueline
Verified CustomerEmployees Worked With
Jose Martinez
May 28, 2019
Service Had a great experience with Chanin. She is the best. Very knowledgeable and thorough. I will be requesting to deal with her from now on. Had a great experience with Chanin. She is the best. Very knowledgeable and thorough. I will be requesting to deal with her from now on. More
by dcmcm1971
Employees Worked With
May 28, 2019
Great service Was attended to quickly. Service was quick and everything was explained before anything was performed Waiting room quiet and clean. WiFi was good Was attended to quickly. Service was quick and everything was explained before anything was performed Waiting room quiet and clean. WiFi was good and easy to access. More
by potter.rosabel
Employees Worked With
Joey Gonzales
May 28, 2019
Service I had work done that was an extended warranty Toyota offered to cover a defect. The work was completed and I noticed the difference immediately. They I had work done that was an extended warranty Toyota offered to cover a defect. The work was completed and I noticed the difference immediately. They found a water pump that was leaking and told me about it. I would have had them repair that as well but their repair price was much more than a competitor. Thank you for the great work! More
by Author
Employees Worked With
Stephanie Santiago
May 28, 2019
Service on car Real good friendly service, Joey Gonzales was pretty smart guy helping me out with what I needed done looking at his computer and not pretending that Real good friendly service, Joey Gonzales was pretty smart guy helping me out with what I needed done looking at his computer and not pretending that he is looking , I will always ask for Joey. More
by RICHARDLAN5
Employees Worked With
Joey Gonzales
May 28, 2019
Service department is amazing I think Joey is a person that help me with my car I have never been in and out of the Toyota dealer so fast accurately with everything that I need hop I think Joey is a person that help me with my car I have never been in and out of the Toyota dealer so fast accurately with everything that I need hopefully I can work with him every time I bring my car in thank you so much Joey for your awesome customer service and help and not at the beautiful picture of your family on your desk awesome blessed to have a Toyota More
by KARIZMADAVIS
Employees Worked With
Joey Gonzales
May 27, 2019
Amazing Joey was absolutely amazing, he kept me informed the entire time and let me know what was going on with my truck. This is the second time I needed to Joey was absolutely amazing, he kept me informed the entire time and let me know what was going on with my truck. This is the second time I needed to come in for my truck and he was as nice to me the this time around as he was the first time I stepped into Toyota to get my car serviced. I feel very comfortable with Joey that he is looking out for my best interest and not trying to sell me something that I do not need (as in unnecessary maintenance on the vehicle) . It is really refreshing to have that kind of quality in a service representative, where they tell you what is going on with the vehicle and you believe them. Thank you Joey! More
by WINN.CASS525
Employees Worked With
Joey Gonzales
May 26, 2019
oil change I drove in for an oil change without an appointment, they took care of me right away. I commute so I needed an oil change right away. Great friendly I drove in for an oil change without an appointment, they took care of me right away. I commute so I needed an oil change right away. Great friendly service. More
by RPTOMPKI
Employees Worked With
May 25, 2019
Good, not great I think the representative could have been more forthcoming that the services were not recommended by my maintenance package. I visited on a Saturday I think the representative could have been more forthcoming that the services were not recommended by my maintenance package. I visited on a Saturday to receive routine maintenance and am covered under a maintenance package. Since I bought the car in a different state they couldn't confirm what was covered. The representative offered to change the oil and filter and do the inspection, which was covered. He did not rotate the tires, which would have been covered. He offered two additional services not recommended by the maintenance package, which was clearly stated on the form I signed, but I think he could have explained it better. He promised to check with the maintenance package on Monday and got me a $30 refund, which I appreciate, but it did not defray much of the work that was not recommended. The refund was mailed the following Friday, so I think that could have been quicker. I also appreciate that the maintenance was quick; he got me in and out in two hours, which is quick, for a Saturday. The representative was also friendly. More
by JSWWD2
Employees Worked With
Joey Gonzales
May 25, 2019
Not. Satisfied at all I was not satisfied, wherever I go they always washed my Toyota this time I come for oil change and A recall and I didn’t get washed I probably don’ I was not satisfied, wherever I go they always washed my Toyota this time I come for oil change and A recall and I didn’t get washed I probably don’t go back again More
by CORAZONDEANGEL57
Employees Worked With
Stephanie Santiago
