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3,508 Reviews of Toyota of Lancaster - Service Center
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July 07, 2019
good customer service. Hi, Yes, he noticed we had a radiator leak. He also spent time with us to explain what was going on wiith our battery . He noticed that we needed an Hi, Yes, he noticed we had a radiator leak. He also spent time with us to explain what was going on wiith our battery . He noticed that we needed an oil change, but we couldn't do it at the time because we were in a hurry. More
by m8u62525L&
Verified CustomerEmployees Worked With
Alex Guzy
July 05, 2019
In and Out -- No hassle We made the appointment online. Dropped the vehicle off and picked it up later that day. No sales pitch for more work and the job was done well. Gr We made the appointment online. Dropped the vehicle off and picked it up later that day. No sales pitch for more work and the job was done well. Great service. More
by RICH DOBBIN
Employees Worked With
July 05, 2019
Great service! Great customer service in a friendly enviroment. Car was received and expedited in a timely manner. I'll be glad to return for another service. Great customer service in a friendly enviroment. Car was received and expedited in a timely manner. I'll be glad to return for another service. More
by rogerb11
Employees Worked With
Jose Martinez, Joey Gonzales, Alex Guzy
July 05, 2019
Worst service The service guy is too lazy! He has a hardtime getting up from the chair getting the papers that he print out! Lazy service guy ever! The service guy is too lazy! He has a hardtime getting up from the chair getting the papers that he print out! Lazy service guy ever! More
by randy14rda
Employees Worked With
July 03, 2019
Great service I’m happy with the service this dealership has provided to my car. Sean is very helpful. I highly recommend this dealership to anyone looking for grea I’m happy with the service this dealership has provided to my car. Sean is very helpful. I highly recommend this dealership to anyone looking for great customer service. More
by JR ARATEA
Employees Worked With
July 03, 2019
“A day at the dealers” 😳 Been coming here for years. Very accommodating. I never have an appointment and yet I’m still taken care of no delay. Always an enjoyable experience. Been coming here for years. Very accommodating. I never have an appointment and yet I’m still taken care of no delay. Always an enjoyable experience. More
by FMLYROLLICE
Employees Worked With
Other Employees :
Mellisa (don’t know her last name) she checks you in. Very friendly person. ??????????, Jose Martinez, Joey Gonzales
July 03, 2019
Awful Took way to long. Car needed brakes was told after oil change and waited an hour and half before told needed brakes not offered discount on service Took way to long. Car needed brakes was told after oil change and waited an hour and half before told needed brakes not offered discount on service More
by DSIMKO92
Employees Worked With
Jose Martinez
July 02, 2019
Great Job Joey Joey is always helpful and goes above and beyond to make sure I get the best service. I always bring my vehicle for service there and Joey made a grea Joey is always helpful and goes above and beyond to make sure I get the best service. I always bring my vehicle for service there and Joey made a great impression on my at my last service so when I scheduled again I made my appointment with him. I will schedule my future appointments with him also. More
by KRCCA2X2
Employees Worked With
Joey Gonzales
July 02, 2019
Chanin's the Best! I never go to anyone but Chanin Yescas. If I could give her 6 stars I would. She never sells me anything I don't need or says we can wait until I do I never go to anyone but Chanin Yescas. If I could give her 6 stars I would. She never sells me anything I don't need or says we can wait until I do need them. Trust above the "bottom line". A rare thing these days. Chanin should be working at "Corporate" telling everyone how to be honest and still make a profit. Thanks again and see you in November for my next service. More
by UNPER1984
Employees Worked With
July 02, 2019
Worst service I have had since buying my car from this deale They let me stand outside for 20 min and no one seem to care that I was waiting for someone to process me. I went inside asking the first person at th They let me stand outside for 20 min and no one seem to care that I was waiting for someone to process me. I went inside asking the first person at the entry and asked him is there anyone lined up to process me in. He gave me a cold shoulder look that he did not care or wanted to help me. . I waited another 10 inin and still no action at all .. went back to same guy and go his attention and asked him is there anyone working the people that already have given up their keys and having anyone concerned about their customers.. He ended up barely assigning me to a female that was playing on her phone in front of me for another 10 min. No people skills at all .i was there for only a oil change for 125000 checkup and to have the shop put on a part they left off my car on a earlier maintenance. Note: second time that has happened. The your rep was trying to get me to do some of the 130000 mile checkup stuff done early. She and the shop lost credibility to me totally at this time. I shut down on anything she would try to get to add to this service checkup at this time. Note: I have been going to this dealership since 2012- people were great in the past and it looks like you changed the offices and at the same time lost the service part of your business. More
by STYMIE1357
Employees Worked With
Stephanie Santiago
