Toyota of Lancaster - Service Center

Disappointed When I got my car back that day, I assumed everything was in order, coz everything on the final inspection sheet had a check mark on it. I went to get When I got my car back that day, I assumed everything was in order, coz everything on the final inspection sheet had a check mark on it. I went to get my smog test the next day,and I turned off the engine at the smog station to wait my turn. But when I started it again, it won’t start. It had no juice at all. The mechanic at the station told me to open the hood, to check my battery, found out and showed me that one of the battery terminals was very loose. I could have been stranded on the freeway coz someone at the dealer forgot to check and tighten it back. Plus, they did not even add any coolant to car after the radiator was replaced, which alone was expensive. I spent more than $1300 at the dealer that day for whatever repairs they had to do, which I okeyed, with the expectation that everything is checked out and okey before they hand me back my car. Some may think it’s not a big deal, but it is to the customer. Doesn’t take rocket science to be careful about the job and make sure everything is ok before giving the car back to the customers. Was it a valid reason to be disappointed? Honestly, I think so. More

Recall I took my car for the recall service and I was helped by Joey. He was very nice and took care of me right away. I would go there again for future serv I took my car for the recall service and I was helped by Joey. He was very nice and took care of me right away. I would go there again for future services!! More

Chanin makes getting my Toyota service a positive experience As always, Chanin makes getting my Toyota serviced a positive experience. She is competent, helpful, and friendly. I trust her to get the job done r As always, Chanin makes getting my Toyota serviced a positive experience. She is competent, helpful, and friendly. I trust her to get the job done right, and she does! More

Great Service The experience I had with Toyota was GREAT. They took care of my the service with my car really fast. I would definitely go back The experience I had with Toyota was GREAT. They took care of my the service with my car really fast. I would definitely go back More

Service After I received an oil change, My car started making a dragging noise. I don’t know if it’s related or not. I wanted to give a five star for everythi After I received an oil change, My car started making a dragging noise. I don’t know if it’s related or not. I wanted to give a five star for everything but I can’t now. More

Oil change service I was taken care of right away when I arrived and was kept up to date when my vehicle would be ready that’s good service I will continue to go here... I was taken care of right away when I arrived and was kept up to date when my vehicle would be ready that’s good service I will continue to go here... keep up the good work!! More

Always great service from advisor to technician Although I never meet the technician working on my vehicle’s maintenance, I have never had a problem with the work done. I always request the same adv Although I never meet the technician working on my vehicle’s maintenance, I have never had a problem with the work done. I always request the same advisor, Chanin Yescas, because she is just amazing at her job and she treats me courteously and respectfully. You can always tell she really enjoys her job and has excellent customer service skills. More

Lancaster Toyota review Very helpful employees! There waiting room is also very nice! The shuttle service is good, but I recommend just doing Lyft or Uber if your close. Very helpful employees! There waiting room is also very nice! The shuttle service is good, but I recommend just doing Lyft or Uber if your close. More