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3,515 Reviews of Toyota of Lancaster - Service Center
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October 10, 2019
Chanin, You dont know everything so take that chip of your shoulder and go back to customer service 101 training and pay close attention to the part about treating the customers who contribute to your pa your shoulder and go back to customer service 101 training and pay close attention to the part about treating the customers who contribute to your paycheck like friends and family, not like a know it all More
by Vicki_ L
October 09, 2019
Always finding something new that needs fixing Been going here for a year and i always ask my self why. This place is so negative, always finding something that might need a look at. I’ve checked o Been going here for a year and i always ask my self why. This place is so negative, always finding something that might need a look at. I’ve checked on all these suspected issues and found out that all of these possible problems are false, I’ve taken my car to a separate mechanic and found all these issue to be false. Hate this place will go to keyes in the valley instead. More
by PHILLIP_SOLO
Verified CustomerEmployees Worked With
Jose Martinez, Joey Gonzales
October 09, 2019
Chainin is the BEST I have been coming to Toyota since 2012 I bought my car here and have been so please with the care I get . Chainin is so helpful and honest. When I p I have been coming to Toyota since 2012 I bought my car here and have been so please with the care I get . Chainin is so helpful and honest. When I put 200000 miles on my first Toyota I chose another Toyota because I KNEW Chainin would take care of my new car as good as she did with my 2012 Scion. I love that I can have the same person and my Cars are regulars here. More
by DAWNTLANE
Employees Worked With
October 08, 2019
Very good I liked the service that I received from Toyota of Lancaster. Joey did a great job of getting me in and out of there . I’ll highly recommend him for a I liked the service that I received from Toyota of Lancaster. Joey did a great job of getting me in and out of there . I’ll highly recommend him for anything. More
by RAIDHATER323
Employees Worked With
Joey Gonzales
October 07, 2019
Wonder Woman moonlights as a Service Advisor at Toyota Lanc. I was driving in heavy traffic when my instrument panel went dark. I could still hear the engine rev, shifted into neutral, pumped the gas pedal and t I was driving in heavy traffic when my instrument panel went dark. I could still hear the engine rev, shifted into neutral, pumped the gas pedal and tried to keep the engine running. I was able to make it to a parking lot before the engine died completely and wouldn't restart. I got AAA to tow me to the Toyota dealer, arriving just as the Service Dept was about to close for the day. I explained the problem to Chanin, my regular Service Advisor. She suspected the alternator, got me a couple of quotes for replacements, and put me into a rental car. The next morning she called to advise me that the mechanics confirmed her suspicions, but that she'd have to order the part. It was an expensive repair, but Chanin made me feel that it was no more a big deal than getting my car washed. I get a great feeling of confidence knowing that I've got strong knowledgable Service Rep, and a maintenance department that can back her up. People say don't go to the dealer for service, they'll over charge you. With Toyota of Lancaster, I know my issues are repaired correctly the first time, the work and parts are backed by the dealership, and that Chanin always makes the process as painless as possible. Thanks for quality service, even at closing time, on very short notice. More
by Lou S.
Employees Worked With
Other Employees :
The gentleman who moved my car into the drive up service line after it was taken off the tow truck. He was concerned that it might not start, but he was sure he could mitigate the situation.
October 07, 2019
If you can, get Jose Martinez as my service advisor! He is knowledgeable and straight forward. If he doesn't know the answer he call someone who does. He has never "over sold" me but does make it clear He is knowledgeable and straight forward. If he doesn't know the answer he call someone who does. He has never "over sold" me but does make it clear to me when my desire to save a penny could end up costing me dollars. I trust him. More
by GCBMEARS
Employees Worked With
Jose Martinez
October 07, 2019
Awesome Service I always have had great service here. I bought my car in Victorville and the Sales people were wonderful and I thought it would have translated over I always have had great service here. I bought my car in Victorville and the Sales people were wonderful and I thought it would have translated over to the Service Department; well it didn't. So, I was very pleasantly surprised since I have been at this Service Department in Lancaster. Everyone from the people who answer the phone to the cashiers are great! My service Represenative, Joey, is AWESOME!! You can tell he is always super busy, but when you are at his desk, his full attention is on your vehicle and with you. Toyota of Lancaster, the employees and Joey make you feel like you are special, ESPECIALLY after a long day at work. Now THAT's Service! Thank you! More
by MARJORIE.DEGRAW64
Employees Worked With
Joel Gonzalez
October 04, 2019
Great service at Toyota I took my Camry to the service center and got the same great service as usual. The reception was fast and it only took about an hour. Joey Gonzales wa I took my Camry to the service center and got the same great service as usual. The reception was fast and it only took about an hour. Joey Gonzales was super helpful and extremely informative, he guided me through my options and gave me the best choice! Thanks Toyota! More
by meer
Employees Worked With
Joey Gonzales
October 04, 2019
Service/repair xcellent but car was returned somewhat dirty. 4 stars only instead of 5 due to car being dusty & dirty after being serviced & return back to me. A quick car wash would had been nice. 4 stars only instead of 5 due to car being dusty & dirty after being serviced & return back to me. A quick car wash would had been nice. More
by RUBIO_MARINA
Employees Worked With
Joey Gonzales
October 04, 2019
5M mile maintenance. The service writer, Joey Gonzales, took the necessary time to annotate my detailed requests and answer concerns re my service appointment. I came away The service writer, Joey Gonzales, took the necessary time to annotate my detailed requests and answer concerns re my service appointment. I came away with the feeling that Joey honestly cares and that I had a friend I could trust at the dealership. Other service writers would benefit by taking note of Joey's amazing attitude of providing "personalized & friendly" consumer service. More
by Terry Kenyon
Employees Worked With
Joey Gonzales
