3,518 Reviews of Toyota of Lancaster - Service Center
Brake Light Problem I took my 2018 Tacoma for a recall. I had the hardest time setting an appointment. I had to use my truck for work and they told me that Toyota does no I took my 2018 Tacoma for a recall. I had the hardest time setting an appointment. I had to use my truck for work and they told me that Toyota does not have rentals for my type of repair. It was raining so my truck was getting more water damage. They finally agreed to give me a rental! They installed they brake light, but never fixed or even tried to clean the water damage inside. A few days later I realize the new brake light has a crack. I’m in utter disbelief on the way Toyota of Lancaster treats it’s customers. More
Broken rear hatch latch/lock This was the second latch to be installed, this time it works like when it was new. (apparently the wrong latch was installed the first time) This was the second latch to be installed, this time it works like when it was new. (apparently the wrong latch was installed the first time) More
fast and efficent very friendly staff. Counter girl Mellisa larios took very good care of me during my stay. Went over all the details and even came and got me when my very friendly staff. Counter girl Mellisa larios took very good care of me during my stay. Went over all the details and even came and got me when my car was done More
Top notch customer service I brought my car in for a new battery. I did not have an appointment, I was a walk in, at the end of the day. I explained to Joey that I really neede I brought my car in for a new battery. I did not have an appointment, I was a walk in, at the end of the day. I explained to Joey that I really needed my car fixed, since I needed it for work. Joey checked my car’s info and assured me that the job would be taken care of through warranty. The job was handled quickly and I was back on the road in no time. Joey really made me appreciate Toyota, as I have heard of many other dealerships giving people the run-around for warranty issues. Joey’s service made me realize that Toyota, and moreover Toyota of Lancaster, really care about its customers. Thx Joey More
Always better than expected! Toyota of Lancaster's Service crew is always going over and beyond the expected service. They make sure all the bases are covered and you leave totall Toyota of Lancaster's Service crew is always going over and beyond the expected service. They make sure all the bases are covered and you leave totally satisfied. Thank you! More
Great as always Awesome service as usual, thanks to Chanin Yescas! She continues to make our services appointments painless with her great attitude and joyful persona Awesome service as usual, thanks to Chanin Yescas! She continues to make our services appointments painless with her great attitude and joyful personality! I will continue to bring business to Toyota of Lancaster because of the great service our family receives! More
Maintenance All the necessary service options were discussed and options were provided, estimated time and availability was provided, and completed as explained. All the necessary service options were discussed and options were provided, estimated time and availability was provided, and completed as explained. Toyota of Lancaster always delivers a good service. More
great service rep Great service rep oil change service quick waiting representative calls you from waitning room area. The wait was not long because the rep was nice an Great service rep oil change service quick waiting representative calls you from waitning room area. The wait was not long because the rep was nice and called from waiting area. More
Good experience I had a very good and exciting experience there it was an in-and-out situation the customer care you get there as outstanding very nice people I would I had a very good and exciting experience there it was an in-and-out situation the customer care you get there as outstanding very nice people I would recommend people to do their service there More
Vehicle service Great customer service and great advice thank you for taking care of me and my Toyota always a pleasure working with chanin yescas and Toyota of Lanca Great customer service and great advice thank you for taking care of me and my Toyota always a pleasure working with chanin yescas and Toyota of Lancaster More