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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
3,518 Reviews

3,518 Reviews of Toyota of Lancaster - Service Center

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January 01, 2020

Brake Light Problem I took my 2018 Tacoma for a recall. I had the hardest time setting an appointment. I had to use my truck for work and they told me that Toyota does no More

by RUBIOM34
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alex Guzy
Jan 03, 2020 -

Toyota of Lancaster responded

Hi RUBIOM34, Your second visit in December would have been the perfect time to allow us to fix the cracked brake light from your previous appointment 13 days earlier but not mentioned during your meeting with Sean. We invite you to bring the vehicle back in so we can inspect the damages. Please call Teresa Caso, our customer relations manager, or Tom Grabbit, our Service Director, at 661-948-0731. We appreciate the feedback and look forward to speaking with you. Toyota of Lancaster

December 31, 2019

Broken rear hatch latch/lock This was the second latch to be installed, this time it works like when it was new. (apparently the wrong latch was installed the first time) More

by BOB85.85
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephanie Santiago
December 30, 2019

fast and efficent very friendly staff. Counter girl Mellisa larios took very good care of me during my stay. Went over all the details and even came and got me when my More

by GRANDPA1997
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Larios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Grabbit
December 29, 2019

Top notch customer service I brought my car in for a new battery. I did not have an appointment, I was a walk in, at the end of the day. I explained to Joey that I really neede More

by marciocastro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Gonzales
December 28, 2019

Always better than expected! Toyota of Lancaster's Service crew is always going over and beyond the expected service. They make sure all the bases are covered and you leave totall More

by MCILROYAPRN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Grabbit
December 28, 2019

Great as always Awesome service as usual, thanks to Chanin Yescas! She continues to make our services appointments painless with her great attitude and joyful persona More

by TD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 28, 2019

Maintenance All the necessary service options were discussed and options were provided, estimated time and availability was provided, and completed as explained. More

by LCordero
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Santiago
December 27, 2019

great service rep Great service rep oil change service quick waiting representative calls you from waitning room area. The wait was not long because the rep was nice an More

by ballingersgotmail
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Martinez
December 27, 2019

Good experience I had a very good and exciting experience there it was an in-and-out situation the customer care you get there as outstanding very nice people I would More

by CHRISTOPHER.CHAVEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 26, 2019

Vehicle service Great customer service and great advice thank you for taking care of me and my Toyota always a pleasure working with chanin yescas and Toyota of Lanca More

by KINGARTHUR2025
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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