Toyota of Lake City

Never go buy car from this dealership!!! Seriously, I had a very disappointed experience(lots games and lies) for a SUV purchase recently. Let me tell the detail. We settled down a deal via phone and email. a very disappointed experience(lots games and lies) for a SUV purchase recently. Let me tell the detail. We settled down a deal via phone and email. The salesman said the car was available and we could go over for paperwork to secure it, and car will be delivered on the third day. We drove all the way to their office for paperwork. When we arrived to the office, they started the game: 1. the guy said unfortunately the car might not be available(he lied to us in the email that car is available) and he offered another car to consider which will be trade in from another dealership which is 50 miles away. We still want to get the original car we want, so he said he would do his best to get the car and we can first put the deposit in to secure the trade. He said he would call us in the late evening or the first thing on the next day morning to let us know. 2. We had no message from the guy on that day nor the next day morning. We called back, he said he was at home and we need to wait for another day to get confirmation. I don’t understand why he wants to hold us for such long time. He did not tell us the car was actually already sold. 3. We called the dealership, trying to talk to their manager regarding to this purchase. The manager said he is at office (the guy lied to us that he was at home) and need to check with him on this issue. The manager told us the car was already sold yesterday! (the guy didn’t even tell us the car is already not available). 4. Manager said he could get another same car for us and we asked him to email us the car spec detail. No email reply for an hour, and we called back telling them that if there is no news before noon, we will cancel the deal. 5. No reply till noon, then we called again to manager and asked to cancel the deal as he said car was not available, but the deposit cancelation need to be done by the salesman. We called the salesman to cancel the deposit, but he said this need to be done by the manager. What a joke! We spend time and energy dealing with this dealership, with true intention to purchase a car, but their people were just playing games and lying. I guess this is because they don’t have the car and want to hold us as long as possible, and try to get a purchase if we gave up in the end. This is really disappointed experience, and I would never deal with this dealership again in my life! More

Most auto salesdroids want to establish a relationship with you and have you fall in love with a car so you will buy it without thinking. I don't fall in love with vehicles. The salesdroid I dealt with with you and have you fall in love with a car so you will buy it without thinking. I don't fall in love with vehicles. The salesdroid I dealt with was able to answer all the questions I had about any of the 3 types of vehicles I was interested in during test drives and in store, or refer me to someone else who could. When I made my selection and it came time to negotiate price, etc., I knew enough to get everything in writing on a work order for the stuff not on vehicle that I would get some weeks after signing contract and taking delivery of car. I am pleased to report that they came through on everything, although the last item was late so I had to phone the Customer Care Representative ( salesdroid wrangler?), who quickly handled the matter. I met and was impressed with the General Manager and Sales Managers as well. Haven't needed service yet but can report that the 1st 6month visit for the maintenance provided free for 2 years that was part of the deal went well. Overall, I think this is best experience I've ever had with any auto dealership. More

LIARS AND CON ARTISTS!!! TAKE YOUR BUSINESS ELSEWHERE!! LIARS AND CON ARTISTS!!! TAKE YOUR BUSINESS ELSEWHERE!! I went to Toyota of Lake City after taking advice from a family member that they would tre LIARS AND CON ARTISTS!!! TAKE YOUR BUSINESS ELSEWHERE!! I went to Toyota of Lake City after taking advice from a family member that they would treat me well.. …BOY WERE THEY WRONG!! To make the story short, we went shopping there on a Saturday morning and found a helpful, albeit horribly scripted, saleswoman. We found a 2011 Camry that we liked and went inside to work out the details. After playing the back and forth car sales game, we came to a sales price and financing that worked for me. I would have really appreciated the saleswoman to not try the lame and pathetic car sales techniques that *might* work on the dimwitted but that was not the case here. She tried every trick in the book. We went through the financing (closing) segment and were all set. They polished up the car, filled it with gas, rolled it into the showroom to inspect and then congratulated us on a great buy. We were honestly quite happy with the purchase at that point even though we had to put up with the lame sales tactics. 2 DAYS LATER: Received a call from the finance department stating that Toyota Motor Credit had refused our 84 month financing and would only approve a 72 month loan. They told me that I needed to come in ASAP and sign a new contract. New contract with higher payments for a car I already *thought* was mine. So after doing a bit of research online (I was a first time buyer) I learned that this is a common scam pulled by dealerships called “bushing” or “spot delivery scam”. I went in the next day and was met by an arrogant & condescending finance manager. After I explained why this situation was frustrating (wife already in love with new car, insurance paid, new parking arrangement paid) he went on to say that he didn’t appreciate my angered tone. NO APOLOGIES!! NO OWNERSHIP!! He could have simply accepted the fault and then went on to explain my options but insisted on not taking any responsibility for my inconvenience. He presented a couple of offers that were not worth resigning for so I told him that if the original contract wasn’t going to be honored then they could just take the car back right now and I’d go buy elsewhere. He answer “well you can always just stick with the original contract”. WHAT!!! xxx AM I SITTING HERE IN YOUR OFFICE IF YOUR ABLE TO APPROVE THE CONTRACT THAT I *ALREADY SIGNED*. His answer “Toyota would just like us to attempt and reduce the length of the agreement”. TOUGH #*%$!!! They should have gotten that squared away before I signed in the first place. I ended up walking out without signing a new contract and was able to keep the car with the original contract/financing. This dealership does not give a rats xxx about pleasing their customers. They try to pretend they are helping you when they are taking every opportunity they can to gouge you for more money. For whatever reason, they ruined a good customer experience and a potential good reference or review to try and squeeze a few more dollars from me. Well they didn’t succeed and now they will the exact opposite response from me. STAY CLEAR OF TOYOTA OF LAKE CITY!! I know that wherever I take my business that the company is going to make a little profit off of me. I’m ok with that. All I want is to know that they appreciate my business and genuinely want to make me happy. Definitely not the experience I got at Toyota of Lake City. More

I would recommend this dealership to anyone interested in a new Toyota. Why? 1. I got the best deal. I traded an '06 Avalon Ltd for a 2011 Avalon Ltd. I got quotes from three other dealers and none came wit a new Toyota. Why? 1. I got the best deal. I traded an '06 Avalon Ltd for a 2011 Avalon Ltd. I got quotes from three other dealers and none came within a thousand dollars of Lake City. 2. I dealt with a salesman who was cordial, responsive, and who did what he said he would do. 3. I have had great follow-up from the dealership's Customer Relations Representative. More

In 2006 I purchased a new 2006 V6 Base, Toyota Rav4 from Rebecca, and the experience was easy, professional and seamless. After 3 years of trouble free issues with the car, I gave it to my Mom, who needed a Rebecca, and the experience was easy, professional and seamless. After 3 years of trouble free issues with the car, I gave it to my Mom, who needed a dependable vehicle. After the Toyota, I thought I wanted an expensive, maintenance-riddled Land Rover / Range Rover HSE, and after 1 year said 'enough was enough'. I called Rebecca, and admittedly, I had reservations to go back to a Toyota after the "Range Rover Experience". Rebecca made the transition painless. I requested copies of invoices, various vehicle demos, different pricing scenarios, *etc., etc.*, and after about a 1-week process (my doing), she absolutely maintained her professionalism. I've been to other stores, and if you're not ready to purchase, after an hour of grueling sales pitch - don't let the door hit you on the way out! My favorite quote from Rebecca: "I'm here to help, and as much as I'd like to sell you a vehicle, I'd much rather have you totally confident and comfortable about your decision." I was sold! I called her, and had her come into the store -on her day off-, to purchase my new Rav4. I was so happy with the vehicle, and the transaction, I showed it off to my good friend - who purchased an identical vehicle from Rebecca, the next day. From past experience, Greg at the Gold Team is incredible; Duane in detail works magic on the scuffs and bumps of life. All in all, I'll keep recommending 'Toyota of Lake City', and they have my future business. Good job! More

There service is always top notch. From drop off to pick up you feel very welcome. Always tell you the easiest way to fix a problem. Very honest! Thanks! The always deliver on their promise. Their pr up you feel very welcome. Always tell you the easiest way to fix a problem. Very honest! Thanks! The always deliver on their promise. Their prices are fair, they also keep you up to date on diagnosis. More

I took my 4runner to Lake City Toyota.. What a horrible experience. I just asked for a oil change and they told me I HAD buy a engine flush, transmission flush and a fuel injection service. When asked if experience. I just asked for a oil change and they told me I HAD buy a engine flush, transmission flush and a fuel injection service. When asked if this was required they told me because I live in seattle that it is... What a crock!! I mean Crook!! More

I am a first-time buyer with a "baby credit". After really bad experience with another big (not Toyota) dealership, I went to Toyota of Lake City very suspicious and worried about everything. I had gre really bad experience with another big (not Toyota) dealership, I went to Toyota of Lake City very suspicious and worried about everything. I had great experience with them despite all my fears! Our sales associate, Sean Kong, was very friendly and patient and answered all our questions and concerns professionally. He found the car I wanted pretty fast although they are not easy to find right now. The finance manager, Lap Nguyen, helped us to get good financing deal, so our monthly payments were even less than we expected. Everybody we dealt with were very professional and friendly. I am very happy with my experience at this dealership and my new little Yaris and I would definately recommend Toyota of Lake City to my friends! More

I have 2 separate experiences with this dealership. 1. I have 2 separate experiences with this dealership. 1. I've used their service department to fix a blown radiator on my Toyota Camry. They are way o I have 2 separate experiences with this dealership. 1. I've used their service department to fix a blown radiator on my Toyota Camry. They are way over-priced on the services they do. I was too naive to check the prices at the time. Afterwards, I found out they had charged me almost double what it should of cost. The tow-company took my car there, so that is why I used them in the first place. 2. My second experience was looking for a car. I was completely ignored. There were several sales people lingering outside smoking and joking around. I went to ask for some help to look at a 2007 RAV4 and they actually pointed the cars out in their lot and told me "go over and take a look, they're not locked". Uhh, who was I going to ask questions to?....the steering wheel? I spent 45 minutes by myself wandering around looking at their RAV4's...while the salesmen all continued to smoke and look at me wandering their lot. I finally went back into the office and then all the salesmen were asking me if I wanted to buy today because they were sure all the RAV4's would be gone tomorrow because of the "high interest in them". I was also quoted $4,000 above MSRP. Maybe because I'm a girl and maybe because I'm young, but when I told them that I knew the invoice prices on them, they(3 salesmen together) looked at me and told me that "oh you are getting the wrong information". However, $37,000 for 2007 RAV4 is a bit steep isn't it? I decided to walk. They chased me out and tried to convince me to come back. I told them that I didn't have time for their games. Lesson learned, make sure to get some actual internet quotes first. I won't go there again. More

After dealing with countless dealerships over many months, we found a great car at a great price at Lake City Toyota. The personal attention they gave my wife, who made the deal while I was at work, w months, we found a great car at a great price at Lake City Toyota. The personal attention they gave my wife, who made the deal while I was at work, was first rate. They have treated us so well that we are recommending all of our friends and coworkers give them the first shot when looking for a vehicle. After all we have been through with sooooo many dealerships, we have finally found a dealership we can do business with for many years to come. I highly recommend this dealership to any and all looking for a friendly, considerate, honest, and efficient place to purchase a vehicle (it helps to fill out the online credit application and talk with finance before going to the dealership--it helps to speed up the process). More