Toyota of Lake City

professional and very likeable! the afternoon started with a prompt from my cars.com app. then ended with a very happy customer from Lake City Toyota.Brad Frizzell and his colleagues the afternoon started with a prompt from my cars.com app. then ended with a very happy customer from Lake City Toyota.Brad Frizzell and his colleagues took the buying experience to a whole nother level.the beginning of the buying process we had a lot of questions and they were more than willing to be patient with us.at the end of the buying process when we are ready to take our brand new Toyota FJ home they were quick and very courteous. More

do not sell your used toyota here after my elderly mother spoke numerous times with this dealership we made the hour+ long trip there only to be quoted almost $4,000 LESS than the aver after my elderly mother spoke numerous times with this dealership we made the hour+ long trip there only to be quoted almost $4,000 LESS than the average car on kelly blue book and other car sites with her same make, model, and condition. it was a huge waste of time, energy, and gas. big double thumbs down More

Review Really easy to work with. Knew everything about the car and was true to their word. This was quick and pleasant. We will be back again when we need an Really easy to work with. Knew everything about the car and was true to their word. This was quick and pleasant. We will be back again when we need another car and will work with George. More

Fantastic customer service! I actually visited Toyota of Lake City after a horrible experience at Toyota of Seattle a few years ago. I initially test-drove a Yaris and then a Sci I actually visited Toyota of Lake City after a horrible experience at Toyota of Seattle a few years ago. I initially test-drove a Yaris and then a Scion xD and liked both vehicles well enough. I returned a week later and decided to test-drive a Prius c. I eventually left with the Prius c, but I was impressed that no only were David and Tae extremely patient in letting me test drive multiple vehicles, but they never made me feel pressured to make a purchase right away. I only dealt with Tae for a short period of time, but he was extremely helpful and knowledgeable about the Prius c. David took me through most of the process and he is, quite possibly, the most professional, friendly and helpful salesperson I've ever encountered while shopping for a vehicle. I will definitely be returning to Toyota of Lake City for future car purchases and I highly recommend visiting them if you're interested in an environment where you truly feel valued as a customer. More

A very friendly buying experience David Putnam helped me through the process of buying my new FJ cruiser. I wanted a set of rather non-standard features, and he was very helpful in an David Putnam helped me through the process of buying my new FJ cruiser. I wanted a set of rather non-standard features, and he was very helpful in answering my questions about what was possible, and helping me to set up the special order that it required. I was delighted that the vehicle arrived earlier than predicted, complete with everything that I had wanted. David had a very low key, low pressure, but friendly and helpful attitude which I really appreciated. I had lots of questions, and he helped me to get answers to every one of them. I felt like I knew exactly what was going on all through the process, so I had a lot of confidence of getting what I wanted. I had a very good buying experience at Toyota of Lake City, and I plan to return there for all of my service needs. They are very friendly and accommodating, and their newly remodeled place is very nice indeed. More

I give the above rating because I got an equivalent service. I got a good follow up from Sandra, she keep me informed of every process necessary for buying my 2013 Toyota Venza. service. I got a good follow up from Sandra, she keep me informed of every process necessary for buying my 2013 Toyota Venza. More

After very pleasant and timely communication with Undui, I went into the dealership. The customer service was dellghtful, professional, and very efficient. Pleased! Purchase made. I went into the dealership. The customer service was dellghtful, professional, and very efficient. Pleased! Purchase made. More

We were stuck in Seattle, and Michael got us on the road quickly at no charge. We had just visited our son and his wife in Seattle and were about to travel to San Diego. Our car was making funny noises. quickly at no charge. We had just visited our son and his wife in Seattle and were about to travel to San Diego. Our car was making funny noises. It seemed like the transmission was falling apart. I called two local Toyota dealerships. I told them my predicament. At first, Michael said I would need to leave the car for the day. I took the car to Michael's dealership. He arranged to have a mechanic look at it right away. My wife and I waited in their waiting room, which was great. They had a large high definition television, which passed the time away. After about 20 min., Michael came out and told me the good news. It was a minor problem. For some reason, the lug nuts were loose on a wheels, which caused the horrible sound. Michael smiled, and told us they had tightened up the lug nuts and brought the pressure up on the tires: no charge. The shop was very clean and well organized. I've seen a lot of shops in my time, but nothing matched this one. If my son ever gets a Toyota, I'll recommend this dealership. More

As with every Toyota dealer, you have a sales person that greets you, takes you on a test drive, and then passes you off to a Sales Manager. I had the unfortunate experience of dealing with Han Song, the Ass greets you, takes you on a test drive, and then passes you off to a Sales Manager. I had the unfortunate experience of dealing with Han Song, the Assistant Sales Manager. This individual attempted most of the usual unscrupulous methods of price inflating that I have only read about. Let go through the list: 1. Stating that the printed "invoice" that he gave us was an accurate accounting of the cost associate with the car we were buying from the factory to the dealer - WRONG. It had nearly $1,500 in holdbacks that the dealer would immediately get back upon sale of the car. 2. He brought out a "cost sheet" that had a Dealer Prep charge of over $1,000(!!!). The factory pays the dealer to prepare each and every car for sale. No one should ever have to pay for this. 3. He attempted to include the dealer's flooring costs (the loan the dealer must take out to acquire each car). However, he failed to mention that the factory covers this ~$150 burden upon vehicle sale. And yes, the flooring costs listed on his "pricing sheet" were highly inflated. 4. The worst one was trying to include the destination charge as part of the base cost of the car, which he then added a percentage mark-up to. The destination charge is always a separate line item that never gets included as a basis for mark-up. I strongly recommend not going to Lake City Toyota. Do not expect anything better than this type of behavior from Toyota "Sales Managers" as they all behaved the same way at each of the four dealerships I had to visit before finally buying a car. It is unfortunate the dealership owners condone this nonsense (and they do), because it generates nothing but mistrust and anger for customers that will promptly use the Internet disseminate their bad experiences. This was easily the single worst car buying experience I have ever gone through. More

Called on Tuesday to see if the car was still available for sell. Got a no, but then 4 min later received a call a call back that the car was going to be sold to an employee. However if I want it, it would for sell. Got a no, but then 4 min later received a call a call back that the car was going to be sold to an employee. However if I want it, it would go to me first and the employee can wait. With that said we made an appointment for Saturday to come buy the car. Lo and behold! Got there and the car was sold. Yet during all those time I talked to Syed a few times, and not once was there a mention of the car being sold. Not happy, wasted time, and gas driving there. More