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Toyota of Kent - Service Center

Kent, OH

4.7
695 Reviews

695 Reviews of Toyota of Kent - Service Center

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June 22, 2023

My car was in 5 days later than they said it would be. They told me it was going to be there that day after I signed for it but it wasn’t.. I feel this dealership is untrustworthy. More

by JANELLEHEISER1973
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Gary Shultz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Williams
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Williams
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Roberts
1.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Bonina
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Urban
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kaylee Genthner
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tiffany Lucas
Jun 25, 2023 -

Toyota of Kent responded

Hi Janelleheiser1973, thank you for taking the time to let us know again about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We apologize for the inconvenience that Toyota motor company has caused you with the delay in notice of the vehicle status. We try our very best to give you an accurate pick up date, based off the information Toyota gives us. Thank you again.

June 21, 2023

All was fine, except that I did not expect the 90k service to be so expensive. They are keeping my vehicle well maintained though. More

by JFEEZEL
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
John ? Service Manager
Jun 24, 2023 -

Toyota of Kent responded

Hello Jfeezel, thank you; we appreciate your feedback! We sincerely thank you for the positive review, and look forward to seeing you again soon!

June 21, 2023

John in service dept excellent at his job. He is friendly,knowledgeable, and relates to customers. More

by DBUCUR728
Workmanship
Recommend Dealer
Yes
Employees Worked With
John Blazick?
Jun 24, 2023 -

Toyota of Kent responded

We appreciate your positive review about your recent experience with us! Thank you again for the great review!

June 20, 2023

Another excellent service performed by your staff, including the driver that took me home, as well as the mechanic which I never dealt with as his work performance reflects on all other employees. Kud More

by ORREYES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Bla????
Jun 24, 2023 -

Toyota of Kent responded

Hi Orreyes, thank you for taking the time to leave a review for us at Toyota of Kent. We're happy we could meet your expectations! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

June 20, 2023

Friendly clean helpful professional informative well informed went behind my expectations considerate accommodating personable uplifting More

by EEKIS4ELI
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
I went to the service department
Jun 24, 2023 -

Toyota of Kent responded

Hello Eekis4eli, we appreciate you taking the time to leave us this feedback. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

June 19, 2023

Great service. Don is the best! My go to service dealer for years and years to come. More

by TAMMYSEN7.LIU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don
Jun 24, 2023 -

Toyota of Kent responded

Hi Tammysen7.liu, thank you for taking the time to leave a review for us at Toyota of Kent. We're happy we could meet your expectations! Feel free to reach out to us if you need anything. Have a wonderful day.

June 16, 2023

imagine my surprise when i was pulled over and told my brake light was out! they don't mess around in the falls, and, thankfullt, i got my rav in same day.............thanks you John!!! More

by DONNABLACKERBY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
john
June 15, 2023

Great relationship with John Blazsik over the years. Always very informative and positive. I always trust what he suggests for our vehicles. More

by tcondit68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Blazsik
Jun 24, 2023 -

Toyota of Kent responded

Tcondit68, thank you so much for the positive review! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

June 15, 2023

Always great service at Toyota of Kent! We have taken our vehicles there for many years, and have always been very pleased with service More

by HEARTNURSESANDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John in service department
Jun 24, 2023 -

Toyota of Kent responded

Heartnursesandy, we really appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

June 12, 2023

Good experience with Service Dept; dealt with my usual service writer, John, whom is friendly, knowledgeable, and efficient, and got me in and out of there in no time! Streamlined, is best description of More

by JSTUDNIARZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
Jun 24, 2023 -

Toyota of Kent responded

Jstudniarz, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Toyota of Kent. If you have any further questions, please give us a call. We're always happy to help!

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