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Toyota of Kent - Service Center

Kent, OH

4.7
695 Reviews

695 Reviews of Toyota of Kent - Service Center

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March 07, 2022

The staff was courteous and helped with an issue I had. It seemed to take a very long time for an oil change and tire rotation especially with having an appointment but everything was addressed and taken More

by JENN.HANFF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Shultz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Williams
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Williams
4.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Roberts
4.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Bonina
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Urban
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tiffany Lucas
Mar 24, 2022 -

Toyota of Kent responded

Hi, we're happy you found our staff to be so supportive during your experience here at Toyota of Kent. If you have any further questions, please give us a call. We're always happy to help!

March 04, 2022

I bought my car from Don Joesph Toyota in 2006. They, now Toyota of Kent, has done EVERY service to the us car and I can’t/won’t sell/trade it for anything. It runs like new and is rock solid becau More

by CHUCKLACHANCE0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Serivce department
Mar 24, 2022 -

Toyota of Kent responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 04, 2022

the service is excellent, the waiting area is comfortable, the staff is great but I miss the chocolate chip cookies. blame COVID for that! More

by MSICIARZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Shultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donald Grand
Mar 24, 2022 -

Toyota of Kent responded

Thank you so much for the amazing review. We really appreciate your feedback about us at Toyota of Kent. As for the chocolate chip cookies, we are also very upset with them being gone but we are hoping to get them back very soon!

March 04, 2022

Had my oil changed. Fast and efficient. Also suggested new cabin filter. Showed me dirty one. 🤗 More

by SUESCHAETZLE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service
Mar 24, 2022 -

Toyota of Kent responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

March 04, 2022

Pleased with service John is excellent taking care of my car and seeing service is complete. Always consult me to advise of need attention More

by JFM22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John in Service
Mar 24, 2022 -

Toyota of Kent responded

Hi, we're happy you found our staff to be so supportive during your experience here at Toyota of Kent. If you have any further questions, please give us a call. We're always happy to help!

March 04, 2022

Could have taken a little less time. I appreciated detailed analysis. I think that the fact that the audio amplifier just that morning reported no audio of any time was available (CD, sa More

by WHUBIN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Blazsik
Mar 24, 2022 -

Toyota of Kent responded

Hello, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 01, 2022

I received the same competent and courteous service as with the previous ownership. I have been doing business at this dealership for the past 16 yrs. More

by ACMRN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel J Varnes service advisor
Mar 24, 2022 -

Toyota of Kent responded

Hi, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

March 01, 2022

This has always been my home town dealership, I know the mechanic and the service department More

by KLHAWKIN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Handshumacker
Mar 24, 2022 -

Toyota of Kent responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 28, 2022

Have delt with this dealer for decades. Friendly, reliable customer service with reasonable pricing for a dealer. Will continue to return for future service. More

by JORICH314
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Did not work with these people
Mar 24, 2022 -

Toyota of Kent responded

Hi, we're happy you found our staff to be so supportive during your experience here at Toyota of Kent. If you have any further questions, please give us a call. We're always happy to help! Take care!

February 28, 2022

Great work! Everyone at Toyota of Kent was very friendly and courteous. Well done, everyone! More

by KBHATIA1979
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Shultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2022 -

Toyota of Kent responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

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