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Toyota of Kent - Service Center

Kent, OH

4.8
695 Reviews
Call Service Center (330) 673-2200

695 Reviews of Toyota of Kent - Service Center

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April 26, 2022

They were very busy and it took longer to get processed. It took a while to perform the service and they didn't wash my truck. More

by MICHAELKAPPAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Shultz
3.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 28, 2022 -

Toyota of Kent responded

Hello, we appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

April 24, 2022

From the day I purchased my Rav 4 here in 2016 to the present, I have always had a great experience with this dealership. I can always rely on the service team to give me good advice as to what needs to More

by TREAMORAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Shultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Bonina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Urban
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan and John in Service, Tiffany Lucas
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Apr 26, 2022 -

Toyota of Kent responded

Hi Treamoran, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Toyota of Kent. Please don't hesitate to reach out if there's anything additional we can do for you.

April 23, 2022

The dealership has a convenient location, helpful staff and technicians, and a comfortable atmosphere in the waiting area. More

by KLEPPO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Shultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 25, 2022 -

Toyota of Kent responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

April 22, 2022

Have always enjoyed family owned dealerships. I know Don Joseph doesn’t own it anymore but most of the employees are still there. That’s good. Don’t want to become just a number. More

by RBRINEHART
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan , parts employee
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Apr 25, 2022 -

Toyota of Kent responded

Hello, we are very happy we could provide you with a positive experience! We hope to be of service to you again in the future. Best wishes, Toyota of Kent

April 21, 2022

Excellent service my truck was done in very reasonable time. Very easy to make an appointment More

by SETERRY002
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service
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Apr 23, 2022 -

Toyota of Kent responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

Oct 10, 2023 -

SETERRY002 responded

Excellent service

Oct 10, 2023 -

SETERRY002 responded

Excellent service

April 21, 2022

Very good timing One hour is one hour. Very courteous service men Free car wash More

by CAR1379
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Varnes
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Apr 23, 2022 -

Toyota of Kent responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

April 21, 2022

Don Grand is a pleasure to deal with. The service staff is cordial and helpful. More

by RJMSAUVEY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Grand
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Apr 23, 2022 -

Toyota of Kent responded

Hi, we're happy you found our staff to be so supportive during your experience here at Toyota of Kent. We hope you have a great day!

April 21, 2022

No pressure, just recommended service and a timeline as to when it should be completed More

by AKEREN138
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don
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Apr 23, 2022 -

Toyota of Kent responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

April 21, 2022

Prompt efficient service. Everyone was very accommodating and professional. They did what I came in for and didn’t push for any other services. More

by ROVERSUE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Varnes
Report | Print
Apr 23, 2022 -

Toyota of Kent responded

Hi, thank you for sharing your positive experience! We hope you have a great day!

April 20, 2022

Always a pleasure having any work done here! Very easy to talk to, very laid back attitude, I have never been disappointed here. More

by HOLLIS16
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
Report | Print
Apr 22, 2022 -

Toyota of Kent responded

Hi, we really appreciate your feedback! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

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