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Toyota of Kent - Service Center

Kent, OH

4.7
695 Reviews
Call Service Center (330) 673-2200

695 Reviews of Toyota of Kent - Service Center

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July 07, 2023

Service department was super quick and efficient. John kept me updated as they rotated my tires and changed my oil. Wandered up to the showroom and spoke with some of the staff there too, they are ve More

by TylerCash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Shultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Bonina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Urban
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaylee Genthner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John
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Jul 10, 2023 -

Toyota of Kent responded

Thank you for the stellar review! We will be sure to pass along your kind comments to the team here at Toyota of Kent. We hope to see you soon. Take care!

July 06, 2023

Prompt & courteous service; always good experience. Definitely repeat visits for our 4 Runner. Thank you More

by THAGAN60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service tech
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Jul 09, 2023 -

Toyota of Kent responded

Thagan60, thank you for your kind words and this wonderful review! We look forward to your next visit. Take care!

July 06, 2023

Goes above and beyond - prompt, upfront and respectful of customers. Easy to schedule appointments and have great loyalty rewards. Never gone anywhere else. More

by Helen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
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Jul 09, 2023 -

Toyota of Kent responded

Helen, we're happy to hear you had such a positive experience with our team! Thank you, and have a fantastic day!

July 06, 2023

I had a dead battery still under warranty and they prorated it and replaced it for me More

by Sandylee514
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel J Varnes
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Jul 09, 2023 -

Toyota of Kent responded

Sandylee514, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 05, 2023

Would like better if was open One day in evening past 5 pm I work 8 to 5 I have to schedule On Saturday More

by LSA5540
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Jul 07, 2023 -

Toyota of Kent responded

Thank you for your review. We do have options for you to drop off your car, such as a night drop off and vehicles to rent. If you would like some for information on these options please feel free to give our service department a call. Thank you again for your review and I hope you have a great day!

July 04, 2023

Inflation of basic service charge year by year is unacceptable (a ridiculous 29% increase this year), $43.33 charge on 8/23/22 and $55.88 charge on 7/1/23 for the same service. I don't believe this c More

by YCHEN10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don Grand
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Jul 07, 2023 -

Toyota of Kent responded

Thank you for your feedback. We are sorry that your experience at Toyota of Kent did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

June 30, 2023

Quick and efficient service visit. Everyone was very friendly. My kids LOVE the playroom and did not want to leave. More

by EGENTITHES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don, I think? He was great. Very friendly.
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June 29, 2023

Very pleasant experience. Salesperson was knowledgeable and helpful without being pushy. I will definitely be returning when I'm ready to make another purchase. More

by LEDHEAD1977
Recommend Dealer
Yes
Employees Worked With
Gary Shultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 02, 2023 -

Toyota of Kent responded

Hi Ledhead1977, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

June 29, 2023

Great efficient service and a car wash too ! ! ThankYou !! KEEP up the good work folks ! More

by GFINKES
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Anthony Bonina
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 28, 2023

Things went well. Staff was polite and all work needed was explained before it was done. More

by BRYONCLOUGH
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Service
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Jul 02, 2023 -

Toyota of Kent responded

Bryonclough, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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