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Toyota of Kent - Service Center

Kent, OH

4.7
695 Reviews

695 Reviews of Toyota of Kent - Service Center

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August 15, 2022

The only service I needed was a tire rotation. Five days later the tire icon came on. The person adding air said all 4 tires were down. Maybe a rotation doesn’t uncle checking air pressure? The c More

by RJANDSUE2
Recommend Dealer
Yes
Employees Worked With
John
Aug 20, 2022 -

Toyota of Kent responded

Hi Rjandsue2, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We hope to be of service to you again in the future. Best wishes, Toyota of Kent

August 13, 2022

I have already suggested that the standard email that was sent out while I waited for my car to be finished said please contact the service department. When I asked about the email they said the company alwa More

by RBRINEHART
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t know
Aug 20, 2022 -

Toyota of Kent responded

Hello Rbrinehart, thank you; we appreciate your feedback! We will look into the auto email and see what we can do to get this fixed, thank you for bringing it to our attention. We have you have a fabulous day!

August 12, 2022

Prompt and courteous service. Good repair diagnosis and cost estimate and final price didn’t vary. Delivered on time. More

by KASPERGARY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dale, service advisor
Aug 15, 2022 -

Toyota of Kent responded

We appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!

August 10, 2022

I had great experience at Toyota of Kent. Dan was really helpful and very professional. I will definitely go back and recommend it to friends. More

by ashersw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan
Aug 12, 2022 -

Toyota of Kent responded

Ashersw, thank you so much for the positive review! We sincerely thank you for the positive review, and look forward to seeing you again soon!

August 10, 2022

Service has been top notch and only hope it remains as such in the future. More

by MAHAG53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
n/a
Jun 12, 2024 -

Toyota of Kent responded

Mahag53, thank you for the kind review. We look forward to your next visit!

August 10, 2022

Excellent service, fast, friendly and done right the first time. Best service department in the world. More

by JBLAZSIK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Shultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Bonina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Urban
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaylee Genthner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tiffany Lucas
Aug 12, 2022 -

Toyota of Kent responded

Jblazsik, thank you for your kind words and this wonderful review!

August 09, 2022

Whether done in-house or contracted out, the web page for scheduling an appointment for service is only slightly better than under the Josephs. You need to be able to indicate problems other than mileage More

by PEWALD
Recommend Dealer
Yes
Employees Worked With
Case in point: you give due sales people to rate in a service call
Aug 12, 2022 -

Toyota of Kent responded

HI there! Thank you so much for the feedback! We will look into the website and see what we do for the scheduling part for service! If we can do anything for you in the future, let us know!

August 09, 2022

This would usually be 5 Stars. One down this time because the car wash run left residue and soap spots on the car. Otherwise it was excellent service! More

by JFEEZEL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John ? Service Manager
Aug 12, 2022 -

Toyota of Kent responded

Thank you for bringing this to our attention, we will look into the car wash. I am glad our service team met your expectations. I will pass along to good review!

August 08, 2022

Always very professional when dealing with customers, always ready at the time they say it will be, always extremely helpful to my wife when she takes the car in for service and the work they do is quali More

by LARRYKOPKO
Recommend Dealer
Yes
Employees Worked With
Dan in service.
Aug 12, 2022 -

Toyota of Kent responded

Larrykopko, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Toyota of Kent. If you have any further questions, please give us a call. We're always happy to help!

August 06, 2022

Everyone is pleasant and take good care of you and your car. I do like the way they text and email you for appointments. More

by MAXNED1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Shultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : No dealt with any of the management yet.
Aug 12, 2022 -

Toyota of Kent responded

Maxned1, we're happy you found our staff to be so supportive during your experience here at Toyota of Kent. Thank you so much again for your feedback! We hope you have a great day!

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