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Toyota of Kent - Service Center

Kent, OH

4.7
695 Reviews

695 Reviews of Toyota of Kent - Service Center

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August 24, 2022

Great Service. I find everyone very helpful. I don't feel they try to up sale. I find they try to make sure I get only what I need for the car. It has always been a More

by GGSTEINBECK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don
Aug 27, 2022 -

Toyota of Kent responded

Ggsteinbeck, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Toyota of Kent. We are always more than happy to assist you if anything else comes up. Take care!

August 23, 2022

Had a couple minor issues with my truck. Fixed both. Have to say great job to Matt for figuring out one-off the issues. More

by JAMESRFACIANA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt. (Mechanic)
Aug 27, 2022 -

Toyota of Kent responded

Jamesrfaciana, it's experiences like yours that really keep us motivated! Please don't hesitate to reach out to us if there's anything more we can do!

August 23, 2022

The service experience was excellent and the people were friendly. The time that it took to complete the service on my Toyota was very good. More

by DZEHN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Shultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2022 -

Toyota of Kent responded

Dzehn, it's experiences like yours that really keep us motivated! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

August 20, 2022

Busy that day, nice to see business run smoothly, friendly faces, smiles, and courteous service. More

by DONNA112658
Friendliness
Recommend Dealer
Yes
Employees Worked With
Service
Aug 27, 2022 -

Toyota of Kent responded

Donna112658, we're so glad that we were able to go above and beyond your expectations! We sincerely thank you for the positive review, and look forward to seeing you again soon!

August 19, 2022

Great job! Oil change was quick and easy. I loved your coffee machine! It works great More

by JSPETROVIC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Shultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2022 -

Toyota of Kent responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! We can't wait to see you again, have a great day.

August 19, 2022

Would not honor my 3 year service guarantee I was given from Don Joseph Toyota. For 35 dollars lost a lifelong customer. Sad More

by BGK024
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Gary Shultz
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2022 -

Toyota of Kent responded

We would like to have a better understanding about your experience. Please reach out to us at 330.673.2200 at your earliest convenience and we will do our best to resolve this with you. When you call in ask for Kaylee, thanks for bringing this matter to our attention.

August 18, 2022

Friendly polite and professional employees. Fast repair service and a complimentary shuttle service with pleasant drivers. More

by BOROBILLY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don, Stacy and Rory.
Aug 27, 2022 -

Toyota of Kent responded

Borobilly, reviews like this give us motivation and help us ensure we provide high-quality care. Until the next time we meet, take care!

August 17, 2022

The repair appears to have fixed the issue. I gave 3 stars for being addressed as “Hon” during 4 phone conversations. Is not an appropriate or professional term to use when addressing busin More

by Birdhouse
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Switchboard receptionist
Aug 20, 2022 -

Toyota of Kent responded

Birdhouse, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Toyota of Kent. If you have any further questions, please give us a call. We're always happy to help!

August 16, 2022

Don in the service department was very thorough and professional. I appreciated the work they did and the time they spent reviewing it with me. More

by MASONCYD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don in Service
Aug 20, 2022 -

Toyota of Kent responded

Masoncyd, we are so happy to read such a great review about Toyota of Kent! We are happy to pass along your comments to the team here at Toyota of Kent!

August 16, 2022

Was only there for the oil change and tire rotation for the terms of our lease agreement. More

by DROCK226
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure
Aug 20, 2022 -

Toyota of Kent responded

Hi Drock226, thank you so much for your positive comments about Toyota of Kent!

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