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Toyota of Kent - Service Center

Kent, OH

4.7
695 Reviews

695 Reviews of Toyota of Kent - Service Center

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September 03, 2022

Service was friendly and quick. I like that the car is washed as an added bonus. More

by MLAKIN3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
service department
Sep 09, 2022 -

Toyota of Kent responded

We appreciate your positive review about your recent experience with us! We hope to see you soon!

September 01, 2022

Friendly staff. I bought the vehicle there, have had almost all the service done there. I trust their advice and have been happy with the service. More

by borg5150a
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Shultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2022 -

Toyota of Kent responded

Borg5150a, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Toyota of Kent. If you're ever in need of more help, please let us know!

August 31, 2022

I was into the dealership today for service and I am so impressed with the customer service. My last three vehicles have been Toyota's and I have never had any issues with bringing my vehicles here for ser More

by gabriel57b421
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dale
Sep 03, 2022 -

Toyota of Kent responded

Gabriel57b421, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Toyota of Kent. Please let us know if there is anything else we can do for you; we are more than happy to help!

August 30, 2022

Dealership was modern and clean. People were friendly but professional. I missed my friend Jeff . More

by ohissomjr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Shultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2022 -

Toyota of Kent responded

Ohissomjr, thank you for sharing your positive experience! If you're ever in need of more help, please let us know!

August 30, 2022

I love the service dept. and can always get right in when needed and if I wait the time is always reasonable. More

by KSNOR2000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Blazsik
Sep 02, 2022 -

Toyota of Kent responded

Ksnor2000, we're so glad that we were able to go above and beyond your expectations! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

August 30, 2022

The service advisor was courteous and a true professional. I was in and out quicker than I had anticipated. More

by Jack
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Varnes
Sep 02, 2022 -

Toyota of Kent responded

Hi Jack, thank you for taking the time to leave a review for us at Toyota of Kent. We're happy we could meet your expectations!

August 30, 2022

I went in for 30k mile maintenance. Originally I was going to wait but dropped it off instead. It was not ready when I was told it would be. It was another hour later. And the car was s More

by GLOWWORM426
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Idk who handled the service.
Sep 02, 2022 -

Toyota of Kent responded

Hi Glowworm426, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We would like to have a better understanding about your experience. Please reach out to us at 330.673.2200 and ask for Nick in service, at your earliest convenience and we will do our best to resolve this with you.

August 29, 2022

Very friendly and professional Thank you Thank you Thank you Thank you Thank you Thank More

by BEARBANKS
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember
Sep 02, 2022 -

Toyota of Kent responded

Hi Bearbanks! We're so happy we were able to help you out! We're looking forward to your next visit with us!

August 27, 2022

Waited over an hour for an oil change. When i said something he replied its only been 59 minutes. They never put my antenna back on and left my hood open that I did not notice till I got h More

by HJEREMY397
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don
Aug 31, 2022 -

Toyota of Kent responded

Please call me at your earliest convenience so we can discuss this issues that you had on your last service visit. ​​Nicholas Williams Service Manager Toyota of Kent 330-673-2200

August 24, 2022

Great service. John is the best ! All helped with the problem. Wait was short. Got me in quickly and on time Will use them again More

by P777D
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Shultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2022 -

Toyota of Kent responded

Hi P777d, thank you so much for your positive comments about Toyota of Kent! Thanks again for taking the time to leave us this information about your recent visit. Take care!

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