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Toyota of Kent - Service Center

Kent, OH

4.7
695 Reviews

695 Reviews of Toyota of Kent - Service Center

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November 17, 2022

Great service. Dale kept me informed of the issues with my car and when I could expect it to be finished. Everyone is friendly and helpful. More

by ALMARTI1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dale
Nov 20, 2022 -

Toyota of Kent responded

Hi Almarti1, thank you so much for your positive comments about Toyota of Kent! If you have any further questions, please give us a call. We're always happy to help!

November 17, 2022

nice! service employees knowledgeable and friendly. had to go back 3 times but they did there best to meet my service needs .and finally got it figured out More

by FFRYBERGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaylee Genthner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2022 -

Toyota of Kent responded

Ffryberger, we're glad to hear you enjoyed your visit.

November 16, 2022

Fast scheduling and good turnaround, but didn’t get the main thing fixed I went for. Communication problem between scheduling, service and parts. More

by JACK74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Nov 20, 2022 -

Toyota of Kent responded

Hi Jack74, we regret to hear that your recent experience was anything less than exceptional. If you have any further questions, please give us a call. We're always happy to help!

November 16, 2022

Great and easy service, I love that you can be reached by text for replacements and repairs. More

by mrosechristoff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel in service
Nov 20, 2022 -

Toyota of Kent responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

November 10, 2022

Great, all of the staff were courteous and helpful. Been a Toyota owner since the 70’s. Great cars, never any major issues. Thanks! More

by PHISH201
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Nov 15, 2022 -

Toyota of Kent responded

Hi Phish201, we are very happy to have provided you with such a positive experience! We hope to see you soon!

November 10, 2022

In was so pleased with the servive includng much needed car wash saving me 10.00 More

by ANNAPYL
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Shultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaylee Genthner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2022 -

Toyota of Kent responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

November 08, 2022

Service dept was great service was great not a bad experience at all. Very nice people More

by JCOOK1967
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Nov 12, 2022 -

Toyota of Kent responded

Jcook1967, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Toyota of Kent.

November 08, 2022

I brought my Tacoma for the 24 month check up and service. I was greeted quickly and planned on leaving my truck there for the day while I ran some errands. I received a phone call about an hour late More

by MKEEVER85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department, Dan
Nov 12, 2022 -

Toyota of Kent responded

Mkeever85, we're happy you found our staff to be so supportive during your experience here at Toyota of Kent. Please let us know if there is anything else we can do for you; we are more than happy to help!

November 07, 2022

Had to schedule Toyota Care servicing well in advance to get the early time on a Saturday. Received a car wash this time. More

by GROVELSKY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Betsy Garland
Nov 12, 2022 -

Toyota of Kent responded

We appreciate your positive review about your recent experience with us! We hope to be of service to you again in the future. Best wishes, Toyota of Kent

November 07, 2022

I hate these constant requests for reviews of service from companies. If I’m happy I return, if not I’ll find another dealer. More

by DCLARK27
Customer Service
Recommend Dealer
Yes
Employees Worked With
Service
Nov 12, 2022 -

Toyota of Kent responded

Dclark27, we are so pleased you enjoyed your visit to Toyota of Kent!

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