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Toyota of Kent - Service Center

Kent, OH

4.7
695 Reviews

695 Reviews of Toyota of Kent - Service Center

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December 12, 2022

The service department is always helpful. It is not the usual robotic experience. John has good stories. More

by GRIFF0307
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John in service.
Dec 16, 2022 -

Toyota of Kent responded

Griff0307, we're glad to hear you enjoyed your visit. If you have any further questions, please give us a call. We're always happy to help!

December 12, 2022

I had an oil change, tire rotation, and battery check. Also included some other standard checks. All this lasted an hour which is what I was told it would be. Danielle was very congenial and helpful. I al More

by SIGNIZIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Shultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danielle Burtrand
Dec 16, 2022 -

Toyota of Kent responded

Signizio, your satisfaction is our top priority. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

December 12, 2022

I was met at my car in a courteous and professional manner. The work on my car was completed earlier than the estimated time. It was not a hassle in the least. More

by dsansone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
It was the service center people.
Dec 16, 2022 -

Toyota of Kent responded

Hello Dsansone, thank you; we appreciate your feedback!

December 10, 2022

The service department is awesome. Don and John know Toyota vehicles and are a great source of help. More

by DADOFTWINS107
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don G. and John B.
Dec 13, 2022 -

Toyota of Kent responded

We appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 09, 2022

Always a pleasure taking my Prius to be serviced at Toyota of Kent. Great staff, great service and it is always done quickly. More

by NEIL18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Shultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2022 -

Toyota of Kent responded

Hello Neil18, thank you; we appreciate your feedback!

December 08, 2022

I have been coming to this location since 2011. Everyone is always so pleasant and helpful! More

by CHRISTICOLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Grand
Dec 13, 2022 -

Toyota of Kent responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

December 08, 2022

I liked that I didn’t have to wait long, but channel on tv was not a favorite. I think I heard the weather report 3?times in 15 minutes! More

by CUBBY05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Jun 12, 2024 -

Toyota of Kent responded

Hi Cubby05, we are very happy we could be of service to you. Next time, please don't hesitate to ask us to change to channel! We would be more than happy to accommodate a request like this. Have a good one!

December 07, 2022

Outstanding service. Reliable and freindlay every time I come in. Dan handled, my miss order and was able to scheudle the repair the same day. More

by JSWEITZ4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Servers Service Department
Dec 09, 2022 -

Toyota of Kent responded

Hi Jsweitz4! We're so happy we were able to help you out!

December 07, 2022

This is the second car I've purchased from Tom Powers and would do it again. More

by LBFromKent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Powers, Sales
Dec 09, 2022 -

Toyota of Kent responded

Lbfromkent, thank you for your kind review; we are happy to pass along your comments to the team here at Toyota of Kent!

December 05, 2022

Excellent service for extensive underbody work on Highlander. Service rep. was able to prioritize which items had to be done immediately and the service was performed on time. More

by TIMCOSTANDARD
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Service Dept.
Dec 09, 2022 -

Toyota of Kent responded

Timcostandard, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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