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Toyota of Kent - Service Center

Kent, OH

4.7
695 Reviews
Call Service Center (330) 673-2200

695 Reviews of Toyota of Kent - Service Center

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February 28, 2023

Issue was diagnosed and promptly fixed. A little pricey, but it is a Toyota Dealership. Staff was very friendly. More

by ROBERT.J.KOVACS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
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Mar 04, 2023 -

Toyota of Kent responded

Robert.j.kovacs, thanks for your praise and kind comments about our team. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

February 27, 2023

As always service was quick, thorough and professional. Dan the service writer and Gus the Toyota master technician made the visit painless. Keep up the good work! More

by QKRICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan and Gus
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Jan 11, 2024 -

Toyota of Kent responded

Hi Qkrick, thank you so much for your positive comments about Toyota of Kent!

February 24, 2023

Extremely friendly, knowledgeable and professional staff . Good communication as to status of my car and price for service More

by Orthornfa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service depr
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Feb 27, 2023 -

Toyota of Kent responded

Orthornfa, thank you for your kind review; we are happy to pass along your comments to the team here at Toyota of Kent! If you have any further questions, please give us a call. We're always happy to help!

February 22, 2023

This is a nice dealership. My car maintenance visits are fast and efficient, the waiting area is comfortable with hood coffee choices. More

by JANET720
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Shultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 11, 2024 -

Toyota of Kent responded

Janet720, we are so pleased you enjoyed your visit to Toyota of Kent!

February 22, 2023

Superior service. Employees are always glad to see you.John ,the service director cares about you and your car More

by johnonusic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Blazek,Curt Frye,Gus Shade,Harold Reed and Dave Patrikas and the parts dept
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Feb 25, 2023 -

Toyota of Kent responded

Johnonusic, we are glad we could help! Thanks again for taking the time to leave us this information about your recent visit. Take care!

Feb 25, 2023 -

johnonusic responded

You are more than welcome.Your staff deserves a pat on the back.

February 21, 2023

Nice people and timely service. I would recommend every one was very professional and friendly. More

by WILLSJEWELERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don
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Feb 25, 2023 -

Toyota of Kent responded

Willsjewelers, thank you for your kind review; we are happy to pass along your comments to the team here at Toyota of Kent!

February 21, 2023

Scheduled an oil change with this dealership. Clean comfortable waiting area. Quick efficient service. Clear explanation of service done. More

by ACERFARM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.
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Feb 25, 2023 -

Toyota of Kent responded

We appreciate your positive review about your recent experience with us! We look forward to your next visit! Take care!

February 13, 2023

very friendly an the people that work at the servicecenter have allways been very friendly and allways treat this old guy with alot of respect. More

by LGAPACHE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Shultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sorry i dont remember the young man that waited on me. 2/10/23 9a.m.
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Feb 18, 2023 -

Toyota of Kent responded

Lgapache, reviews like this give us motivation and help us ensure we provide high-quality care. Feel free to reach out to us if you need anything. Have a wonderful day.

February 13, 2023

Had a wonderful experience as we always do at this dealership. Dan was amazing with his communication and maki g sure we k ew what was goi g on and when our car would be done. Will always take our c More

by EGOODELL2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan, service department… 10!!!
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Feb 18, 2023 -

Toyota of Kent responded

Egoodell2001, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Toyota of Kent. Please let us know if there is anything else we can do for you; we are more than happy to help!

February 08, 2023

I went there for a $75 oil change and free tire rotation. They constantly tried to upsell me on $1,500 products and services. I'm done - going somewhere else. More

by dede
Recommend Dealer
No
Employees Worked With
Other Services
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Feb 14, 2023 -

Toyota of Kent responded

Thank you for your feedback. We are sorry that your experience at Toyota of Kent did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities.When you get the chance please reach out to our service manager Nick. Thank you again for your feedback. It helps us to get even better.

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