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Toyota of Kent - Service Center

Kent, OH

4.7
695 Reviews
Call Service Center (330) 673-2200

695 Reviews of Toyota of Kent - Service Center

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April 12, 2023

Dropped off vehicle the night before appointment. Vehicle was done first thing in the morning More

by brian_w624
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Shultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 26, 2023 -

Toyota of Kent responded

Hello Brian_w624, we appreciate you taking the time to leave us this feedback.

April 11, 2023

They did what they were supposed to and got me finished in an expedited manner. They’re always good no complaints. More

by JBT47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor five star
Report | Print
Apr 26, 2023 -

Toyota of Kent responded

Jbt47, thank you for the high star rating! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Toyota of Kent!

Apr 26, 2023 -

JBT47 responded

How many times do you need a Pat on the back. Social media sucks I said it once and for all you did a nice job.

April 11, 2023

Thought I was getting a maintenance service and was charged over $500 in labor more than double the price of the actual materials used. More

by missego77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gary Shultz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Williams
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Williams
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Roberts
1.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Bonina
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Urban
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kaylee Genthner
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tiffany Lucas
Report | Print
Apr 26, 2023 -

Toyota of Kent responded

Hi Missego77, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We would like to work towards a resolution, so if you are willing, please reach out to us at 330.673.2200 and ask for Nick Williams our service manager to discuss this further.

April 10, 2023

Service rep was very knowledgeable and informed me of what I had assumed was wrong, but did it in a very professional way. More

by MEGAN.WHITLINGER1986
Recommend Dealer
Yes
Employees Worked With
Gary Shultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 26, 2023 -

Toyota of Kent responded

Megan.whitlinger1986, we're so glad that we were able to go above and beyond your expectations! Feel free to reach out to us if you need anything. Have a wonderful day.

April 10, 2023

Got me in early and out quickly. In less than a half an hour. Thank you More

by STARLIGHT861983
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Apr 26, 2023 -

Toyota of Kent responded

We appreciate your positive review about your recent experience with us! We hope to see you soon!

April 09, 2023

I had a road hazard damage to a tire and wheel. I left my truck that evening w a note to Don. He arranged for quick and well done repair. Service was excellent. More

by HSHAW1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don in service
Report | Print
Apr 26, 2023 -

Toyota of Kent responded

Hshaw1, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Toyota of Kent. We do hope we can be of assistance in the future. Take care!

April 07, 2023

Great service and clean and nice environment . I was highly satisfied with the service and employees More

by AIC1642
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
Report | Print
Jan 11, 2024 -

Toyota of Kent responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

April 05, 2023

Excellent service and even better people there to work with. I highly recommend this establishment! More

by MLOPEZ2168686
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Shultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Bonina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Urban
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaylee Genthner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tiffany Lucas
Report | Print
Apr 07, 2023 -

Toyota of Kent responded

Mlopez2168686, your satisfaction is our top priority. Thanks again for the recommendation, and have an amazing day!

April 03, 2023

Great service - appreciate the ongoing communication and ease of drop off/pick up. Thank you! More

by TIMAC228
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle
Report | Print
Apr 07, 2023 -

Toyota of Kent responded

Timac228, it's experiences like yours that really keep us motivated! We can't wait to see you again, have a great day.

April 01, 2023

Took a little time to finalize everything because they were busy but it all worked out More

by CSMARIA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Shultz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 07, 2023 -

Toyota of Kent responded

Csmaria1, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

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