Back

Toyota of Kent - Service Center

Kent, OH

4.7
695 Reviews

695 Reviews of Toyota of Kent - Service Center

Sort by
April 24, 2023

I questioned why my hybrid Venza wasn't getting high mileage. My answer from service was not acceptable. I have dealt with the Japanese in the past and I know how they operate. So your staff is well More

by MJCUVASR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Shultz
3.0
This rating includes all reviews, with more weight given to recent reviews.
April 24, 2023

I questioned why my hybrid Venza wasn't getting high mileage. My answer from service was not acceptable. I have dealt with the Japanese in the past and I know how they operate. So your staff is well More

by MJCUVASR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Shultz
3.0
This rating includes all reviews, with more weight given to recent reviews.
April 24, 2023

Toyota of Kent always does a great job of keeping me informed. They seem to care and don’t try to oversell me, which makes me a repeat customer. More

by MEERMANS0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan, in Service
Apr 26, 2023 -

Toyota of Kent responded

Hi Meermans0, thank you so much for your positive comments about Toyota of Kent! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 21, 2023

Seems like things were all completed but I did not get a reading on my battery. More

by LDAVIS50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Shultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2023 -

Toyota of Kent responded

Ldavis50, we are very happy we could provide you with a positive experience! We hope to see you soon!

April 19, 2023

The staff was courteous and professional, and repairs were finished in a timely manner. Dale is awesome, by the way. Thank you! I will be back. More

by CF_POWERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dale
Apr 26, 2023 -

Toyota of Kent responded

Cf_powers, thank you so much for the positive review! We sincerely thank you for the positive review, and look forward to seeing you again soon!

April 19, 2023

Was extremely satisfied with my service. Was very knowledgeable and prompt. Will definitely recommend the service here. More

by STTBOUND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Roberts
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2023 -

Toyota of Kent responded

Sttbound, we're happy you found our staff to be so supportive during your experience here at Toyota of Kent. We're looking forward to your next visit with us!

April 17, 2023

The person who helped me was extremely friendly (( am an xxx because I can't remember his name). And I was shuttled to and from, which was also very nice. Ryan Urban....he's the man. Keep him around as More

by THIGGINSWX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Shultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Urban
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pilot student who drove me home was a good guy.
Apr 26, 2023 -

Toyota of Kent responded

Hi Thigginswx, thank you for taking the time to leave a review for us at Toyota of Kent. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

April 15, 2023

The service team was professional and accommodating during my recent visit. They completed the work in a timely manner. Thanks More

by NPETROSINO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service team
Apr 26, 2023 -

Toyota of Kent responded

Npetrosino, thanks for your praise and kind comments about our team. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

April 13, 2023

First service there. Went smoothly. No issues. I Will visit for any future service needs. More

by richllucas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan
Apr 26, 2023 -

Toyota of Kent responded

Richllucas, your wonderful feedback and rating mean a lot to us. We sincerely thank you for the positive review, and look forward to seeing you again soon!

April 12, 2023

Nice to get ride from dealership so I didn’t have to wait extra time I understand but prices could always be lower ! More

by HAMMILL1050B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service - Daniel & John the driver
Apr 26, 2023 -

Toyota of Kent responded

Hammill1050b, thank you so much for the positive review!

...
13
...