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Toyota of Kent - Service Center

Kent, OH

4.7
695 Reviews

695 Reviews of Toyota of Kent - Service Center

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May 22, 2023

Don did a great job keeping me updated and apologizing as I had to wait 2 hours for service More

by JEFFERSKINE8877
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don in service
May 22, 2023

All of the personnel were very courteous. They explained everything and kept me advised of their work. More

by BEVY123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don,
Jun 01, 2023 -

Toyota of Kent responded

Hi Bevy123, we are very happy to have provided you with such a positive experience! Thank you again for the great review!

May 19, 2023

Great job. Fixed the problem stuck latch on my EV and I can charge it again. More

by HIDDENRIO
Recommend Dealer
Yes
Employees Worked With
Service dept.
Jun 01, 2023 -

Toyota of Kent responded

Hiddenrio, thank you so much for the positive review! We sincerely thank you for the positive review, and look forward to seeing you again soon!

May 19, 2023

Service completed in a time manner. Only necessary tasks performed -- that's greatly appreciated. For example, I was told an oil change wasn't necessary yet. Service rep didn't appea More

by JUDY.KIRMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan
Jun 01, 2023 -

Toyota of Kent responded

Judy.kirman, reviews like this give us motivation and help us ensure we provide high-quality care. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Toyota of Kent!

May 19, 2023

Very friendly service department, with a great staff. The. Waiting lounge was very nice. My car was done in no time. More

by SMITHRL51
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Powers
Jun 01, 2023 -

Toyota of Kent responded

Hi Smithrl51, thank you so much for your positive comments about Toyota of Kent! We hope you have a great day!

May 18, 2023

Could not have asked for more. My toyota pickup needed immediate service. It was towed on Tuesday afternoon and they called on wednesday morning to say it was ready.. Who could ask More

by DAVIDSAVER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept.
Jun 01, 2023 -

Toyota of Kent responded

Davidsaver, we really appreciate your positive review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

May 18, 2023

The inspection and service were fine and 5 stars. However, the cost of $107 for oil change and tire rotation is quite high. Last week I had the same done to my Ford for $59 plus tax (full synthet More

by JEM9004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler Buss 👍🏻
Jun 01, 2023 -

Toyota of Kent responded

Jem9004, we truly appreciate your honest feedback. Here at Toyota of Kent, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at 330.673.2200 to discuss ways we can better serve you in the future.

May 18, 2023

Very professional. Nice to talk to a real person and not a voicemail directory too. More

by RDMOSTEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Shultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2023 -

Toyota of Kent responded

Rdmostel, we're so glad that we were able to go above and beyond your expectations! If you're ever in need of more help, please let us know!

May 16, 2023

Service rep was great, as usual. Disappointed there is not a loyalty program for return customer. What about a Veterans discount? More

by JOHNMICHAELMCN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Blazik
May 23, 2023 -

Toyota of Kent responded

Johnmichaelmcn, we're glad to hear you enjoyed your visit.

May 13, 2023

They have always worked to accommodate me when I needed service and this time was no exception. More

by RWDEURING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don in service
May 19, 2023 -

Toyota of Kent responded

Rwdeuring, thank you for sharing your positive experience! If you have any further questions, please give us a call. We're always happy to help!

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