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Toyota of Kent

Kent, OH

Overview
Employees
Reviews
Vehicles
4.8
1,114 Reviews
Toyota of Kent, we're known for our selection of new and used Toyota models, but we have so many more services. With years of experience helping Stow, Cuyahoga Falls, Hartville and Portage County drivers with everything related to their Toyota model, we're your go-to resource, whether it's service, financing, and more. What you can count on is a team of enthusiasts standing in your corner to help with every part of the ownership process.
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1111 W. Main St.

Kent, OH

44240

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Showing 1,114 reviews

April 01, 2022

Outstanding customer service from start to finish. Work completed on time, as promised, and with impeccable precision. More

by PHARTUNG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Shultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 05, 2022 -

Toyota of Kent responded

Hi, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

April 01, 2022

They kindly took care of problem with water pump. Very helpful just took a few complaints More

by JILLIANNESTER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel
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Apr 05, 2022 -

Toyota of Kent responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

April 01, 2022

Toyota of Kent its relatively new, it follows a family owned and serviced by Joseph Toyota follow very closely with the customer in mind, It seems that Toyota of Kent is doing their best in customer More

by BERRIKERT25
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Bonina
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 05, 2022 -

Toyota of Kent responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Toyota of Kent! If you have any further questions, please give us a call. We're always happy to help!

April 01, 2022

People are always very nice. Service is timely and our salesman is always available to chat. More

by SLB20
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Powers
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Apr 05, 2022 -

Toyota of Kent responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

April 01, 2022

Very knowledgeable and friendly. Great service department. Waiting areas are clean and comfortable. Would recommend to all. More

by MACCAT6378
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan in service.
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Apr 05, 2022 -

Toyota of Kent responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

March 31, 2022

They were not able to determine raw fuel smell. Car only has 6,000 miles. They wanted us to leave the car there, but it’s our only vehicle. Didn’t offer courtesy car. Smells of raw fuel when car st More

by PIO82VICKISTOUT
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Grand
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Apr 04, 2022 -

Toyota of Kent responded

Hi, thank you for your feedback. We are sorry that your experience at Toyota of Kent did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

March 31, 2022

Fast and efficient. Explained exactly what service I was scheduled for and how much time it would take. More

by JIDIETZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Emma
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Apr 04, 2022 -

Toyota of Kent responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

March 30, 2022

John was a big help--keeping me informed as the work progressed. Waiting area is still as pleasant as ever, though I was disappointed that free coffee apparently is no longer offered. More

by ANN.PATELLA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John in Service Dept.
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Apr 02, 2022 -

Toyota of Kent responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

March 30, 2022

I have purchased 10 new suvs and two Avalon Great sales and service see you soon More

by FSTARWALLY
Recommend Dealer
Yes
Employees Worked With
Gary Shultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Bonina
Other Employees : John blazic
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Apr 02, 2022 -

Toyota of Kent responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

March 29, 2022

I’ve always had good experiences with the dealership. Seems to have carried over with the change in ownership. More

by PNA10ZIPS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Repair Desk
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