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Toyota of Kent

Kent, OH

4.8
1,114 Reviews
Toyota of Kent, we're known for our selection of new and used Toyota models, but we have so many more services. With years of experience helping Stow, Cuyahoga Falls, Hartville and Portage County drivers with everything related to their Toyota model, we're your go-to resource, whether it's service, financing, and more. What you can count on is a team of enthusiasts standing in your corner to help with every part of the ownership process.
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1111 W. Main St.

Kent, OH

44240

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Showing 1,114 reviews

April 27, 2022

Salesman was very informative and the entire staff was friendly and helpful. Would buy from them again More

by CHUEY91
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Sheppard
Apr 29, 2022 -

Toyota of Kent responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Toyota of Kent! We look forward to your next visit! Take care!

April 27, 2022

Dealer was very helpful in putting together a package that worked for me. Other staff was helpful when dealer was unavailable. More

by ELLIOTT1813
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Gary Letera
Apr 29, 2022 -

Toyota of Kent responded

Hi, we're happy you found our staff to be so supportive during your experience here at Toyota of Kent. Please don't hesitate to reach out if there's anything additional we can do for you.

April 27, 2022

They were great and made the process simple. No haggling back and forth and finance was great too! More

by JTMOISIO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Sheppard
Apr 29, 2022 -

Toyota of Kent responded

Hi, we're happy to hear you had such a positive experience with our team! Thank you so much for your feedback! We hope you have a great day!

April 27, 2022

My service advisor, Don Grand give me excellent service and answered all my questions when I was in for service. More

by JSPEARS2007
Customer Service
Recommend Dealer
Yes
Employees Worked With
Don Grand
Apr 29, 2022 -

Toyota of Kent responded

Hi, we're happy you found our staff to be so supportive during your experience here at Toyota of Kent. Thank you for leaving us this response!

April 27, 2022

Great people to work with, fast easy transaction. The reviews every five minutes are a pain More

by Vwhite1024
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Apr 29, 2022 -

Toyota of Kent responded

Hi, we're happy to hear you had such a positive experience with our team! Thank you so much for your feedback! We hope you have a great day!

April 26, 2022

Have been a fan of this dealership for over 20 years, and it continues under new ownership. The staff is friendly, courteous and knowledgeable in the sales and service departments. Would not consider going More

by WGDEAN3201
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Bonina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Bonina
Apr 28, 2022 -

Toyota of Kent responded

Hi, thank you for your kind words and this wonderful review! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

April 26, 2022

They were very busy and it took longer to get processed. It took a while to perform the service and they didn't wash my truck. More

by MICHAELKAPPAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Shultz
3.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2022 -

Toyota of Kent responded

Hello, we appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

April 26, 2022

Everything was going really well they communicated effectively and efficiently and I thought the price was fair on the trade and the new vehicle. I was extremely disappointed that when they did not pr More

by VALERIE.CLARK54
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Tyler
Apr 28, 2022 -

Toyota of Kent responded

Hello, we appreciate you taking the time to leave us this feedback. We would like an opportunity to make this up to you. Someone from our staff will be reaching out to you in the very near future.

Apr 28, 2022 -

VALERIE.CLARK54 responded

You can make this up to me by paying the $250 to Land Rover to provide me with the manual for the 22 HSE Westminster that I purchased from your dealership. Thank you

April 26, 2022

As a 55 year old, I gotta say this was the most pleasant experience I have ever had when buying a new car. I would definitely recommend this dealership. More

by LEAKYUNDERPANTS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Powers
Apr 28, 2022 -

Toyota of Kent responded

Hi, we are very happy to have provided you with such a positive experience! Thanks again for the recommendation, and have an amazing day!

April 24, 2022

From the day I purchased my Rav 4 here in 2016 to the present, I have always had a great experience with this dealership. I can always rely on the service team to give me good advice as to what needs to More

by TREAMORAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Shultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Bonina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Urban
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan and John in Service, Tiffany Lucas
Apr 26, 2022 -

Toyota of Kent responded

Hi Treamoran, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Toyota of Kent. Please don't hesitate to reach out if there's anything additional we can do for you.

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